Plan and execute internal operations and non-technical projects from initiation through delivery.
Gather required data from end users to evaluate project objectives, goals, and scope.
Ensure all project targets and requirements are met and completed on schedule and within budget.
Xsolla is a global commerce company providing tools and services for video game developers to fund, distribute, market, and monetize their games. They have helped over 1,500+ game developers worldwide and are headquartered in Los Angeles, California.
Partner with the regional Sales team to ensure product knowledge, positioning, and value articulation are effectively communicated in all customer interactions.
Support go-to-market readiness for new product launches and updates, ensuring local alignment with global product narratives.
Act as a liaison between regional field teams and Product leadership to communicate partner feedback and product improvement opportunities.
Xsolla provides tools and services to help video game developers fund, distribute, market, and monetize their games. They have helped over 1,500 game developers reach more players and grow their businesses around the world.
Perform a wide range of administrative and executive support functions.
Manage complex, multi-timezone calendars and resolve conflicts proactively.
Plan and execute all domestic and international travel end-to-end.
Xsolla is a global commerce company providing tools and services for video game developers to fund, distribute, market, and monetize their games. Headquartered in Los Angeles, California, they operate as the merchant of record and have helped over 1,500+ game developers worldwide.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
Paddle offers digital product companies a completely different approach to their payment infrastructure by serving as a Merchant of Record for their customers. They are backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Work directly with the company’s Head of Product, Ads B2C as part of a new and growing B2C product team.
Obsess over user experience, user motivation and conversion optimization.
Keen understanding of how to deploy game mechanics to influence user behavior.
Xsolla is a global commerce company offering tools and services for video game developers to fund, distribute, market, and monetize their games. Headquartered in Los Angeles, California, they've helped over 1,500 game developers grow their businesses.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Manage multiple incoming streams of support request.
Coordinate with stakeholders to address challenging cases.
Build strong, trusting relationships with customers.
AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
Respond to customer requests and inquiries regarding current and future work. Resolve issues that may arise during the production of customer products.
Analyze reports and data to identify revenue and cost containment opportunities.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Assist customers with navigating the Nutrafol website.
Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Own integration delivery for customers from post-sale through go-live.
Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization.
Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate law firm operations. They are backed by top investors with engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Respond to live chats and emails within SLA windows and own cases through to resolution.
Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows.
Identify and escalate fraud, safety, and VIP situations using established playbooks.
Loot Labs aims to make collecting fun. Through Boxed.gg, they are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to fans' doorsteps. They are a remote-first company valued for high autonomy and trust.
Basic troubleshooting skills with streaming services.
Strong problem-diagnosis and problem-solving skills.
Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team supporting customers of a global giant in the streaming media and entertainment industry. They offer opportunities to build a fulfilling career and grow with them in the future.
Provide exemplary support to merchant partners, including marketing best practices and accounting workflows.
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with the majority of their roles being remote and employees having the flexibility to work almost anywhere within the country of employment.
Own the end-to-end production of the Marvel SNAP Shop team, including mobile, steam and web storefronts, from feature development through live operations
Partner with product, engineering, and design teams to define requirements, prioritize the backlog, and deliver improvements on schedule
Oversee and make critical decisions on issues, ensuring fast resolution with minimal player impact
Second Dinner is an award-winning independent game development studio full of game-makers focused on creating fun game experiences. They are a remote-first studio headquartered in Irvine, California. They believe a diverse team with varied perspectives makes them a better company.
Understand the operational construct of integration partners to help them navigate how Anchorage Digital serves their operational needs.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of partners.
Act as the point of contact for partners, resolving high-priority escalations and managing cross-organizational dependencies.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They are a diverse team of more than 600 members, united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.