Ensure positive customer outcomes for escalations, complaints, service repairs, and product replacements.
Be the voice of the customer by listening with empathy and acknowledging concerns.
Adhere to KPIs to meet departmental expectations and customer satisfaction goals.
Domestic & General is a trusted provider of aftercare for domestic appliances, serving over 16 million customers. The company is undergoing a transformational change with a creative, fast-moving culture that puts customers at the heart.
Proactively generate leads, attend tradeshows, and use consultative selling to expand Product Insights solutions.
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. With operations in 100+ markets, it combines with GfK to offer advanced analytics, and is an Advent International portfolio company.
Manage customer collections, contact customers for past due balances, and drive timely payment resolution.
Process payments, refunds, reconcile account discrepancies, and maintain accurate records across multiple entities.
Support billing, portal submissions, and cross-functional teams to resolve issues impacting collections.
Follett Software empowers educators with technology to streamline processes and improve student success. They are a company dedicated to education technology, offering a remote-first culture and a comprehensive benefits package.
Guide agencies through post-conversion adoption of Patriot's direct bill processes, resolving gaps and errors in partnership with leadership.
Monitor and reconcile direct bill transactions to ensure accurate commission posting to client accounts and the general ledger.
Deliver training on commission processing software and agency management systems while supporting continuous improvement of conversion playbooks.
Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. With over 2,100 employees and 150+ locations, we foster a collaborative model where each agency retains its own identity and culture while benefiting from shared resources and support.
Partner with customers to set objectives that drive business impact and build strong relationships.
Develop consultative approaches to client issues using data analysis and NielsenIQ solutions.
Lead client presentations with proactive insights and identify opportunities for increased partnership.
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets covering more than 90% of the world's population, NIQ fosters an inclusive, flexible culture with a strong commitment to diversity and equity.
Own the entire post-verbal-commit contract process from redlining to signed MSA for every new logo, upsell, and renewal.
Manage the full renewal paperwork cycle across 200+ clients, coordinating directly with Customer Success on timing and pricing.
Handle high-volume contract threads with external procurement counterparts, ensuring deals close quickly and accurately without dropping anything.
Givzey | Version2.ai is an AI-native company that created Autonomous Fundraising to address labor shortages in nonprofit fundraising. They have deployed over 250 Virtual Engagement Officers, serve over 200 clients, and operate as a fully remote team.
Make high-volume outbound calls to investigate and bill medical claims for auto accidents.
Research accident details to determine payer and submit bills with proper documentation.
Follow up on unpaid bills, resubmit for additional payment, and contribute to team reports.
We help hospitals recover the revenue they've earned, trusted by over 1,300 hospitals across 48 states. We combine specialized expertise with proprietary technology and have built a supportive workplace where people embrace innovation.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Research and remediate invoicing discrepancies between Omnidian and field service partners using Salesforce and partner invoice data.
Analyze invoice discrepancy logs to identify patterns and propose solutions to prevent future issues.
Collaborate with cross-functional teams to determine valid discrepancies and update systems accordingly.
Omnidian is a fast-growing Series C tech-enabled service company that revolutionizes performance assurance for distributed solar and energy storage, building a sustainable future through innovative technology and customer experience. They are a certified B Corp headquartered in Seattle, WA with a passionate, mission-driven team that values collaboration and mutual respect.
Perform analysis and spreadsheet-based analytics to help the sales team determine campaign criteria and pricing
Perform research on market trends and client needs to contribute to campaign strategies
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards, including Inc. Best Workplaces.
Manage and resolve escalated customer inquiries and service concerns while maintaining a positive experience.
Communicate professionally with customers to understand issues, de-escalate sensitive situations, and provide appropriate solutions.
Coordinate with internal teams, maintain accurate case documentation, and identify recurring concerns for management.
Melita Honey is a New Zealand honey company specializing in premium Mānuka honey and other bee products. With decades of industry experience, the company is committed to quality, responsible production, and strong customer relationships.
Review and process credit-held orders to ensure timely resolution.
Respond to customer inquiries and resolve account issues.
Investigate claims and process appropriate adjustments.
Bertelsmann is a global media corporation that includes Penguin Random House, a leading book publisher. The company operates in 50 countries and offers a collaborative and supportive team environment.
Investigates and processes commercial claims, evaluating coverage and damages within assigned authority.
Communicates directly with insureds, claimants, agents, and internal customers to resolve claims.
Documents claim files, negotiates settlements, and identifies fraud or subrogation potential.
Liberty Mutual is a global insurance company offering commercial and personal insurance products and services. With a fast-growing and inclusive culture, the company values employee development, well-being, and diversity across its large national workforce.
Ensure accurate and timely commission payments across a complex operational environment.
Analyze and resolve commission issues, support processing, and contribute to projects improving payment accuracy.
Work cross-functionally with accounting, finance, and other teams while providing technical guidance.
The employer is a partner company in the finance sector focused on commission operations. It maintains a remote workforce and values accuracy, problem-solving, and continuous improvement.
Build and maintain strong relationships with business partners.
Conduct negotiations, sign agreements, and optimize promotional campaigns.
Prepare reports, deliver KPIs, and collaborate with internal departments.
Barbara Bang is a game studio focused on providing top-notch service and brand experience. They are a remote-first company with a supportive team and transparent communication culture.
Manage end-to-end order fulfillment, ensuring accuracy in pricing, items, and delivery requirements.
Maintain retailer compliance by adhering to customer-specific order and packaging guidelines.
Serve as primary operational contact for retail customers, providing support on orders, inventory, and claims.
Liquid Death is a beverage company offering low-calorie drinks like water, iced tea, and energy drinks. They aim to be the funniest beverage brand and promote health and sustainability.
Perform delinquent account collection calls, emails, or text messages assigned by management
Service inbound customer calls, set up payments, and maintain clear and descriptive notes
Perform skip trace duties and review accounts for repossession and legal actions
Lendbuzz is a fintech company that develops innovative technologies to provide underserved borrowers with better access to credit for auto loans. The company values diversity, compassion, simplicity, honesty, and transparency, and fosters a culture of independent and critical thinking.
Process and file customer tax payments accurately and on time using various technology platforms.
Collaborate with cross-functional teams including Compliance, Product, and Engineering to ensure seamless tax operations.
Proactively troubleshoot issues, improve processes, and apply AI tools to drive efficiency.
Gusto is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for small businesses. They support more than 500,000 small businesses nationwide and are building a workplace that reflects the people they serve.
Manage a caseload of General Liability claims including construction defect exposures.
Investigate, evaluate, negotiate, and resolve claims while collaborating with stakeholders.
Ensure compliance with state regulations and maintain accurate documentation.
Cottingham & Butler Claims Services provides claims handling services for insurance clients. They are a growth-oriented company with a culture of continuous improvement and a focus on employee development.
Manage the order cycle from entry to final shipment, proactively notifying any chain delays.
Ensure high-precision data capture and order entry within established timelines.
Maintain direct client communication in English to receive instructions and resolve order queries.
Avery Dennison is a global materials science and digital identification solutions company that optimizes labor and supply chain efficiency, reduces waste, and connects brands and consumers. With about 35,000 employees in over 50 countries and 2023 sales of $8.4 billion, it is a large, internationally recognized firm.