Handle inbound customer calls in both English and Spanish, assisting with complex situations including potential fraud-related concerns.
Provide accurate information and unbiased guidance while navigating multiple software systems during customer interactions.
Collaborate with Tier 2 and Tier 3 support teams and manage challenging interactions with professionalism and empathy.
AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.
Handle inbound calls from customers regarding debit card incentives, orders, and balances.
Follow communication scripts and identify customer needs to provide solutions and alternatives.
Maintain punctuality, professionalism, and flexibility to cross-train as requested.
Five Star Solutions provides customer service and call center solutions for a variety of clients. They are committed to a diverse, professional workforce and are an equal opportunity employer.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Handle inbound and outbound customer calls, emails, and web chat inquiries with professionalism.
Resolve routine customer issues, document interactions, and maintain accurate account records.
Follow established service procedures to meet SLAs and quality standards in a fast-paced contact center.
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Conducts administrative and scripted clinical intake calls, providing quality customer service to providers and staff.
Collects confidential information with highest standards, maintains documentation, and supports clinical review processes.
Adheres to HIPAA, state, and federal regulations, participates in quality initiatives, and meets key performance indicators.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With global headquarters across four continents, operations in 13 countries, and more than 66,000 employees, the company combines scale, expertise, and execution to deliver sustainable outcomes.
Analyze large-scale behavioral, transactional, and interaction data to uncover fraud signals.
Develop monitoring frameworks and dashboards to respond swiftly to emerging fraud threats.
Evaluate AI review agent quality and partner with Machine Learning to improve model features.
Extend provides AI-driven post-purchase solutions for retailers, including fraud detection, automated customer service, returns, and product protection. They work with over 1,000 merchant partners, are backed by prominent tech investors, and are headquartered in downtown San Francisco.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Investigate fraudulent misuse and billing discrepancies such as Artificially Inflated Traffic and rate differences.
Negotiate dispute resolutions with customers and carriers, owning the end-to-end lifecycle from intake to documentation.
Build dashboards and analyze call/messaging data to uncover root causes and drive action.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first and values connection, global inclusion, and Twilio Magic culture.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Guiding customers through signup, identity verification, and screening checks.
Providing help desk support via live chat with same-day ticket resolution.
Advocating for customers by providing feedback to stakeholders to improve the app.
Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.
Respond to customer inquiries by phone and email in a professional and timely manner.
Assist with general questions about products, services, and technology solutions, and coordinate quote requests.
Maintain accurate records of communications and collaborate with internal departments to resolve customer concerns.
EconRam Systems provides enterprise IT hardware and technology solutions to businesses and public-sector organizations, including servers, storage, networking, and workstations. They are a small to mid-sized company seeking a dependable team member with a professional and collaborative culture.
Answer incoming calls and assist customers with reservations, booking updates, and general account inquiries.
Navigate multiple computer systems while documenting calls and meeting client service and quality expectations.
Provide accurate information and resolve customer concerns professionally with strong communication skills.
Classic RV Inc is a recreational vehicle company that provides customer support services remotely. The company fosters a family-oriented team environment and values strong communication and customer service.
Respond promptly and accurately to customer service requests with empathy and professionalism.
Handle primarily inbound calls and occasionally make outbound calls to resolve inquiries and provide updates.
Maintain accurate customer records, process service requests, and support billing and route scheduling operations.
The company is an environmental services organization that provides waste management and related services. The culture emphasizes customer satisfaction and operational efficiency, with a collaborative and service-oriented team environment.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Own the end-to-end fraud lifecycle including intake, investigation, determination, and escalation across consumer, merchant, and payments cases.
Build and lead Kafene's fraud function, partnering with Risk, Compliance, Legal, and other teams to design response processes.
Direct confirmed fraud cases through merchant communication, fund recovery, and law enforcement referrals, while reporting on key metrics.
Kafene is a fintech company revolutionizing lease-to-own with AI and machine learning, enabling retailers to offer flexible financing to more customers. With over $500 million in originations and a 175-person team, we foster a collaborative and innovative culture recognized by Forbes and Built In.