Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Handle customer inquiries via web chat with prompt and professional responses.
Maintain comprehensive product knowledge to provide accurate recommendations.
Document interactions and collaborate with team members to improve service quality.
Abhihaara is a company focused on customer service excellence through digital channels. They emphasize a culture of diversity, inclusion, and respect, with opportunities for professional growth and continuous learning.
Edit and review machine-translated customer service content for accuracy and consistency.
Evaluate MT output quality and apply severity ratings following project guidelines.
Produce high-quality human translations as reference data for model training.
Welo Data specializes in AI services and data solutions. They operate with a freelance workforce and focus on improving AI-driven content through human expertise.
Provide real-time phone and chat support to field technicians for work order changes and scheduling.
Monitor technician routes and capacity to optimize workforce and ensure timely service delivery.
Coordinate service locates, outages, and communicate between field teams and internal departments.
Jobgether is a company that uses an AI-powered matching process to connect candidates with jobs. The company is hiring on behalf of a partner, offering a remote opportunity with benefits and career development in a collaborative environment.
Track U.S. regulatory change and turn it into intelligence for customers and teams.
Own the webinar & thought leadership program end to end, presenting live to producer audiences.
Field customer and prospect questions on EPR obligations, fees, and compliance with empathy and clarity.
rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies, helping brands measure plastic footprint, recover waste, and streamline compliance across 45+ packaging regulations. Founded in 2017, they have recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintain 12 active impact projects worldwide.
Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Lead customer implementations of iQueue products, managing end-to-end onboarding and configuration.
Partner with cross-functional teams and hospital stakeholders to optimize patient throughput.
Design and execute test scenarios to validate system functionality before go-live.
LeanTaaS creates software solutions combining lean principles, predictive analytics, and machine learning to transform hospital operations. With over 190 health systems and 1,200 hospitals using its products, the company has raised more than $300 million from top-tier investors and is named among the top 100 AI companies.
Provide technical support and troubleshooting for brokerage customers using the Back Office product via email, phone, and chat.
Monitor and manage your own case workload and backlog, prioritizing and triaging as needed.
Work with peers to troubleshoot and resolve issues and share product knowledge.
Lone Wolf Technologies simplifies real estate transactions by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. They are committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.