Coordinate admissions from start to finish, managing census and bed board for efficient patient flow.
Maintain accurate open bed status and waiting lists, coordinating with all programs for expedited admissions.
Coordinate with patients and families, referral sources, and internal departments to ensure seamless access to care.
ERC Pathlight is a leading national treatment provider for eating disorders and mood, anxiety, and trauma-related conditions. They support over 6,000 patients annually and cultivate a mission-driven, collaborative culture focused on transforming mental health care.
Manage referral management portals and monitor all faxed and webform referrals.
Perform insurance benefit verifications and coordinate admissions with facility departments.
Document calls in Salesforce and ensure compliance with confidentiality policies.
Acadia Healthcare is a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. They are one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, with a strong emphasis on admissions and intake functions.
Review prospective admissions against approved criteria and schedule assessments for voluntary patients.
Respond promptly to inquiry calls and manage clerical duties including paperwork and data entry.
Coordinate with referral sources and arrange transportation for patients to ensure smooth admissions.
White Deer Run provides mental health and substance abuse treatment services. The organization values compassion and patient safety, operating with a focus on guiding patients through the admissions process.
Manage referral management portals and process incoming referrals.
Perform insurance benefit verifications and coordinate admissions.
Respond to inquiries about facilities within policy timeframes.
Acadia Healthcare is a national leader in treating individuals with acute co-occurring mood, addiction, and trauma. They emphasize admissions and intake functions to help every possible person in need.
Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.
Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.
Serves as the first clinical point of contact, conducting comprehensive assessments and crisis intervention for individuals seeking brain and mental healthcare.
Guides patients from initial outreach through admission, treatment initiation, and post-treatment follow-up in collaboration with cross-functional teams.
Documents all interactions in the electronic health record and supports quality improvement initiatives to enhance patient experience and access to care.
Salma Health is a brain health company that integrates care delivery, technology, and research to diagnose, treat, and ultimately cure brain disorders. The company is expanding across the U.S. with a multidisciplinary team of psychiatrists, neurologists, neuropsychiatrists, therapists, and technologists.
Oversee full lifecycle of care coordination for members in the Virtual Intensive Outpatient Program (VIOP), from screening and admissions to discharge planning.
Conduct clinical outreach to families, coordinate care schedules, and serve as the primary point of contact for members and their families.
Collaborate with multidisciplinary teams to develop individualized care plans and ensure seamless, supportive treatment experiences.
Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered more than 15 million sessions of mental health care and publishes peer-reviewed studies, fostering a culture of innovation and inclusion.
Serve as a key point of contact for patients scheduling diagnostic imaging and other services across multiple departments.
Manage high-volume inbound and outbound interactions with empathy and accuracy while documenting in CRM systems.
Adhere to HIPAA standards and follow established workflows to ensure efficient patient care coordination.
Carenet Health provides healthcare support services including patient scheduling and coordination. They foster a collaborative culture with a focus on growth and accountability, employing a team-oriented workforce.
Manage high-volume inbound communications across phone, email, chat, and SMS as the first point of contact for patients.
Schedule appointments and coordinate with GI Providers, Registered Dietitians, and Behavioral Health Providers.
Respond to billing and insurance questions, triage clinical inquiries, and de-escalate challenging interactions with empathy.
Oshi Health is a virtual digestive health practice transforming GI care by combining compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions. It is a remote-first, mission-driven high-growth startup with a focus on patient-centered care and team collaboration.
Collaborate with a multidisciplinary team to manage referrals, prior authorizations, and medical records for whole-person member care.
Apply knowledge of CPT/ICD-10 codes and insurance requirements to obtain authorizations, appeals, and follow up for positive outcomes.
Assist members with accessing services, provide personalized customer service, and track data to refine operational processes.
Oshi Health is a virtual digestive health practice transforming GI care with compassionate, multidisciplinary care and innovative technology. It is a mission-driven, remote-first startup focused on personalized care plans and building a diverse team.
Manage the full Authorization process, from initial notification to determination and discharge, with detailed documentation in EMR and payer systems.
Verify patient eligibility and benefits, act as a liaison between hospital staff and health payers, and track pending authorizations for timely responses.
