Support the Onboarding team by making scheduled/incoming calls to new clients.
Deliver an exceptional client experience by meeting each client where they are.
Share feedback to identify opportunities for the business and support product improvements.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. They’re the largest fintech company in Canada, with over 3+ million users who trust them with more than $100 billion in assets.
Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Provide effective support to existing customers via ticketing system or telephonically.
Analyze customer needs, troubleshoot issues, and offer system guidance.
Identify, filter, and escalate tickets to the respective departments.
Deel is an all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. They are among the largest globally distributed companies in the world, with a team of 7,000 spanning more than 100 countries.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide expert assistance to employees via phone and email.
Manage Benefits inquiries from start to finish.
Utilize cloud-based software systems and adhere to customer satisfaction criteria.
Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: To help our clients succeed, by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs.
Empower future clients to regain financial confidence.
Navigate stressful conversations with empathy.
Perform at high levels, leveraging targeted marketing channels.
National Debt Relief helps consumers deal with overwhelming debt. They are a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt.
Provide application guidance to clients and collaborate with users to achieve their business needs.
Analyze and resolve application and data integrity issues.
Perform train the trainer sessions on various business modules within the application.
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside their clients.
Serve as a primary point of contact for high value clients.
Collaborate with internal teams to enhance the overall customer experience.
Analyze and record customer data to identify trends, risks, and opportunities.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.
Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements.
Advise Twilio’s internal clients on contract interpretation and negotiation.
Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering millions of developers worldwide. They are dedicated to remote-first work and have a strong culture of connection and global inclusion.
Protect users by investigating potential fraud and policy violations.
Verify new employers via phone and email to ensure a high-quality experience.
Review job advertisements to ensure compliance with guidelines.
ZipRecruiter is a leading online employment marketplace, using AI to connect businesses and job seekers. They have the #1 rated job search app and offer innovative mobile, web, and email services to actively connect people to their next great opportunity.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Support BetterHelp's B2B team by drafting, reviewing, and negotiating a wide range of agreements.
Support and advise on EAP, employer, and health plan partnership arrangements.
Provide legal guidance on data privacy, information security, and healthcare regulatory compliance.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, with over 30,000 licensed therapists.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Delegate, support and provide guidance to colleagues.
Pull data to deliver facts-based presentations to clients.
Facilitate resolution of escalated member/Client issues requests.
Navitus is an alternative to traditional pharmacy benefit manager (PBM) models and committed to removing cost from the drug supply chain. Their team members work in an environment that celebrates diversity, fosters creativity and encourages growth.
You will play a crucial part in supporting legal operations and contributing to the organizational effectiveness of a dynamic team.
You will be responsible for managing crucial legal documents, coordinating with legal counsel, and ensuring that all administrative tasks are completed efficiently.
This position requires strong communication skills and the ability to handle sensitive information with discretion.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support partnerships and complex commercial deals.
Operate as a legal generalist across strategic initiatives.
EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. They are one of the fastest-growing vertical SaaS companies backed by top VCs, fostering a talented, driven, and collaborative culture.
Manage the full client intake and onboarding process, handling client inquiries.
Audit recent intakes, identify gaps, and resolve backlogs to stabilize workflows and document management.
Develop and maintain standard operating procedures, guides, and training materials for client intake processes.
Daniel, Williams & Associates, PLLC (DWA) is a boutique-sized, minority, women-owned law firm with offices in Texas and Louisiana, specializing in personal injury, employment, and immigration law, offering full-service legal solutions with a client-first philosophy. They are dedicated to making a 'big impact' through their services while maintaining their commitment to honesty and integrity.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk.
Act as an advocate for the client's needs and speak confidently and professionally with clients.
Ylopo, LLC is a marketing and technology company providing internet marketing services and lead generation and engagement software to real estate agents. They offer personal development, mentorship, and recognition within a supportive and caring environment dedicated to continuous learning and growth.