Oversee outsourced Medical Information Contact Center vendor, managing performance, governance, and compliance for medical inquiries, adverse event intake, and product quality complaints.
Partner with internal teams to integrate contact center workflows with Medical Affairs, Pharmacovigilance, and IT systems, ensuring seamless data transfer and regulatory adherence.
Ensure all operations are inspection-ready, maintain procedural documents, and deliver performance reporting to leadership.
Monitor and evaluate telephone and electronic interactions for adverse events, product quality complaints, and medical information requests to ensure compliance with regulatory and client standards.
Identify quality and performance trends and partner with leadership to provide coaching, feedback, and training for continuous improvement.
Compile and report QA metrics, support internal and client audits, and maintain confidentiality of sensitive information.
Inizio Engage is a healthcare services company specializing in medical information, pharmacovigilance, and patient support programs. The company is part of a global organization and is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.
Build and mature a best-in-class compliance program aligned with OIG guidance and industry standards.
Draft, implement, and refresh compliance policies, training, and monitoring initiatives.
Manage HCP engagement programs, including FMV assessment and regulatory compliance.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. It is headquartered in Radnor, Pennsylvania, and operates as a fully remote company.
Oversee daily operations for medication refill administration and inbound pharmacy patient inquiries.
Manage productivity and quality of 50+ team members, including supervisors and regional leads.
Partner with leadership to develop staffing plans, launch new services, and drive continuous improvement.
Shields Health Solutions is a fast-growing company focused on patient medication refill administration and pharmacy patient inquiries. While exact employee count is not given, it supports a large team of 50+ employees and emphasizes high quality, performance accountability, and employee development.
Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.
Provide frontline virtual or telephonic support to clients and healthcare professionals.
Document and report Information Requests, Adverse Events, and Product Quality Complaints.
Ensure compliance with FDA regulations, HIPAA, and company policies.
Inizio is a pharmaceutical services company providing medical information and patient support. They are a large organization committed to building a diverse, inclusive workforce and fostering a culture of leadership and collaboration.
Provide virtual or telephonic medical information support to customers, patients, and healthcare professionals.
Ensure compliance with FDA regulations, pharmacovigilance requirements, and company procedures.
Document and escalate information requests, adverse events, and product quality complaints accurately.
Inizio Engage is a pharmaceutical services provider that delivers medical information, patient support, and pharmacovigilance solutions. The company fosters a diverse, inclusive culture with a focus on compliance and quality.
Act as Medrio's primary operational point of contact for product partners, managing strategic clarity, operational infrastructure, and commercial enablement.
Drive GTM execution by developing partner commercial readiness assets, coordinating customer escalations, and triaging platform updates.
Collaborate cross-functionally with Sales, Marketing, Product, Engineering, and Professional Services to optimize partner relationships and revenue.
Medrio provides a unified platform that makes clinical trials faster, smarter, and more human, helping sponsors, CROs, and research sites bring life-changing therapies to market. The company has a diverse, global team that values accountability, curiosity, and a customer-first mindset, with a healthy dose of joy and quirkiness.
Support the end-to-end credentialing pipeline for OCN providers, coordinating day-to-day with our third-party credentialing vendor.
Track application status across payers and providers, flagging delays and at-risk timelines to internal stakeholders.
Maintain accurate, up-to-date tracking across credentialing operations and coordinate with RCM and Operations teams.
Osmind is a healthcare technology company purpose-built for psychiatric practices offering interventional treatments like Spravato, TMS, and ketamine. We are a Series B company with a small, high-trust team that moves fast and does meaningful work.
Provides study-level oversight and leadership for global clinical trials from inception through closure, managing vendors, recruitment, and cross-functional teams.
Develops and manages study materials including protocols, regulatory submissions, and budgets while ensuring compliance with quality standards and inspection readiness.
Contributes to system management like EDC, IRT, and eTMF, and supports process improvement initiatives or serves as a mentor.
AbbVie discovers and delivers innovative medicines and solutions to address serious health issues in immunology, oncology, neuroscience, and aesthetics. As a global biopharmaceutical company with a robust pipeline, they emphasize integrity and innovation, serving patients worldwide with a dedicated team.
Serve as both a practicing clinician and clinical leader, managing Clinical Leads and driving clinical quality and performance.
Chair the Credentialing Committee, act as a collaborating/supervising physician for nurse practitioners, and participate in direct patient care with a 1-in-2 on-call schedule.
