Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Perform installations and start‑ups of SCM machinery at customer and dealer sites.
Execute preventive maintenance, repairs, and both warranty and billable service interventions.
Provide operational training to machine end users.
SCM Group, Inc. is a renowned leader in the manufacturing of advanced industrial woodworking machinery, with a rich history dating back to 1952. The company supports a global network of subsidiaries and distribution channels, providing innovative solutions and exceptional technical support to woodworking professionals worldwide.
Assist Konecranes dealers and Key Account Customers to support BU Lifttrucks Service and Product Support in North America.
Focus on customer satisfaction and Konecranes machines quality, to promote further business of new equipment and parts.
Develop the dealers network by teaching the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in over 50 countries, Konecranes is committed to ensuring that all employees and job applicants are treated fairly.
Travel to customer sites throughout the United States, Canada and Mexico to install, service, troubleshoot and repair TRUMPF CNC fabricating machine tools.
Provide high-quality technical service to customers to ensure optimal sheet metal machine performance, documenting information and suggesting improvements.
Train customers to operate and/or service machines to ensure maximum productivity, acting as a TRUMPF Service ambassador to enable their business success.
TRUMPF is a family-owned, high-tech company with approximately 19,000 employees at 71 locations worldwide. They foster a culture of team spirit and mutual trust, encouraging employees to be forward-thinkers with unconventional ideas.
Install Tenna product trackers on mid-sized vehicles and heavy equipment.
Test trackers and equipment after installations to ensure performance and compliance with specifications.
Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
Tenna provides innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. The Tenna Team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Provide expert assistance in the diagnosis of complex issues related to parts.
Support the dealer network with quick solution finding of technical product issues.
Support dealerships with parts related support for the entire product range.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Provide guidance and technical instruction to enable diagnosis and repair.
Record data into a computer system, providing vehicle details.
Maintain quality, response rate and communicate with various teams.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
You will assist with SaaS questions related to software solutions and subscription questions.
You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.
Daily work in process management for all warranty repairs.
Review warranty invoice information and documentation to ensure it is ready for processing.
Collaborate with the service and parts departments on missing information for warranty invoices and update notes in the Dealer Management System.
Truck Centers, Inc. is a network of dealerships representing the Freightliner and Western Star truck brands. They are dedicated to delivering exceptional customer service in an environment that fosters collaboration and innovation, with a communal spirit of giving back.
Facilitate Bloom Energy fuel cell systems maintenance and site maintenance.
Facilitate the safety observer role as needed and assist in 2 person required evolutions as needed.
Perform other duties as assigned.
Bloom Energy is a solid oxide fuel cell company. With roots in NASA’s Mars Program, the company has developed an innovative fuel cell technology that is shifting the energy paradigm and redefining the electric power market. The company headquartered in San Jose, California, is growing quickly and looking to add to its dynamic team.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Act as a consultant for Conti Life Cycle partners, advising on equipment design, installation, and quality process implementation.
Provide technical assistance and training for Digital Solutions products, including installation, demonstrations, and troubleshooting for fleets and dealers.
Support partners and customers by maintaining production schedules, conducting equipment tests, and training personnel on retreading processes and digital systems.
Continental is a leading global tire manufacturer and industry specialist, offering premium tire solutions and smart services to make mobility safer, smarter, and more sustainable. The company employs around 78,000 people worldwide, and its tire division alone employs over 56,000 people, fostering a culture of performance and innovation over its 150+ year history.
Provide consistently high-quality technical service to customers.
Deliver actionable product suggestions to our engineering team.
Strengthen the team through clear documentation, peer training, and engineering expertise.
Meter is redefining the future of enterprise networking. They design and build their own enterprise hardware, intuitive software, and streamlined operations. They are building and deploying these networks at scale for ambitious companies.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.