Manage referral management portals and process incoming referrals.
Perform insurance benefit verifications and coordinate admissions.
Respond to inquiries about facilities within policy timeframes.
Acadia Healthcare is a national leader in treating individuals with acute co-occurring mood, addiction, and trauma. They emphasize admissions and intake functions to help every possible person in need.
Ensure admissions are coordinated from start to finish, maintaining knowledge of census and bed board for efficient patient flow.
Coordinate with patients, families, referral sources, UR, and finance to ensure expedited access to care.
Collect and present medical and psycho-social documentation to clinical staff to support timely admissions.
ERC Pathlight is a leading national provider of treatment for eating disorders, mood, anxiety, and trauma-related conditions. Founded in 2008, the organization supports over 6,000 patients annually with multiple locations and virtual programming.
Review prospective admissions against approved criteria and schedule assessments for voluntary patients.
Respond promptly to inquiry calls and manage clerical duties including paperwork and data entry.
Coordinate with referral sources and arrange transportation for patients to ensure smooth admissions.
White Deer Run provides mental health and substance abuse treatment services. The organization values compassion and patient safety, operating with a focus on guiding patients through the admissions process.
Respond to clinical professionals and clients seeking treatment for addiction and mental health issues.
Gather and analyze client information to make appropriate referrals to behavioral health facilities.
Triage calls and ensure callers are connected to the right resource quickly.
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. With over 23,000 employees and 250+ facilities, it is the largest stand-alone behavioral health company in the U.S.
Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals.
Enter referrals received via email and fax into Salesforce accurately and promptly.
Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for follow-up actions.
The Emily Program provides exceptional, individualized care for individuals with eating disorders. Their teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide evidence-based care.
Manage referrals and guide participants through the enrollment process with compassion and accuracy.
Provide empathetic communication and support to participants via phone, text, and other channels.
Collaborate with clinical and operational teams to track performance and improve engagement.
The partner company is a healthcare organization that provides participant success services. It offers a supportive, mission-driven culture with a focus on quality and empathy.
Initiate and handle outbound and inbound calls to set appointments and conduct interviews with prospective learners, guiding them through the Discover, Commit, Start Application journey.
Provide daily activity reports, generate leads through referrals, and maintain accurate records in the learner management system while ensuring compliance with accreditation standards.
Review applicant documentation and eLearn assessments to determine suitability for admission, collaborating with other functions to deliver high-quality enrollment support.
Nightingale Education Group is a healthcare education institution focused on higher learning in healthcare professions, using a blended-distance learning platform to transform rural health landscapes. The company has graduated nearly 5,000 nurses and fosters a community built around shared purpose and professional development.
Serve as the primary contact for prospective clients and families, guiding them through the admissions process with compassion and professionalism.
Coordinate pre-admission appointments, schedule admissions across multiple levels of care, and manage documentation in CRM and EHR systems.
Maintain conversion rates and census goals by effectively managing objections, assessing readiness for change, and communicating with internal teams.
The Emily Program provides exceptional, individualized care for eating disorders, aiming for a world of peaceful relationships with food and body image. The team is comprised of compassionate professionals from diverse backgrounds who collaborate to deliver evidence-based care across all levels of treatment.
Provide member-centered support by answering inbound calls and chats with empathy and clarity.
Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
Own issues end-to-end using established workflows and document interactions accurately.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.
Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.
This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.
Act as the primary point of contact for new patients via phone and email, guiding them through initial enrollment.
Proactively support patients in completing initial enrollment tasks and track progress to reduce drop-off.
Efficiently register and onboard a high volume of new patients by phone, collecting insurance details and setting up charts.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Lead end-to-end payer enrollment and revalidation activities for behavioral health providers.
Provide day-to-day guidance, training, and support to enrollment specialists.
Act as primary point of contact with payer enrollment departments and credentialing vendors.
BetterHelp is the world's largest online therapy service, on a mission to make mental health care more accessible. Founded in 2013, we have a network of over 30,000 licensed therapists, and we deeply invest in our team's well-being and professional development.
Use Salesforce.com to generate quotes, track opportunities, and process orders.
Promptly respond to internal and external inquiries, suggesting creative pricing solutions.
Serve as a liaison between customers, vendors, and GuidePoint sales executives to support new and renewal business.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services to help organizations minimize risk. Founded in 2011, the company has grown to over 1,200 employees and maintains a collaborative culture driven by core values.
Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.
Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.
Serve as the first point of contact, guiding patients through initial consultations and assessments.
Coordinate care journeys by scheduling sessions with patients, caregivers, and medical teams.
Reach out to interested patients to explain services and schedule appointments.
Isaac Health improves brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, they have scaled across the US with support from leading healthcare investors and a focus on clinical quality and safety.
Serve as the welcoming anchor for the practice, blending compassionate communication with organizational skills.
Schedule new patient appointments, manage scheduling systems, and collect intake data accurately.
Proactively address cancellations, re-engage patients, and maintain flawless EMR documentation.
Isaac Health improves brain health by providing accessible specialty dementia care services. Founded in 2022, it has scaled across the US with support from leading healthcare investors and a focus on clinical quality.
Advise and enroll qualified applicants into healthcare programs through supportive guidance.
Build relationships with prospective students via phone and email communications.
Maintain a thorough understanding of program objectives and enrollment processes.
West Coast University educates students seeking careers in healthcare. The university is a certified Great Place to Work with a student-centric, collaborative culture.
Conduct telehealth sessions on the Mood Health platform
Deliver comprehensive patient assessments and assist in treatment planning
Participate in monthly clinical case reviews with the Lead Psychologist
Mood Health is a collaborative group practice dedicated to making mental health care accessible to all income levels. They offer fully remote roles and a supportive work environment for therapists and psychiatrists.
Serve as a critical gateway to patient care by ensuring timely and accurate processing of medical referrals.
Collaborate with providers and clinical teams to review, prioritize, and route referrals in a fully remote setting.
Apply administrative expertise and medical knowledge to support patient safety and operational excellence.
The company is a leading academic healthcare organization dedicated to patient care, research, and education. It offers a fully remote, inclusive work environment with opportunities for career growth.