Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.
Lead a team dedicated to managing client programs, reporting to an Account Director.
Liaise with team members, clients, and the Account Director for issue escalation and strategic coordination.
Ensure the team aligns with brand objectives and exceeds expectations.
Awin is a global affiliate marketing network. They foster a dynamic, social and inclusive culture, welcoming diverse backgrounds, identities, and experiences.
Coach Team Leads effectively to support and grow their teams.
Lift service standards across the Accounts department with a strong customer service background.
Drive process improvements and deliver growth in line with business goals and KPIs.
Zensurance is redefining commercial insurance for Canadian businesses through a digital-first experience. As a leading InsurTech, they help businesses thrive with tailored insurance solutions, combining technology and industry expertise and value ownership, collaboration, and innovation.
Provide hands-on coaching and feedback to increase the capabilities and performance of your team.
Coach, develop and motivate your team to meet and exceed sales and productivity targets
A Place for Mom is the leading platform guiding families through every stage of the aging journey. Their teams have helped millions of families find care that fits their needs with free, personalized support while connecting caregivers and their loved ones to vetted providers.
Onboard, train, and motivate a team of business development professionals.
Meet and exceed client expectations, fostering sustainable success in sales initiatives.
Lead revenue expansion initiatives by cultivating and nurturing key client relationships.
The Sales Factory is a fast-growth B2B prospecting company aiming to be the gold standard for outbound sales prospecting. They help organizations close more deals through pipeline contribution using cutting-edge technology and trained Business Development Representatives.
Ensure client teams meet or exceed client service level agreements (SLAs) and to grow accounts.
Provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern.
Partner with the Managing Director to develop strategies and foster relationships to drive growth within assigned accounts.
Williams Lea by RRD provides global business support services with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing and communications services, helping clients operate efficiently.
Own client outcomes end-to-end across US and Australia.
Set direction, guide teams, and work proactively with clients.
Ensure delivery quality, retention, and long-term client success.
Trialfacts connects patients to clinical trials, providing clients with results, transparency, and confidence. They are a global team with a leadership team that shapes client service, internal collaboration, and sustainable growth.
Develop strategic account plans to enhance customer relationships and achieve sales targets.
Recruit, onboard, coach, and lead a high-performing team of Regional Account Managers.
Serve as the point of escalation for field contracting and pricing issues.
Moderna is dedicated to building the leading mRNA technology platform and infrastructure to reimagine medicine creation and delivery. They have been recognized as a Science Magazine Top Biopharma Employer and a Great Place to Work in the U.S.; they foster a culture of belonging and care deeply for their patients, employees, and the environment.