Coordinate work orders with vendors, onsite teams, and stakeholders to ensure timely delivery.
Track, document, and submit work orders for billing while monitoring performance against SLAs and KPIs.
Communicate status updates to stakeholders and ensure compliance with operational procedures and quality standards.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development and inclusion.
Assists the Solar Project Manager in overseeing project processes and ensuring timely, high-quality results.
Provides excellent customer service by validating expectations and handling inquiries.
Manages multiple projects, liaises between field technicians, management, and customers, and drives sales through effective execution.
Everlight Solar is a leader in solar energy in the Midwest, providing solar solutions. They are a rapidly growing company with a fast-paced, dynamic culture that values teamwork and innovation.
Manage logistics and administrative processes for training demos and university webinars.
Coordinate device shipments, schedule appointments, and handle inbound leads for educational programs.
Provide exceptional customer service and support educational events and outreach.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with aphasia and other impairments. With a fast-paced, goal-oriented culture, we look for candidates who share our commitment to helping individuals on their communication journey.
Answer vendor phone calls regarding payments, processes, and vendor set up questions.
Follow up on payment timelines, investigate delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities and collaborate with internal teams to resolve complex issues.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 offices nationwide and a North American fleet of 770,000 vehicles, the company emphasizes employee development and a culture of doing the right thing.
Handle customer enquiries and emergency situations over the phone with professionalism.
Meet service delivery targets by resolving queries in a timely and consistent manner.
Use multiple systems to accurately record interactions and build customer trust.
Capita is an outsourcer that helps clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.
Coordinate and schedule field service activities across assigned European markets.
Act as primary point of contact between field technicians, customers, and internal teams.
Track and report on service KPIs, SLAs, and field performance metrics.
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help customers manage their fleets. The company is a certified Great Place to Work with a diverse and talented team, and a fast-paced culture.
Monitor shipment exceptions and escalate issues to logistics managers.
Manage inbound calls and route communications to appropriate departments.
Handle external communications with carriers and clients throughout shipments.
Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. As part of a broader family of companies, it provides temperature-controlled supply chain expertise and employs dedicated personnel to support life and health through advanced technologies.
Handles initial customer contact for inquiries such as pricing, products, and deliveries, acting as a liaison between customers and European mills.
Manages inventory, order entry, and shipping documentation while also handling accounts receivable collection and special projects.
Requires excellent communication skills in English and a bachelor's degree or equivalent experience with customer service and software systems.
Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions, and paper industries. The company has around 19,000 employees and values diversity, safety, and sustainability.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Act as a primary point of contact for client inquiries via email and phone, handling professional correspondence with speed and clarity.
Manage daily account intake processes, including data validation and strict accuracy checks to ensure compliance.
Support front-line collections by handling settlement offers, account instructions, and maintaining data integrity across systems.
Sentry Credit, a wholly owned subsidiary of TrueAccord, combines machine learning with a human-based approach to transform debt resolution and financial health. With over 30 years of legacy and a world-class team, they serve millions of consumers annually.
Respond to premium audit inquiries via phone and email, providing accurate information to clients.
Coordinate communication between clients and the audit team to ensure smooth audit processes.
Maintain accurate records of communications and prepare audit reports and summaries.
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines insurance companies. With over 2000 employees in the United States, C&F has earned a Great Place to Work Award and is committed to diversity, equity, and inclusion.
Process IT incidents and requests, ensuring prioritization and timely resolution.
Communicate clearly with all levels of the business regarding incident progress.
Collaborate with IT colleagues to resolve issues following ITIL principles.
Sigma provides IT services and support to various industries. They have been recognized as one of the Best Places to Work by the Sunday Times for three consecutive years, with a strong focus on their people and culture.
Serve as a key point of contact for customer inquiries, coordinating inbound communications and providing retail channel support.
Assist with digital job site review processes and execute Salesforce processes and procedures.
Develop technical knowledge and customer-facing expertise while supporting departmental and company objectives.
Stego is a company that provides building materials and solutions, fostering a collaborative and growth-minded culture. It employs a team that values employee well-being and development, offering a supportive environment.
Manage customer interactions and resolve service requests with professional communication.
Handle inbound and outbound calls for scheduling, billing, and account support using internal systems.
Collaborate with internal teams to ensure timely resolution of customer issues and maintain accurate records.
Our partner is a company that provides customer care solutions for residential customers. The organization values reliability, teamwork, and service excellence, offering a supportive culture with career growth opportunities.
Provide administrative and organizational support across multiple departments, coordinating meetings, managing schedules, and organizing documents.
Support travel arrangements, expense processing, and assist with planning team meetings, training sessions, and company events.
Help with onboarding new employees and assist with special projects and administrative tasks as assigned.
Lightspeed Systems helps schools create safer digital learning environments with visibility, safety, and management tools for educational technology. With over 25 years of service, the company supports over 23 million students across 31,000 schools in 43 countries.
Manage all customer service and warranty issues for home buyers to ensure a positive experience.
Coordinate with team members and trade partners to resolve issues and ensure timely repairs.
Educate homeowners on products, warranties, and service policies through orientation meetings.
Century Complete is one of the nation's largest homebuilders and an industry leader in online home sales, focusing on building sustainable, affordably priced homes. With a goal to provide resources, opportunities, and benefits, the company fosters a culture of collaboration and career growth for its team members.
Coordinate and support the preparation of tender submissions, PQQs, and supplier questionnaires.
Liaise with technical, operational, legal, and commercial teams to gather bid content.
Manage deadlines and ensure all submissions are completed on time and to a high standard.
SOCOTEC's Monitoring and Surveying teams deliver market-leading monitoring, surveying and data collection services across the UK, supporting major infrastructure, construction, utilities and environmental projects. With over 2,000 industry professionals, we have a people-focused, can-do culture that puts safety, quality and customer excellence at the heart of everything we do.
Set up and validate projects across multiple systems with accuracy and completeness.
Maintain project details, statuses, and billing oversight while managing stakeholder follow-ups.
Support communication via call queue and email, and assist with special ad hoc initiatives.
J.S. Held is a global consulting firm combining technical, scientific, financial, and strategic expertise to advise clients on value realization and risk mitigation. The firm provides comprehensive services to help clients navigate complex, contentious situations, and its team operates in a high-energy, collaborative environment.
Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.
Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.
Partner with CSM/CSS to deliver best-in-class service, provide product walk-throughs, and assist with training sessions.
Document client interactions accurately, identify blockers, and escalate promptly to senior team members.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry, enabling end-to-end business operations. The company has a large workforce and promotes an inclusive culture with values like 'Stay Curious, Own It, Be Open, and Create Possibilities.'