Manage referral management portals and monitor all faxed and webform referrals.
Perform insurance benefit verifications and coordinate admissions with facility departments.
Document calls in Salesforce and ensure compliance with confidentiality policies.
Acadia Healthcare is a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. They are one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, with a strong emphasis on admissions and intake functions.
Ensure admissions are coordinated from start to finish, maintaining knowledge of census and bed board for efficient patient flow.
Coordinate with patients, families, referral sources, UR, and finance to ensure expedited access to care.
Collect and present medical and psycho-social documentation to clinical staff to support timely admissions.
ERC Pathlight is a leading national provider of treatment for eating disorders, mood, anxiety, and trauma-related conditions. Founded in 2008, the organization supports over 6,000 patients annually with multiple locations and virtual programming.
Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals.
Enter referrals received via email and fax into Salesforce accurately and promptly.
Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for follow-up actions.
The Emily Program provides exceptional, individualized care for individuals with eating disorders. Their teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide evidence-based care.
Verify patient insurance eligibility, benefits, and referral requirements prior to services.
Communicate coverage and financial responsibility to patients in a clear and empathetic manner.
Collaborate with cross-functional teams to improve patient access and reduce claim denials.
Oshi Health is a virtual digestive health practice that provides multidisciplinary care for chronic digestive conditions. It is a remote-first, mission-driven company focused on transforming GI care.
Review prospective admissions against approved criteria and schedule assessments for voluntary patients.
Respond promptly to inquiry calls and manage clerical duties including paperwork and data entry.
Coordinate with referral sources and arrange transportation for patients to ensure smooth admissions.
White Deer Run provides mental health and substance abuse treatment services. The organization values compassion and patient safety, operating with a focus on guiding patients through the admissions process.
Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.
Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.
Respond to clinical professionals and clients seeking treatment for addiction and mental health issues.
Gather and analyze client information to make appropriate referrals to behavioral health facilities.
Triage calls and ensure callers are connected to the right resource quickly.
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. With over 23,000 employees and 250+ facilities, it is the largest stand-alone behavioral health company in the U.S.
Serve as the primary contact for prospective clients and families, guiding them through the admissions process with compassion and professionalism.
Coordinate pre-admission appointments, schedule admissions across multiple levels of care, and manage documentation in CRM and EHR systems.
Maintain conversion rates and census goals by effectively managing objections, assessing readiness for change, and communicating with internal teams.
The Emily Program provides exceptional, individualized care for eating disorders, aiming for a world of peaceful relationships with food and body image. The team is comprised of compassionate professionals from diverse backgrounds who collaborate to deliver evidence-based care across all levels of treatment.
Coordinate admissions from start to finish, managing census and bed board for efficient patient flow.
Maintain accurate open bed status and waiting lists, coordinating with all programs for expedited admissions.
Coordinate with patients and families, referral sources, and internal departments to ensure seamless access to care.
ERC Pathlight is a leading national treatment provider for eating disorders and mood, anxiety, and trauma-related conditions. They support over 6,000 patients annually and cultivate a mission-driven, collaborative culture focused on transforming mental health care.
Serve as the first point of contact for patients and families, obtaining and verifying insurance and patient information with accuracy.
Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally over the telephone and respond effectively to their needs.
Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. The organization emphasizes a culture of excellence, teamness, positivity, and creativity, offering a supportive community in a scenic region.
Advise and enroll qualified applicants into healthcare programs through supportive guidance.
Build relationships with prospective students via phone and email communications.
Maintain a thorough understanding of program objectives and enrollment processes.
West Coast University educates students seeking careers in healthcare. The university is a certified Great Place to Work with a student-centric, collaborative culture.
Conduct high-volume inbound and outbound patient outreach via phone to educate, engage, and enroll eligible patients in care management programs.
Accurately document patient interactions and enrollment outcomes in a timely manner, collaborating with care teams for a seamless patient experience.
Follow established outreach workflows and compliance requirements while adapting conversations to meet individual patient needs and escalating concerns as needed.
Jaan Health is a leading AI-based care management company serving healthcare providers with its proprietary Phamily platform that enables high-quality proactive care. As an early-stage company, it values a growth mindset, ownership, and collaboration among its smart and humble team.
Manage concierge referral requests by understanding member needs and preferences.
Research and identify high-quality providers that align with member needs and insurance coverage.
Coordinate appointment scheduling and ensure members receive ongoing support throughout the process.
The company is a mission-driven healthcare organization focused on making quality care more accessible. The team is collaborative and supportive, with opportunities to learn and grow in a flexible remote environment.
Complete biopsychosocial assessments to identify clinical, behavioral, and social needs.
Proactively identify and resolve care gaps in patient records, ensuring timely clinician review.
Coordinate referrals, follow-up appointments, and community-based care support services.
Knownwell provides weight-inclusive healthcare for all, offering weight management, primary care, nutrition counseling, and health coaching. They are backed by $50M in funding, scaling fast to expand access to evidence-based obesity care nationwide.
Manage referrals and guide participants through the enrollment process with compassion and accuracy.
Provide empathetic communication and support to participants via phone, text, and other channels.
Collaborate with clinical and operational teams to track performance and improve engagement.
The partner company is a healthcare organization that provides participant success services. It offers a supportive, mission-driven culture with a focus on quality and empathy.
Serve as a liaison between OHSU providers and patients, scheduling clinic visits and ancillary procedures while managing referrals and authorizations.
Handle high-volume incoming calls, faxes, and mail, ensuring prompt and professional communication with patients and referring providers.
Verify patient insurance eligibility, process prior authorizations, and follow up on denied claims to ensure smooth care coordination.
OHSU is Oregon's only public academic health center, providing patient care, research, and education. As Portland's largest employer, it fosters a multicultural and anti-racist workplace.
Lead end-to-end payer enrollment and revalidation activities for behavioral health providers.
Provide day-to-day guidance, training, and support to enrollment specialists.
Act as primary point of contact with payer enrollment departments and credentialing vendors.
BetterHelp is the world's largest online therapy service, on a mission to make mental health care more accessible. Founded in 2013, we have a network of over 30,000 licensed therapists, and we deeply invest in our team's well-being and professional development.
Educates patients about eligible healthcare services and directly schedules them with the provider team.
Builds trust-based relationships by empathetically addressing patient inquiries and objections.
Makes outbound calls to educate patients on Strive's holistic care model and schedules provider visits.
Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. The company is a passionate team that cares deeply about making an impact, shows up as One Team, and elevates the everyday.
Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Initiate and handle outbound and inbound calls to set appointments and conduct interviews with prospective learners, guiding them through the Discover, Commit, Start Application journey.
Provide daily activity reports, generate leads through referrals, and maintain accurate records in the learner management system while ensuring compliance with accreditation standards.
Review applicant documentation and eLearn assessments to determine suitability for admission, collaborating with other functions to deliver high-quality enrollment support.
Nightingale Education Group is a healthcare education institution focused on higher learning in healthcare professions, using a blended-distance learning platform to transform rural health landscapes. The company has graduated nearly 5,000 nurses and fosters a community built around shared purpose and professional development.