Remote Customer service Jobs · E-commerce

You will be responsible for screening new seller applications against and criteria matrix, communicating with prospective sellers about application inquiries, conducting outbound phone calls to convert qualified sellers, and providing feedback to improve the seller onboarding process.

The Customer Service Retention Agent plays a key role in ensuring customer satisfaction and loyalty by handling post-purchase support interactions and proactively addressing concerns. This role focuses on calls, chat, and email support, serving as a trusted advisor to customers on their hair regrowth journey.

Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.

Drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. Manage C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.