Handle warm inbound leads, guiding families through cremation options with clarity and empathy.
Manage returning leads and follow-up across phone, text, and email to ensure no family falls through the cracks.
Hit performance targets while maintaining strong conversion outcomes and quality scores.
We are building the modern funeral home, transforming the end-of-life care industry with a fundamentally better experience. In under two years, we've become California's largest independent, with a team working across continents and time zones, grounded by high standards and deep empathy.
Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
Lead client and foreign national training on the Envoy app and maintain team materials.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.
Support Account Managers with day-to-day client communication and account coordination.
Track client requests, deliverables, deadlines, and approvals across multiple accounts.
Coordinate with internal marketing teams to keep client work moving on schedule.
Byte&Kite is a digital marketing agency helping clients across industries grow through effective digital marketing. They are an equal opportunity employer with a remote-first culture and emphasize professional development.
Oversee multiple remote teams of case managers driving pre-litigation personal injury cases through critical early stages.
Lead through team leads, setting direction, developing managers, and ensuring high standards across a distributed team.
Leverage AI tools to handle cases with precision, urgency, and care while fostering a culture of excellence and collaboration.
EvenUp empowers personal injury lawyers and victims to secure faster settlements and better outcomes using technology and AI. Backed by top VCs including Bessemer, Bain Capital Ventures, SignalFire, and Lightspeed, EvenUp is one of the fastest-growing vertical SaaS companies.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Provide high-quality support to BetterHelp's therapist network, handling 500–600 tickets per week with efficiency and accuracy.
Resolve escalated and complex issues through cross-team collaboration, identifying trends to improve processes.
Maintain deep platform knowledge and support initiatives that enhance therapist engagement and satisfaction.
BetterHelp is the world's largest online therapy service, founded in 2013 to remove traditional barriers to mental health care. With a network of over 30,000 licensed therapists, the company fosters a diverse, supportive culture that invests heavily in employee well-being and professional development.
Serve as a point of contact for client inquiries and support requests.
Assist with coordinating services, scheduling, and follow-ups.
Provide clear and professional communication regarding updates and next steps.
We are a travel and hospitality services company focused on providing exceptional client experiences. We offer a supportive and collaborative team environment with opportunities for growth.
Monitor workflows and track deadlines to ensure tasks are completed accurately and on time.
Maintain organized records and communicate professionally with clients via email and phone.
Coordinate calendars, manage documentation, and identify workflow improvements.
We provide legal support services to clients in a fast-paced environment. Our international, culturally diverse team values organization, proactivity, and supportive remote collaboration.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Serve as a primary point of contact for assigned clients and manage day-to-day communication.
Build and maintain positive, professional relationships with clients.
Understand client needs and help identify appropriate CareerSwift solutions.
CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. They are a growing team with a collaborative and supportive culture.
Manage end-to-end Canadian corporate immigration cases, including work permits and permanent residence applications.
Advise corporate clients on immigration strategy, eligibility, timelines, and risks while ensuring compliance.
Act as primary point of contact for clients and stakeholders, handling high-volume complex casework.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline the immigration process for employers and individuals. The company fosters a collaborative, people-first culture and offers a flexible remote work environment.
Manage a steady flow of inbound and outbound calls with potential clients and their families to understand needs.
Match clients to appropriate in-home care solutions and clearly communicate how Home Instead can help.
Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
Honor Technology is changing how society cares for older adults through its consumer care brand, Home Instead, offering in-home care services backed by technology. With more than 100,000 Care Pros globally, the company fosters a people-first culture guided by leadership principles of integrity, compassion, and excellence.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Own each case from proposal to funding, running compliance-critical OFAC/AML checks and managing documentation.
Drive applications through underwriting and coordinate funding logistics including EFT, checks, and 401(k) rollovers.
Operate within a defined administrative lane while keeping agents and clients updated throughout the process.
Ethos is a leading life insurance technology company democratizing access to life insurance and empowering agents at scale. Ethos is dedicated to building a diverse, inclusive and authentic workplace.
Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
Develop knowledge management documentation and process improvements to streamline recurring support needs.
Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.
Manage and coordinate reservation requests and ensure accuracy.
Collect and document client preferences and booking details.
Communicate confirmations, updates, and necessary follow-ups.
Aisles & Abroad is a company that supports reservation management and client coordination. They offer a fully remote work environment with structured onboarding and professional development opportunities.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.