Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Assist Sezzle’s IT Operations team with daily support tasks and troubleshooting.
Ensure timely resolution of end-user issues and maintain accurate inventory.
Contribute to IT process improvement and support new system initiatives.
Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments with interest-free installment plans. They blend tech with accessible shopping, impacting merchant sales through increased conversions and higher order values.
Support the maintenance, management, and reliability of IT infrastructure within the Network Operations Center.
Monitor system performance and assist with troubleshooting hardware, software, and network issues.
Perform routine system maintenance, manage backups, and assist with user account administration tasks.
True Zero Technologies is a veteran-owned small business focused on enabling people and technology to deliver top-tier services. The company has a people-first culture, recognized as a Best Places to Work, and has sustained growth as an Inc. 5000 fastest-growing company.
Serve as a technical expert for SharePoint, CRM, and GTM applications, translating complex business requirements into scalable technical solutions.
Lead technical design, system integrations, data analysis, and platform administration to enhance functionality, security, and user experience.
Act as the primary technical liaison, coordinating cross-functional needs, troubleshooting issues, and driving system improvements with IT, Product, and global stakeholders.
Cotiviti provides payment accuracy and analytics-driven solutions to help healthcare and retail businesses control costs and improve efficiency. It is a company with a collaborative culture, offering competitive benefits and supporting its global team members.
Maintains and updates data across CRM and financial systems, prepares reports, and ensures accuracy of records.
Collects and organizes receipts, assists with data entry, and prepares materials for financial reviews.
Maintains employee records, tracks key dates, and supports onboarding and offboarding logistics.
Founded in 2022, Just Zero advocates for modern Zero Waste solutions to replace toxic waste systems. As a growing nonprofit, they foster a compassionate, welcoming, and equitable institution committed to Justice, Equity, Diversity, and Inclusion.
Maintain and support core IT systems, including Google Workspace and device management (JAMF).
Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management.
Support tools like VPNs, password managers, and endpoint security, ensuring employee devices are patched and compliant.
Sardine is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud. It is a remote-first company with hubs in multiple cities and employs talented, self-motivated individuals valuing performance over hours.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Support compliant document management and record-keeping.
Manage schedules, including calendar management and travel arrangements.
Assist with the preparation of presentations and materials as needed.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. Mineralys is a fully remote company with an innovative culture.
Supports daily operations of the ERP system by assisting with user account management and basic system configuration tasks.
Assists with data entry, data validation, and data integrity checks across ERP modules.
Provides first-level technical support to end-users, troubleshoots basic system issues, and documents problems.
SSOE reinvents itself for new markets and experiences serious rates of growth year after year, and is ahead of the curve in technology. They reward talent and effort. SSOE provides the best possible workplace and attracts and retains top talent and drives better business results.
Provide high-quality technical support and resolve IT requests within reasonable timeframes.
Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.
Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.
Monitor servers, networks, and cloud environments for performance issues, outages, and alerts, performing intermediate troubleshooting.
Maintain and update documentation, assist with incident coordination, and identify patterns in recurring issues to propose improvements.
Contribute to the refinement of monitoring alerts and SOPs while acting as an escalation point and peer mentor for less experienced engineers.
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services to clients. It employs over 1,200 people across the US, with a culture that embodies the spirit of a startup while being a scalable business focused on integration, automation, and innovation.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Receive, Track, Identify and analyze claims data and clinical information as appropriate for the pre-renewal, medical underwriting, and cost containment processes.
Accurate setup of incoming and outgoing referral and review documents, utilizing medical underwriting and cost containment platforms including intake logs, Conexure, Access, Sharepoint, OneDrive, etc.
Communicate verbally and in writing of all activities and problems within assigned area of responsibility with team and manager.
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Its most valuable asset is its people: more than 2000 employees in locations throughout the United States and they are winning recognition as a great place to work.
Recommends approaches to most effectively use system functionality.
Develops as a SME in multiple system areas.
NASCO is a company that focuses on delivering technical solutions. They trust their workforce to be fully remote and seem to promote work/life balance.
Lead customer sessions to identify and prioritize outcome-driven use cases aligned to objectives.
Drive consultative conversations to define business issues and remediation possibilities with Nexthink products.
Implement, configure, and operate Nexthink products aligned with best practices and approved solution designs.
Nexthink is a digital employee experience management software company, providing IT leaders insights to fix issues impacting employees. They have over 1,200 customers and 9 offices worldwide, with dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts.
Architect, design, and maintain enterprise infrastructure across hybrid cloud, on-premises, and SaaS environments.
Serve as a senior technical leader and subject matter expert for systems architecture and enterprise services.
Collaborate with security engineering teams to ensure infrastructure aligns with security best practices and compliance standards.
SpecterOps is a cybersecurity organization. While the job description does not provide information on the company's size or culture, it does emphasize a fast-paced, security-conscious research environment.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Provide high-touch technical support for executives and senior leaders.
Install, configure, and maintain Windows and macOS workstations and mobile devices.
Respond to service requests with urgency and document troubleshooting steps.
The RRS Group provides real estate development and related services to investment-grade clients. They deliver comprehensive enterprise solutions that address every phase of the building lifecycle and has maintained a strong commitment to the communities they serve for over two decades.
Partner with Sales to qualify customer needs and define solution strategies.
Lead product demonstrations tailored to specific customer use cases.
Design and deliver Proof of Concepts (POCs).
EasyVista is a global leader in SaaS ITSM and ITOM solutions that helps companies improve their IT service management. They are a dynamic, growing company that values the well-being of their employees and has a collaborative culture.