Source Job

Global

  • Build and ship a v1 onboarding playbook within 30 days, creating a practical, working version from early customer engagements.
  • Use AI to build production CS workflows that auto-generate account health summaries and QBR drafts, compressing hours of reporting prep into minutes.
  • Define and track adoption benchmarks across the portfolio, identifying at-risk accounts before renewal decisions are made.

Customer Success AI Fluency Financial Crime Product-Led Growth

20 jobs similar to Customer Success Manager

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5w PTO

  • Define and execute a multi-year strategy for Enterprise Engineering, aligned with the company’s stakeholders, security, compliance, and scalability goals
  • Drive an “internal product mindset”—treating employees as users and delivering high-quality internal experiences
  • Lead the development of internal applications, portals, and workflow automation that support GTM, Finance, People, Risk, Support, and Operations teams

Pleo builds spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees. They are a driven, progressive, and kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

$185,000–$195,000/yr
US

  • Lead 8-10 critical Focus Initiatives from discovery through execution, staying outcome obsessed to ensure we deliver the intended business value.
  • Orchestrate alignment across a senior stakeholder base, using candor and expertise to clarify goals and drive decision-making.
  • Apply systems-level thinking to identify "unknown unknowns" and mitigate risks early, ensuring our fastest-moving projects stay on the rails without slowing down.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application, protecting 4M+ endpoints and 7M+ identities worldwide.

US

  • Working with software developers, analysts and functional testers to develop automated tests.
  • Collaborate with other QA leads and Test Engineers in helping define, evolve and promote enterprise test strategy.
  • Perform data validations using complex SQL statements and other tools.

VetsEZ supports the Health Data Management (HDM-VDIF) program, managing various software products, middleware platforms, system integrations, health data integrations, and Electronic Health Records (EHR) integrations. They value collaboration and innovation, fostering a supportive environment for their employees.

$85,000–$150,000/yr
US

  • Align Priorities to Product Vision and Strategies – Set the direction for target hardware feature capabilities, enhancements and partner integrations to improve service efficiency, scalability and experience.
  • Partner with engineering to ensure implementation excellence - Work closely with engineering teams to make trade offs between time to market, scalability, and safeguard against likely gotchas.
  • Facilitate data gathering for key issues priority and focus, tracking back to OKRs and KPIs

Serve Robotics is reimagining how things move in cities with personable sidewalk robots designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. They are tech industry veterans in software, hardware, and design who are pooling our skills to build the future that they want to live in. The team is agile, diverse, and driven.

Philippines

  • Serve as the first point of contact for inbound technical support calls from existing customers.
  • Assist users with software features, system navigation, and general application troubleshooting within Windows environments.
  • Document all interactions accurately in the CRM and participate in daily ticket reviews to ensure timely resolution.

The company appears to operate in the software or technology sector, potentially focusing on applications for the healthcare industry. It maintains a collaborative, fast-paced team environment that emphasizes following procedures and service standards.

Global

  • Recommend and implement improvements to systems and network configurations; define hardware and software requirements.
  • Maintain and administer computer networks and related computing environments, including hardware, systems software, applications, and configurations.
  • Monitor systems, virtualization hosts, and peripheral devices for performance, reliability, and security; determine when adjustments are required.

Docker makes app development easier, so developers can focus on what matters. Their remote-first team spans the globe and they have over 20 million monthly users and 20 billion image pulls.

$65,000–$130,000/yr
US

  • Take ownership of the full sales cycle with support and coaching.
  • Develop a consistent pipeline through outbound efforts and networking.
  • Conduct engaging product demonstrations that connect client challenges to Mongoose’s solutions.

Mongoose is dedicated to improving communication in higher education and believes reputation is a mutual responsibility that fuels measurable outcomes. They have over 4,000 teams across more than 950 higher education institutions and value diversity, with a focus on inclusivity.

Europe

  • Participate in the monitoring, maintenance, and evolution of the system infrastructure supporting the TuoTempo web application.
  • Design, create, and support system distribution; test and monitor application code.
  • Support internal development teams in the effective use of our organizational systems.

TuoTempo, part of the Docplanner group since 2019, develops the market-leading CRM solution dedicated to hospitals, medical centers, and health insurance providers. They aim to revolutionize interactions between healthcare organizations and patients, improve efficiency, reduce costs.