Maintain HIPAA compliance, escalate issues causing delays or denials, and manage workloads through accurate record keeping.
CorroHealth is a partner to healthcare providers, solving revenue cycle challenges through a mix of services, consulting, and technology. The company focuses on scalability and clinical expertise, building long-term careers by investing in employee development.
Submit commercial insurance claims accurately and in a timely manner.
Monitor claim status and proactively resolve denials, rejections, and unpaid claims.
Verify insurance eligibility and benefits and post insurance payments.
LivWell Behavioral Health Services is a licensed outpatient behavioral health organization committed to improving the lives of youth and families through accessible, high-quality mental health care. They partner with schools and communities in the Chandler/Mesa, AZ area and continue expanding into additional states.
Build trusting relationships with patients and providers to address health barriers and coordinate care.
Navigate medical, behavioral, and social systems to connect patients with appropriate resources.
Support value-based care outcomes through proactive outreach, documentation, and quality measures.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. As a growing and innovative organization, we operate with a high degree of agility.
Lead, coach, and develop a team of Engagement Specialists through regular feedback and performance management.
Conduct compassionate outreach to patients, explain services, and guide them through onboarding with accurate EHR documentation.
Oversee daily operations, optimize PRM workflows, and collaborate with clinical teams for seamless care transitions.
The employer is a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. It is a fast-growing, startup-like company with a collaborative culture focused on continuous learning and innovation.
Manage client and provider rescheduling needs to optimize clinician availability.
Input scheduling changes and oversee staffing substitutions with high attention to detail.
Audit CentralReach codes and PTO usage for accurate payroll and utilization tracking.
Kind Behavioral Health provides Applied Behavior Analysis (ABA) services to improve the lives of children with autism. It is a rapidly growing organization that values thinking big, having fun, doing good, and being kind.
Manage referrals and guide participants through the enrollment process with compassion and accuracy.
Provide empathetic communication and support to participants via phone, text, and other channels.
Collaborate with clinical and operational teams to track performance and improve engagement.
The partner company is a healthcare organization that provides participant success services. It offers a supportive, mission-driven culture with a focus on quality and empathy.
Identify, research, process, and resolve customer inquiries regarding health insurance benefits, claims, and eligibility.
Analyze medical records and apply medical necessity criteria to determine the appropriateness of benefit requests.
Maintain accurate records, meet quality and timeliness standards, and coordinate with internal departments and external organizations.
Blue Cross Blue Shield of Arizona provides health insurance products and services to individuals, families, and businesses, aiming to inspire health and make it easy. The company has been recognized as a Healthiest Employer and has transformed healthcare for over 80 years with teams in Phoenix, Tucson, Chandler, and Flagstaff.
Provide virtual psychoeducational groups and individualized behavioral support to patients using CBT techniques under clinical supervision.
Master telehealth platform features, troubleshoot technical issues, and develop contingency plans for seamless remote sessions.
Document services, collaborate with interdisciplinary teams, and train patients and support persons on behavioral intervention strategies.
Rogers Behavioral Health is a nationally recognized not-for-profit provider of specialized psychiatric care, offering evidence-based treatment for children, teens, and adults with OCD, anxiety, addiction, depression, eating disorders, and trauma. With over a century of experience, the organization operates residential care, inpatient facilities, and a growing network of outpatient services across the U.S.
Verify and update patient demographic and insurance information with high accuracy.
Perform benefits and eligibility verification, and initiate authorization and pre-certification processes.
Communicate clearly with patients regarding financial responsibility, next steps, and required documentation.
Advocate Health is a nonprofit integrated health system formed from the combination of Advocate Aurora Health and Atrium Health, providing care under multiple regional brands. They employ 155,000 teammates across 69 hospitals and over 1,000 care locations, with a focus on clinical innovation, equitable care, and community benefit.
You process patient payments and manage payment plans with accuracy and empathy.
You handle insurance verification, claims support, and billing education for patients.
You research account issues and resolve billing discrepancies while maintaining professionalism.
Privia provides healthcare billing and payment solutions, helping patients with insurance claims and financial responsibilities. They operate with a remote team and emphasize compassionate, compliant service.