Talk to patients and therapists to uncover blockers and opportunities to improve the experience.
Use Pareto/MVP thinking to prioritize what to build, test, or skip, turning messy inputs into clear actions.
Adapt and improve continuously by using feedback from users and local teams to optimize operations, product features, and the patient-therapist matching system.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries. With 3,000+ employees, they maintains a fast, flexible, and hands-on culture, shaping the future and sustaining growth.
Help individuals improve movement and manage pain.
Provide support to members via video consults and asynchronous messaging
Collaborate with Maven’s Care Advocate team to ensure member needs are met
Maven is the world’s largest virtual clinic for women and families, founded in 2014 by CEO Kate Ryder, with a mission to make healthcare work for all. They provide clinical, emotional, and financial support all in one platform, and are recognized as a leader in healthcare, culture, and innovation.
Provide direct patient care within the Ascend model, maintaining a clinical schedule that balances administrative duties.
Support onboarding initiatives and integration of new Therapists.
Provide proactive coaching, conduct bi-annual performance evaluations, and assist with professional development opportunities.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They partner with health centers to build fully integrated, sustainable behavioral health programs, bringing deep clinical expertise, operational support, and long-term stability.
Conduct research and structured reviews of documentation, data, and guidance to measure and evaluate program performance.
Perform detailed qualitative analyses, breaking down complex information to identify insights, solve problems, and develop clear, actionable, and well-supported recommendations.
Apply critical, analytical, and creative thinking to assist in defining and refining clients’ project and program requirements, objectives, and strategies.
Aptive Resources partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. They have over 300 employees nationwide and specialize in applying technology and human-centered services to optimize mission delivery.
Own the success of your team and flag ongoing improvement opportunities to maintain or improve outcomes.
Provide clinical consultation for therapy leads and therapists on complex cases, safety events, and on an as-needed basis.
Utilize data and metrics to monitor team performance, to provide feedback, and to guide decision-making.
Equip is the leading virtual, evidence-based eating disorder treatment program with a mission to ensure that everyone with an eating disorder can access treatment that works. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.
Develop and analyze workflows for new client launches and existing program optimization.
Ensure business rules reflect customer’s needs and align with system functionality.
Communicate with customers and internal stakeholders.
CareTria helps clients with healthcare and pharmacy benefits. They value your passion and actions, seeking contributors to their team focused on client satisfaction.
Monitor patient equipment usage data to verify compliance milestones.
Initiate timely outreach to troubleshoot issues and provide encouragement.
Maintain detailed compliance logs and prepare monthly reports.
Sleep Doctor is on a mission to help millions get a full night's rest. As the most trusted name in sleep health, they combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. They embody rapid, sustainable growth.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Build strong, consultative relationships with employer clients to become a trusted partner and advisor.
Manage enrollment marketing and campaign planning efforts to generate awareness of our programs.
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value.
Big Health's mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. They've pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations.
Evaluates certification requests by reviewing the group specific requirements.
Triage the call to determine if a Utilization Review Nurse is needed to complete the call.
Cottingham & Butler sells a promise to help their clients through life’s toughest moments. Their culture is guided by the theme of “better every day” constantly pushing themselves to be better than yesterday.
Provide personalized coaching through text messaging using our digital tools.
Support clients dealing with burnout, anxiety, relationship challenges, and other behavioral difficulties.
Guide users by tailoring in-app content and recommending relevant services.
Liven is a self-discovery platform that helps people better understand themselves and transform their lives. They empower coaches to build and grow their private practice without administrative work, connecting them with engaged clients and providing advanced digital tools.
Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information.
Receive, screen, and coordinate telephone calls from healthcare providers.
Luna has redefined physical therapy with award-winning technology and proven clinical models. They operate in 28 states with 25+ nationwide partners, connecting patients and providers through an intuitive, evidence-based & tech-enabled platform. Guided by their values, they believe in a future in which anyone, anywhere can get care and start feeling better.
Own critical components of the provider lifecycle, driving readiness to see members on the platform and scalable growth.
Identify bottlenecks and implement improvements that accelerate time-to-platform and strengthen provider engagement.
Improve systems and workflows through automation and process design, reducing manual work and operational risk.
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. With over 2,000 employers and health plans as clients, Maven provides comprehensive support spanning fertility, maternity, parenting, and menopause. He fosters an award-winning culture.
Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information.
Receive, screen, and coordinate telephone calls from healthcare providers.
Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, they connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care. Guided by their values, they believe in a future in which anyone, anywhere can get care and start feeling better.
Own problem discovery, solution design, and delivery for prescriber onboarding & core experience.
Ensure a high standard of care by optimizing the therapist and client experience.
Lead highly visible and critical initiatives that materially impact the trajectory of the company.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible to everyone. They are the world’s largest online therapy service, with over 30,000 licensed therapists, and they deeply invest in their team’s well-being and professional development.
Handle inbound calls and professionally market the practice to new inquiries.
Register new patients and guide them through the onboarding process.
Maintain accurate patient records within Elation EMR and the Hint app.
I am sorry, but the company description is not available in the job posting. The posting focuses on the responsibilities and requirements of the Medical Virtual Assistant role.
Independently managing operational and analytical tasks from goal setting through to execution and result control
Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal.
Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes
Included Health delivers integrated virtual care and navigation to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Drive Internal Automation & Efficiency: Work directly with teams to surface opportunities and deploy solutions, evaluating AI tools.
Build Reporting & Analytics Infrastructure: Own key metrics, deliver weekly reports, run analyses, and surface risks.
QA New Product Features: Test features, catch issues early, and close the feedback loop with product and engineering.
Ascertain is building AI agents to automate administrative work for care teams, saving hundreds of staff hours weekly. They are backed by Northwell Health and Deerfield Management and aim to restore time, trust, and focus to healthcare professionals.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.