US 2w PTO

  • Drive the Growth of Brand and Ad tracking in North America.
  • Develop strategic opportunities, winning programs that deliver deep consumer insights, fuels marketing effectiveness, and enables clients to strengthen their brand equity and performance across diverse markets.
  • Play a central role in driving client adoption of NielsenIQ’s Brand and Communications tracking solutions.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

US

  • Develop scalable, secure, and high-performing application architectures.
  • Create and present High-Level Design and architectural blueprints to stakeholders.
  • Lead end-to-end implementation of enterprise applications.

Sparksoft is an IT solutions company that aims to revolutionize the way you work. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes.

  • Quantify and communicate Included Health's value to clients.
  • Develop scalable reporting packages to support business reviews.
  • Partner with teams to ensure new product features are incorporated into data pipelines.

Included Health delivers integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care.

$80,000–$90,000/yr
US

  • Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.
  • Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
  • Engage finance, accounting, and IT executives to understand their priorities, challenges, and transformation goals—positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.

Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. Versapay has over 10,000 customers and 5M+ companies transacting on the platform and processes over 110M transactions annually.

$145,000–$165,000/yr
Global

  • Develop and enhance the products that connect Cloudbeds' ecosystem to the world's largest distribution channels.
  • Architect scalable solutions using modern technologies, contribute to our microservices migration.
  • Ensure our platform delivers exceptional performance and security for thousands of properties worldwide.

Cloudbeds builds a platform that powers properties across 150 countries, processing billions in bookings annually. They are a remote team of 650+ employees across 40+ countries of elite engineers, AI architects, designers, and hospitality veterans.

$120,400–$155,675/yr
Europe Unlimited PTO

  • Build and maintain stable, scalable foundational services leveraged by other engineering teams.
  • Collaborate with internal partners and product teams to influence API design.
  • Design and develop reliable, secure experiences for dbt Cloud admins and end users.

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. They've grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week. The company is growing fast and building a team of passionate, curious people across the globe, empowering data practitioners to deliver reliable, governed data faster, cheaper, and at scale.

$120,000–$140,000/yr
Canada

  • Partner with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth.
  • Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale.
  • Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team.

Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

  • Process weekly payroll in Rippling with accuracy and timeliness.
  • Review and verify employee timesheets to ensure hours are submitted correctly and approved as required.
  • Work directly with employees to resolve payroll issues, timekeeping questions, and HR-related concerns.

Akicita Federal, LLC is a company that provides professional services, likely to the U.S. federal government. The job posting does not specify the company's size; however, given the need for payroll and HR functions, it appears to be of a moderate size and has a culture that requires a detail-oriented and compliant approach.

US 4w PTO 16w maternity 16w paternity

  • Build and close a pipeline of expansion opportunities across existing SMB & MM customers.
  • Partner with Customer Success Managers to identify whitespace and growth opportunities and prospect into the existing customer base.
  • Own account and territory planning, accurately forecast expansion bookings, and collaborate cross-functionally to align sales and customer success.

Muck Rack is a leading SaaS platform that provides public relations and communications professionals with an AI-powered, integrated solution for media database, monitoring, and reporting. It is a founder-controlled, fully distributed company recognized for its strong culture and values resilience, transparency, ownership, and customer devotion.

Europe

  • Guide prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions, building confidence and driving progress.
  • Collaborate closely with sales and other teams to drive new business, ensure efficient technology utilization, and maximize business value for customers.
  • Lead technical conversations, deliver workshops and demonstrations, and provide guidance on architecture, implementation, scalability, and business case development.

Gurobi Optimization provides mathematical optimization technology to help customers make smarter decisions and solve tough business problems. It is a global team that values quality, thoughtful work, knowledge sharing, balance, and collaboration.

$70,000–$106,000/yr
US Unlimited PTO 26w maternity 26w paternity

  • Contribute to the development, deployment, and maintenance of data and AI products.

The Patrick J. McGovern Foundation (PJMF) is a philanthropic organization dedicated to advancing artificial intelligence and data science solutions to create a thriving, equitable, and sustainable future for all. They work in partnership with public, private, and social institutions to drive progress on our most pressing challenges.