Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter and verify their validity, ensuring compliance. Prepare and dispense prescription refills accurately and efficiently, following protocols. Demonstrate exceptional customer service and collaborate with teams to optimize workflow and enhance patient care outcomes.

Answer and conduct business on the telephone while maintaining excellent Customer Service, including answering release of information related telephone calls and inquiries accurately and timely; review, research, resolve, and respond to inquiries via telephone, email, or written correspondence; and document all calls, inquiries, and resolutions in detail within software systems.

Be the friendly voice supporting customers via inbound calls, handling sensitive information with care, answering questions about programs, and provide clarity and next steps to those in need, while documenting every case. Delight callers with patience and empathy, turning complex issues into simple solutions.

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

Provide day-to-day customer service support and contribute to business growth by managing customers, while also providing comprehensive sales support for internal and external sales teams through customer interactions, product information, order management, and ongoing training.

The Trade Client Services Coordinator (TCSC) is a highly motivated professional with at least 3 years of successful operational experience in specialty pharmacy. The TCSC will have primary responsibilities for the management of manufacturer, payor and strategic partners requiring enhanced operational support. The position is responsible for the co-development of long-term account strategy and supporting the Specialty Trade Account Executive for their assigned clients.

Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally. Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery. Proactively identify and resolve service issues to maintain strong customer relationships.

As a Bilingual Spanish Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist customers and their employees with FMLA administration. Handle high volume of calls, provide follow-up, and maintain documentation within the database. The role requires strong customer service and attention to detail.

Seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you manage a high call volume.

The Customer Service Account Coordinator provides distinctive customer service, supports the outside sales force, and collaborates with internal teams. Responsibilities include handling inbound calls/emails, providing inventory availability, entering customer orders, and preparing production requests. The position requires remote work and periodic in-person training in O’Fallon, Missouri.