Remote Customer service Jobs · Medical Terminology

• Schedule, confirm, cancel, and reschedule radiology appointments across multiple imaging modalities like MRI and CT in a high-volume contact center.
• Handle complex patient interactions with independent reasoning, prioritizing and solving problems within defined workflows and escalation guidelines.
• Accurately document all patient interactions in designated systems while complying with HIPAA and organizational policies at all times.

Carenet Health provides healthcare support and patient engagement services, connecting patients with medical resources and scheduling. The company fosters a collaborative and innovative culture, empowering employees through trust, opportunity, and accountability in a market-leading environment.

• Provide front-line customer service, including scheduling appointments and verifying insurance benefits using electronic telephone and EHR systems
• Obtain, evaluate, and accurately record patient information in the Electronic Health Record (EHR) system
• Conduct patient outreach via text, email, mail, or phone using LSCC’s navigation center call platform

They strive for exceptional, equitable patient care that leads to healthier communities. It appears to be a friendly and fun environment to work in.

• Resolving regulatory and commercial accounts.
• Facilitating the analysis and research of EOB’s to problem solve outstanding accounts.
• Analyze credit balances and issues refunds as necessary.

CommonSpirit Health is a healthcare organization with over 700 care sites across the U.S., offering services from clinics and hospitals to home-based and virtual care. They are committed to building healthy communities and advocating for those who are poor and vulnerable.

• Assist patients with all aspects of the surgical process and pre-operative preparations.
• Educate and counsel patients regarding their surgical options, including premium product offerings.
• Schedule surgery, make all surgical appointments, and act as a liaison between the office, surgical facility, patient, and the referring physician.

American Vision Partners (AVP) partners with respected ophthalmology practices, integrating best-in-class management systems, operational infrastructure, and advanced technology to provide high-quality patient care. They operate over 100 eye care centers in multiple states and are focused on building the nation’s largest and most comprehensive eye care practices.