Schedule customer appointments for collision repair and estimates with strict adherence to SOPs.
Manage high-volume inbound and outbound communications with empathy and professionalism.
Multitask across systems to coordinate rental cars, towing, and resolve customer concerns.
Crash Champions is a leading multi-shop operator of collision repair services, also operating luxury EV repair centers. With more than 650 locations and 25 years of history, the company emphasizes a 'People First' culture and high-quality service.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Provide timely responses to customer inquiries via phone and email, managing tickets and resolving issues.
Follow communication procedures and scripts to uphold the company's standard of care.
Answer questions about damage claims and escalate to management, prioritizing tickets effectively.
Take 5 Oil Change is a neighborhood oil change provider with over 35 years of experience, offering efficient service while customers stay in their vehicles. With a national presence and a strong internal promotion culture (over 90% of field leaders promoted from within), the company values friendly team members and growth.
Take inbound calls to provide customer service and technical support.
Learn computer systems to process transactions and maintain customer data.
Educate customers on products via phone, email, and chat.
SanMar is a company that provides world-class customer service for internal and external customers. It offers a comprehensive benefits package including medical, dental, vision, 401k match, and paid leave for a large team.
Answer high volume incoming calls from AAA members needing roadside assistance, providing empathetic and accurate service.
Accurately input member location and vehicle details using internal systems and online mapping tools.
Identify situations requiring special handling and prioritize service based on member needs.
AAA Club Alliance provides roadside assistance and travel services to its members. With nearly 7.4 million members across 13 states and Washington, D.C., the company offers a supportive team environment and comprehensive benefits.
Manage large amounts of incoming phone calls and identify customer needs to achieve satisfaction.
Build sustainable relationships through open and interactive communication, providing accurate information using the right methods.
Meet personal and team sales targets, call handling quotas, and keep accurate records of interactions.
A1 Garage Door Services provides garage door repair and installation services to residential and commercial customers. They emphasize a culture of ownership, reliability, and customer focus with internal promotion opportunities.
Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.
Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Handle various types of customer inquiries via inbound calls in a high-energy environment.
Leverage active listening and probing questions to resolve issues and meet goals.
Thrive in a fast-paced, ever-changing environment with strong multitasking skills.
Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Manage case work, document interactions, and ensure accurate data entry.
Collaborate with teams to escalate complex issues and maintain service quality.
Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.
Coordinate the collection of delinquent payments for auto loan accounts through calls, emails, and text messages.
Service inbound customer calls and process payments while maintaining clear records.
Enforce compliance with collection standards and perform administrative functions.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. The company values diversity, independent thinking, and transparency, building a culture around these beliefs.
Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.
Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.
Manage inbound customer calls and guide them through the loan application process.
Proactively follow up with customers to encourage completion of loan applications.
Maintain accurate customer records and deliver exceptional service.
Enova International is a financial technology company providing online financial services via AI and machine learning. With a values-driven culture and commitment to inclusion, they serve non-prime consumers and businesses.
Handle a high volume of inbound calls while maintaining strong service levels.
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
Resolve customer issues or route inquiries to the appropriate department when needed.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.
Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.
Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Provide thoughtful, responsive support to pet owners via phone, chat, and email.
Manage high call volumes, de-escalate difficult situations with empathy, and maintain calm while exemplifying company values.
Document interactions accurately in CRM and meet productivity and quality targets.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. The company offers a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Assist Direct Sales Representatives with order entry, scheduling, customer education, and issue resolution.
Handle administrative duties, qualify new accounts, and coordinate installations and service calls.
Maintain knowledge of company products and systems, and escalate complex issues as needed.
Sparklight provides cable and internet services to residential customers. The company values diversity and offers a collaborative work environment with advancement opportunities.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.