Serve as the first point of contact for internal and external inquiries, providing product information and problem resolution.
Cross-train across a broad range of functions while delivering exceptional service in a dynamic, fast-paced environment.
Utilize advanced Excel skills and strong analytical abilities to support data-driven decision-making and team success.
Penguin Random House is the world's largest general trade book publisher, a division of Bertelsmann AG. They are a large company with a focus on diversity and inclusion.
Make high-volume outbound calls to members to verify and gather information from health plan referrals.
Accurately document member interactions and update records in the system before case assignment.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
We are a client services team focused on member outreach for health plans. Our team is detail-oriented and process-driven, with a commitment to accuracy and professionalism.
Work end-to-end resolution of user issues, treating every technical glitch as an opportunity to deepen audience loyalty.
Proactively identify trends in app performance and user sentiment to improve the digital product experience.
Maintain a high standard of service, ensuring bugs are structurally addressed and documentation is kept up to date.
NPR is a mission-driven multimedia organization that produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations nationwide. With a focus on collaboration, diversity, and inclusion, NPR employs a large workforce dedicated to innovation across journalism, digital media, and technology.
Manage daily workflow functions for Periscope requests and assessments
Serve as the primary point of contact for health plans and therapists
Maintain strict patient confidentiality in compliance with HIPAA
Founded in 1997, The Periscope Group is a privately held consulting company providing accurate, timely, and objective reports that help medical management teams serve vulnerable populations. Our services now reach all demographics and lines of business across 46 states.
Deliver clear and accurate financial aid information to students and families, building rapport and offering effective solutions.
Manage a student caseload, ensuring proper packaging, timely disbursement, and resolution of financial aid issues.
Work collaboratively with campus teams, handle escalated requests, and support newer advisors with training and mentoring.
West Coast University educates students seeking careers in healthcare, guiding them from student to caregiver. The university employs a large team of associates with a student-centric, collaborative culture.
Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with accurate documentation.
Triage medical information inquiries to the appropriate department and provide on-label responses using standard content.
Alphanumeric provides customer engagement and commercial support services for major companies, including one of the largest pharmaceutical firms globally. They offer a permanent, full-time remote position with training and benefits, fostering a culture of growth and personalized service.
Handle customer inquiries via web chat with prompt and professional responses.
Maintain comprehensive product knowledge to provide accurate recommendations.
Document interactions and collaborate with team members to improve service quality.
Abhihaara is a company focused on customer service excellence through digital channels. They emphasize a culture of diversity, inclusion, and respect, with opportunities for professional growth and continuous learning.
Work from home with a flexible schedule to balance personal and professional life.
Join a supportive community that values work-life harmony.
Access mentorship from experienced leaders to help you grow and excel.
Global Elite Empire Consultants is a third-party recruiter connecting talent with opportunities. They offer a supportive environment focused on flexibility and mentorship.
Provide real-time phone and chat support to field technicians for work order changes and scheduling.
Monitor technician routes and capacity to optimize workforce and ensure timely service delivery.
Coordinate service locates, outages, and communicate between field teams and internal departments.
Jobgether is a company that uses an AI-powered matching process to connect candidates with jobs. The company is hiring on behalf of a partner, offering a remote opportunity with benefits and career development in a collaborative environment.
Conduct outbound calls to patients regarding delinquent accounts, explaining balances and soliciting payment.
Document conversations and payment activity with accuracy and professionalism.
Handle challenging callers with patience and empathy while protecting confidential information.
Jobgether is a recruitment platform that uses AI-powered matching to connect candidates with job opportunities. This position is listed on behalf of a partner company, which manages applications and next steps.