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As a customer service representative, responsibilities include providing exceptional customer service to patients by taking inbound calls and assisting with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments. One must manage large amounts of inbound calls in a timely manner using several screens and programs during patient/customer interactions. Also, one must be empathetic to the patient and their needs.
As a Residential Support Representative, you are a crucial part of the Allegion team. You will drive consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service and accurately addressing all customer inquiries in a professional and courteous manner.
The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries and performs basic administrative, clerical, operational, customer support, and computational tasks. They address customer needs, resolve issues, educate members, record details of interactions, and escalate unresolved grievances. Decisions are limited to defined parameters, working under close supervision and established guidelines.
Deliver exceptional customer support by addressing incoming inquiries promptly and professionally. Assist clients with policy-related questions, providing accurate and clear information. Process payments, modifications, and escalate complaints across a number of communication channels. Respond in a timely manner to all customer inquiries.
As a Patient Advocate, you will work in a high-volume call center environment making outbound calls and answering inbound calls. You will ask non-clinical screening questions to determine if the Readmissions program could be beneficial to at home recovery or if other services are needed. For patients further along in the program, you will contact patients to ensure successful recovering at home.
In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor. They will perform troubleshooting, decision-making support, and ensure quick and accurate resolutions for members and prospective members regarding their financial well-being.
You’ll be the first line of assistance for Kin customers, handling questions regarding policies, payments, cancellations and other topics, mainly over the phone but via chat and email too. You'll need to hold an active Property & Casualty or Personal Lines insurance License. The business is constantly growing and they hope you will be part of their growth in 2026 and beyond!
This role is responsible for delivering an exceptional customer experience by responding to calls, email and/or chat related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions. The company is seeking attentive, empathetic, goal-oriented individuals. The role is work from home.