Provide empathetic, solutions-oriented support to families via phone, email, and chat during evenings and weekends.
Guide members to mental health resources (EAP) and critical resources for urgent shelter, food, or crisis situations.
Verify member eligibility, document interactions in the CRM, and meet daily/weekly KPIs including service level and satisfaction scores.
Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.
Provide compassionate crisis intervention and suicide prevention services to LGBTQ+ young people.
Build trust and create a safe space for conversations about sexuality, identity, and emotional distress.
Follow protocols, collaborate with the team, and manage administrative tasks effectively.
They provide crisis intervention and suicide prevention services for LGBTQ+ young people via text, chat, and phone. The organization is mission-driven, values inclusion and well-being, and offers union representation.
Provide crisis, suicide, and homicide intervention counseling over the telephone, including case follow-up.
Document and maintain accurate records of all telephone interventions and review daily call reports.
Supervise volunteers and staff counselors on shifts and deliver crisis intervention training as assigned.
Seven Counties provides mental and behavioral health services in the Louisville Metro area. With over 1,400 employees in 25+ locations, they serve 31,000 people annually and focus on training, mentoring, and competitive benefits.
Support daily community operations and assist users with platform-related questions on TrevorSpace.
Review user-generated content, enforce safety guidelines, and escalate harmful or distressing situations appropriately.
Collaborate with crisis intervention teams and external agencies to protect vulnerable LGBTQ+ youth.
The Trevor Project provides crisis intervention and suicide prevention services to LGBTQ+ young people, creating safe and affirming digital spaces. The organization is mission-driven and committed to diversity, equity, inclusion, and belonging.
Review customer signals, user exchanges, and code to identify policy violations related to radiological and nuclear threats.
Enforce CBRNE workflows and policy guidelines while collaborating with analysts and investigators.
Produce weekly operational reports, handle customer communications, and provide surge review support.
Anthropic develops AI systems that are safe, responsible, and beneficial to humanity. The culture focuses on ethical AI deployment, with a Safeguards team ensuring technologies are used responsibly.
Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people via text, chat, and phone
Adhere to performance measures, protocols, and on-shift guidance while working with a team of crisis counselors
Build trust and create safer spaces for youth exploring sexuality, gender identity, and suicidal ideation
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services. They have been saving lives for over 25 years and cultivate a mission-driven culture centered on heart, integrity, community, belonging, and progress.
Provide high-quality mental health telephone triage using a validated UK triage tool and de-escalation interventions.
Collaborate closely with Police, Ambulance, and crisis teams to ensure seamless handover and support.
Work remotely from home, with no commute, and enjoy flexible shifts supporting people across Aotearoa.
Whakarongorau Aotearoa is a social enterprise and virtual health and social services organisation that connects people with care when they need it. The organization is focused on building a workforce that reflects the communities it serves and values collaboration, reflection, and continuous improvement.
Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
Deliver high-quality instructor-led training to internal teams and external law enforcement customers, including scenario-based sessions.
Develop and maintain role-specific curricula, align training with product releases, and drive continuous improvements through feedback and performance data.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, mission-driven, and collaborative, with a focus on ownership and real change.
Build a strategic bridge between IT teams and customers to improve service and protect OIG technical resources.
Lead pre-discovery, discovery, ROI assessment, and roadmap development for software lifecycles.
Support UAT, training, demos, and post-deployment feedback to drive satisfaction and future iterations.
Tier One Technologies provides IT services and support to direct U.S. Government clients, specializing in the law enforcement and OIG domain. The team culture emphasizes operational credibility, strategic collaboration, and customer advocacy.
Build and lead the Customer Success team, owning support and leading Wildfire Response Specialists during active fire events.
Design 24/7 coverage, on-call rotation, and escalation paths to deliver fast, calm customer help at any hour.
Partner with Engineering, Field Service, and Product to resolve issues and turn customer feedback into product improvements.
Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Manage a global 24/7 Security Operations Center, defining and streamlining processes, workflows, and playbooks.
Lead and mentor a team of security analysts through weekly 1:1s, feedback, and career growth initiatives.
Collaborate with product, support, and security teams to scale operations and operationalize new technologies.
Huntress is a remote-first cybersecurity company founded in 2015 by former NSA cyber operators, providing enterprise-grade security to businesses of all sizes. It secures over 5 million endpoints and 16 million identities worldwide with a 24/7 human-led Security Operations Center.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Lead Axon 911's public safety strategy, strengthen industry partnerships, and mentor the Public Safety team.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions and drive adoption.
Gather customer feedback to influence product enhancements and prioritize AI initiatives for public safety.
Axon is a public safety technology company on a mission to Protect Life, offering devices and cloud software to address safety and justice issues. Axon 911 combines Prepared and Carbyne to create the only platform that unites modern 911 infrastructure with an AI intelligence layer.
Work remotely to help families understand and set up protection options.
Enjoy flexible hours with mentorship and clear expectations.
Grow along a defined path with honest, pressure-free coaching.
Global Elite Empire Consultants helps families understand and set up protection options. The company emphasizes flexible remote work, mentorship, clear expectations, and a supportive coaching culture.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Act as the first responder and security subject matter expert on customer and prospect calls.
Partner with Sales, Solutions, and Deal Desk to handle security requests and accelerate deal cycles.
Build and manage customer-facing security documentation and lead responses to security questionnaires.
Mimica is an AI-powered process intelligence platform that analyzes workflows and generates AI agents to automate tasks, helping enterprises reclaim time. The company has raised $26 million in Series B financing, is backed by Khosla Ventures, and employs a remote-first team distributed across 16+ countries.
Provide advanced remote technical support for integrated security systems, serving as the escalation point for complex issues.
Lead troubleshooting across enterprise, multi-site, and mission-critical environments as a subject matter expert.
Develop and recommend troubleshooting procedures, knowledge articles, and support best practices, while mentoring junior engineers.
Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge technology solutions to leading brands and critical infrastructure. The company is growing rapidly and fosters a culture of Passion, Collaboration, Innovation, and Adaptability.
Handle a growing portfolio of primary first-party cyber claims, supporting end-to-end adjudication with increasing independence.
Complete a structured onboarding program with mentorship, progressing from supervised to independent file handling.
Partner with customers, brokers, and external vendors to respond to cyber incidents and reach optimal claim outcomes.
Converge fuses cyber insurance, security, and technology to deliver clear, confident cyber protection. Their team of top-tier professionals spans underwriting, technology, and claims.