Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
Build and lead Tailscale's Strategic Sales organization from the ground up, designing operating models and territory strategies.
Personally own and close high-value strategic accounts, engaging C-level executives and negotiating complex agreements.
Recruit, coach, and develop an elite team of Strategic Account Executives, fostering a high-performance culture.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and devices. Founded in 2019 and fully distributed, the company is backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Provide technical and strategic guidance on customer engagements, including POC and Eval support.
Lead sales engineering opportunities, collaborate with sales teams, and tailor solutions to customer needs.
Stay current on industry trends, competitor products, and conduct technical presentations and C-level meetings.
Check Point Software Technologies is the world's leading vendor of cyber security, facing the most sophisticated threats and attacks. The company has been honored as one of the World's Best Companies for 2024 and recognized on Forbes' World's Best Places to Work list for five consecutive years.
Lead the architecture, implementation, and migration of Cloudflare-based solutions for enterprise customers.
Design secure, scalable web infrastructure leveraging Cloudflare Application Security, Workers, Workers AI, and Zero Trust capabilities.
Implement and manage infrastructure using Terraform and Infrastructure as Code (IaC) best practices.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York, delivering top-tier technology solutions to companies of all sizes for over two decades. Their team of 600+ skilled tech professionals based in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Present and demonstrate the Zscaler platform to prospects and customers to drive technical alignment.
Oversee the entire technical sales process from end to end to accelerate deals.
Run Proof of Value engagements from start to finish to secure technical buy-in.
Zscaler accelerates digital transformation by providing a cloud-native Zero Trust Exchange platform that secures users, devices, and applications. We are a large, publicly traded company with a culture centered on customer obsession, collaboration, and ownership.
Lead security architecture across AWS and colocation, defining secure patterns and controls.
Partner with engineering teams to threat model, review designs, and promote secure-by-design.
Develop automated security tooling and guardrails using infrastructure-as-code and AI-assisted workflows.
NMI enables partners with choice, challenging the one-size-fits-all approach to payments. We're a global company with a remote-first culture, fostering diversity and inclusion through initiatives like affinity groups and DEI action teams.
Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success throughout the sales lifecycle.
Lead customer meetings and deep-dive workshops to articulate browser-layer security strategy and value.
Develop technical collateral and support POVs, troubleshooting customer issues across deployments to ensure successful implementation.
Zscaler accelerates digital transformation with its cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. They foster a culture of execution centered on customer obsession, collaboration, and accountability, with a global team of employees.
Minimum 5 years in an enterprise level security consultative, vendor, or operational role building and assessing Information Security architectures and programs.
Proficiency in multiple security technologies, including network security, cloud security, and IAM.
Embraces emerging technologies, including AI tools, to work smarter and drive better business outcomes.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. Since its inception in 2011, GuidePoint has grown to over 1,200 employees and serves as a trusted advisor to more than 6,200 customers.
Act as a trusted technical advisor, conducting product demonstrations, proof-of-concepts, and technical evaluations for customers.
Partner with sales teams to support customer acquisition, respond to RFIs/RFPs, and communicate solution value.
Build strong customer relationships, gather feedback, and collaborate with product teams to influence future improvements.
The partner company develops a cutting-edge network intelligence platform that helps organizations solve complex infrastructure challenges. It is a fast-growing technology company with a remote-first, inclusive culture and a collaborative team of experienced engineers.
Own the roadmap for the native apps experience: TSNet, tailscale-rs, and the tailscale CLI.
Define what 'Tailscale-native application' means and own the developer experience end to end.
Partner with GTM and Customer Success on embedding deals and set priorities based on feedback.
We are building the new Internet by delivering software that makes it easy to securely interconnect people and devices. We are a fully distributed company founded in 2019, backed by Accel, CRV, and others, with a culture of inclusivity and flexibility.
United States
Unlimited PTO
16w maternity
8w paternity
Partner with mid-market customers as a trusted technical advisor, delivering solution architecture and pre-sales engineering throughout the sales cycle.
Lead complex sales engagements from discovery through technical validation, including proof-of-concept execution, driving successful outcomes.
Apply expertise across enterprise infrastructure, data resilience, cloud platforms, and security to solve customer challenges and articulate technical value.
Veeam is a data and AI trust company that helps organizations secure and manage data resilience and security posture. Headquartered in Seattle with over 30 offices globally, they protect more than 550,000 customers worldwide.
Run technical discovery workshops with enterprise clients to translate needs into product requirements.
Design end-to-end integration architecture including hosted and on-premise scenarios.
Drive procurement, security questionnaires, and delivery oversight using existing compliance library.
Waniwani builds infrastructure to distribute insurance and banking products through AI assistants. It is an early-stage startup with an $8M seed round, working with large European financial institutions.
Become the expert on users and customers to understand their pain points and drivers.
Collaborate with sales, product, and marketing teams to develop product positioning and messaging.
Launch new products or features, managing cross-functional projects and measuring revenue impact.
Tailscale builds software to securely interconnect people and devices, making networking easy and safe. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Partner with Sales to lead technical discovery, solution design, and customer validation for complex enterprise security challenges.
Deliver compelling virtual and in-person technical demonstrations and proof-of-value engagements.
Translate technical capabilities into measurable business outcomes and serve as a trusted advisor to executive stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Become the go-to person for customers, partners, and internal teams to drive adoption of Zero Trust Networking products.
Work with solution engineers to gather requirements, create value propositions, and close business with primary account teams.
Build and implement account-based strategies to expand the ZTNA portfolio and support relationships with top partners.
Zscaler accelerates digital transformation by providing a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks and data loss. As a large, globally recognized cybersecurity company, Zscaler fosters a culture of execution, transparency, and high accountability, emphasizing innovation and collaboration.
Design and support cloud networking solutions across multi-account, hybrid, and multi-cloud environments.
Architect and manage cloud-native networking services including VPCs, Transit Gateway, Route 53, Cloud WAN, Direct Connect, VPNs, Load Balancers, and security controls.
Develop and maintain Infrastructure as Code using CloudFormation, Terraform, and related automation tools.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. They operate across multiple markets including financial services, healthcare, automotive, agribusiness, insurance, and more, with a diverse team of 25,200 employees in 32 countries, fostering an inclusive and award-winning workplace culture.
Overseeing the technical sales process from start to finish.
Running Proof of Value as the technical and industry expert.
Collaborating and supporting internal Zscaler teams.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. The company fosters a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
Architect and implement advanced cybersecurity solutions like Zero Trust and secure access, leading client engagements and strategic advisory.
Collaborate with sales to create comprehensive proposals, BOMs, and technical narratives, driving high-value client outcomes.
Provide thought leadership on cybersecurity best practices, frameworks, and emerging trends, ensuring alignment with business objectives.
Myriad360 empowers employees to achieve great things, fostering a culture of empathy and ownership. Consistently listed among Inc & Crain's Best Places to Work, they have a transparent, inclusive environment with an engaged executive team.
Collaborate with sales representatives to identify and secure prospects.
Provide security & compliance subject matter expert services on sales calls.
Address technical compliance inquiries from sales prospects and screen them for product fit.
Secureframe is a cybersecurity compliance company that provides trusted solutions to help businesses achieve and maintain compliance standards. Backed by top VCs, the company is growing rapidly and values professional excellence, continuous learning, and a collaborative environment.