The Contact Center Representative supports Shriners Children’s national 800 number and locations. They answer inbound domestic and international patient referral and general inquiry calls 24/7. Responsibilities include receiving patient referral requests, documenting patient information in Salesforce, determining the best location for patients, and routing general questions to appropriate departments.
Job listings
4w PTO
The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.
$41,600–$49,920
USD/year
US
2000w PTO
Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manage a case load across a variety of clients and surgical categories. Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues.