Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Act as the primary contact for 1st and 2nd line technical support via phone and email
Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards
Masabi is driving the fare payment revolution, powering the journeys of millions all over the world. They build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport. They are a network of innovators from all walks of life.
Own end-to-end implementation of Transcend’s web consent product.
Troubleshoot client-side issues including script loading order, CSP conflicts and rendering inconsistencies.
Work with customers to map their data ecosystem, identify data stores requiring integration, and configure deletion, access, and rectification workflows.
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. They're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across tech stacks. They are growing quickly and backed by top-tier investors.
Lead technical discovery to deeply understand customer challenges and formulate a strong solutions hypothesis.
Lead technical onboarding for complex customers, managing integrations across ATS, HRIS, payroll, and compliance platforms.
Serve as the primary technical contact for key accounts and build trust through reliable delivery and proactive communication across teams.
Onboarded is building the AI-powered infrastructure for onboarding and compliance, trusted by companies across staffing, gig work, and franchising to onboard thousands of employees each month. They are backed by top investors and growing fast.
Act as the technical lead for multiple, complex customer engagements.
Consult with the customer to identify technical needs and formulate solution strategy.
Present demonstration of proposed solution to key customer stakeholders.
Hyland's mission is to help its employees, customers, and partners exceed their potential with its industry-leading content services platform. As they’ve grown to a company of nearly 4,000 strong, they have the opportunity to make a significant impact on their communities and support employee initiatives.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Lead technical implementation for Ditto’s App Builder
Help Ditto’s customers solve complex issues with our solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
Be an expert on best practices for developing mobile applications using Ditto at scale
Ditto is redefining how data moves at the edge. They aim to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. They are a globally distributed, fast-growing startup, committed to building a diverse and inclusive team.
Act as the primary technical contact for support tickets and Slack escalations
Debug customer implementations involving tracking scripts, APIs, and data pipelines
Write and optimize SQL queries to investigate data discrepancies
This company is building an advanced attribution and marketing analytics platform that gives brands a unified, accurate view of ad performance, customer journeys, and revenue impact. The product has strong product-market fit and is scaling quickly.
Serve as the primary technical advisor for telematics customers throughout the pre-sales and deployment lifecycle.
Support debugging and root cause analysis of firmware, hardware, and platform issues.
Conduct field testing of new telematics devices and firmware, and new features to validate region functionality.
CalAmp is a connected intelligence company that enables people to track, monitor, and recover their vital assets with real-time visibility and insights. They are a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.
Fix bugs and build internal tools for the team and customer facing teams.
Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.
Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.
Lead design, development, and maintenance of Proof mobile applications and SDK’s for Android and iOS
Proactively drive all phases of mobile app development, from ideation to release to tracking and analyzing the impact of shipped features
Collaborate cross-functionally with designers, developers, QA engineers, and product managers
Proof is the world’s first identity-assured transaction management platform, digitizing trust for critical transactions. They have completed many of the world’s first digital commerce transactions and are still just getting started, with a strong focus on mentorship and a collaborative environment.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.
Own the technical architecture and long-term roadmap for Devices Cloud systems, ensuring they are scalable, secure, and resilient.
Define and drive system-level technical direction across multiple teams, resolving cross-team design conflicts.
Lead AI-native engineering practices for Devices Cloud: architect agentic workflows, codify patterns for AI-assisted spec writing, code generation.
Life360's mission is to keep people close to the ones they love via their mobile app and Tile tracking devices. They empower members to protect the people, pets, and things they care about most with services, including location sharing and safe driver reports, serving approximately 91.6 million monthly active users across more than 180 countries.
Become an expert at using and troubleshooting the LogicGate RiskCloud platform
Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
Collaborate with Customer Success to resolve customer issues to ensure customer happiness, retention, and adoption
LogicGate is a leading AI GRC platform for enterprises, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Recognized as a Leader in the GRC Market, LogicGate continues to solidify its position as a best-in-class platform, comprising of employees who take ownership, make an impact, and deliver their best work.
Responsible for recruiting, hiring and training technical support teams across our worldwide locations.
Coach team members and foster a culture of inclusion and commitment to personal and professional growth.
Take responsibility for providing time critical updates via our status page and support portal for critical incidents, maintenance windows or product releases.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They offer cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services to over 5,500 federal, state, and local government agencies.
Enable the success of NetDocuments’ partner ecosystem by resolving complex technical challenges.
Troubleshoot issues, make recommendations for architecture best practices, and ensure successful deployment.
Navigate ambiguous situations, stay composed under pressure, and proactively drive cases toward resolution.
NetDocuments is a cloud-based content management platform for legal professionals. They foster an inclusive environment promoting creative ideas and innovation plus career growth with supportive peers and leadership.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.