Collaborate across Operations, Product, Engineering, Legal, and Compliance to support safe and effective AI integration into clinical care.
Curai Health is an AI-enabled, fully virtual medical group making high-quality, asynchronous primary care accessible at scale. They are a mission-driven team of talented colleagues committed to living their values and driving meaningful impact in healthcare.
Serve as primary contact for project-related matters, managing client expectations to ensure satisfaction with PrimeVigilance services.
Prepare project scope and objectives based on signed agreements, and plan activities including deadlines and interim milestones.
Report to clients and PrimeVigilance management, including monthly reports for invoicing basis.
PrimeVigilance is a global pharmacovigilance specialist helping clients navigate complex regulations while keeping patient safety at the center of every decision. The company operates across Europe, North America, South America, Asia, and Australia, fostering a culture built on kindness, flexibility, growth, and belonging.
Lead and oversee Commercial Quality operations across the Ergomed Group, including managing Quality Cost Grids and supporting bid activities.
Act as a subject matter expert for GxP Commercial Quality, driving quality input into client proposals and presentations.
Mentor and develop quality staff to enhance their competence and confidence in becoming subject matter experts.
PrimeVigilance is a specialized mid-size pharmacovigilance service provider with staff across Europe, North America and Asia. It values employee experience, well-being and a healthy work-life balance to nurture a high-quality client service environment.
Lead the strategy, governance, and execution of enterprise-wide peer-to-peer physician education and speaker programs.
Oversee the end-to-end speaker lifecycle including identification, onboarding, contracting, training, and compliance.
Partner with Marketing, Medical Affairs, Sales, Compliance, Legal, and Finance to ensure compliant and impactful program delivery.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The company employs highly dedicated professionals from world-class institutions and values a diverse, inclusive workplace.
Manage day-to-day network operations and lead a team of Apheresis Operations Account Managers.
Collaborate with field commercial teams to improve apheresis scheduling, site readiness, and patient access.
Serve as operational escalation point for collection site issues and ensure compliance with regulatory standards.
Dendreon is a biotechnology company that developed PROVENGE, the first FDA-approved immunotherapy for metastatic castrate-resistant prostate cancer, using a patient's own immune cells. With manufacturing facilities in California and Georgia and a nationwide commercial team, Dendreon fosters a culture of putting patients first, integrity, trust, continuous improvement, and accountability.
Oversee clinical operations for a project at a regional/global level, ensuring compliance with protocols and regulations.
Act as primary liaison between CRAs and clinical project team, providing training, oversight, and assessment.
Manage site performance, develop study tools, and support enrollment strategies to meet project timelines.
Alimentiv provides clinical services for global clinical trials, specializing in study delivery and monitoring. The company emphasizes quality, compliance, and professional growth, with a team of experienced professionals.
Serve as the single point of contact for the client agency and telephony provider, managing staffing and service levels.
Oversee call-quality monitoring, SLA performance, and compile utilization and performance reports.
Coordinate pre-launch testing, host meetings, and maintain program records and invoicing documentation.
CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. The company has a network of 500+ healthcare professionals and 200+ interpreters, supporting nationwide coverage, and is a Self-Certified Small Disadvantaged Business.
Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.
Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.
Lead and manage a team of Patient Support Associates, providing coaching and performance development.
Ensure medication access through refills, prior authorizations, and financial assistance.
Oversee pharmacy workflows, conduct system audits, and collaborate with hospital stakeholders.
Shields Health Solutions specializes in specialty pharmacy services and patient support for hospitals and clinics. The company fosters a culture of patient-focused care and team collaboration, with a remote and onsite workforce.
Respond to drug information inquiries from healthcare professionals and patients, providing verbal or written responses.
Identify and intake adverse events and product complaints, ensuring compliance with regulatory requirements.
Translate documents and perform medical writing to support client communication and safety reporting.
EVERSANA provides next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market. With a global team of over 6,000 employees, we serve more than 670 clients, from biotech start-ups to established pharmaceutical companies, and foster a culture of diversity and inclusion.
Supports quality improvement infrastructure across PACE centers, maintaining data systems and regulatory reporting.
Tracks participant safety events, ED and inpatient admissions, and facilitates Quality Improvement Committee operations.
Executes internal quality audits and prepares data summaries to drive measurable improvement.
Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and daily support. Supported by leading healthcare investors, we are entering a period of significant growth and seek exceptional teammates.