Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings.
Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products.
Analyze and present results and data to clients during Strategy Consult meetings.
Rater8 is the healthcare industry’s leader in reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties.
Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Handle Revenue Cycle department interactions via phone, email, voicemail, faxes, and patient portal.
Communicate with offices and patients to ensure current information.
Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers.
LifeStance Health strives to help individuals, families, and communities with their mental health needs. They are the fastest growing mental health practice group in the country.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Nearmap is a global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers make meaningful changes in the world. Nearmap has patented camera systems, AI, geospatial tools, and advanced SaaS platforms to shape the livable world.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Provide reporting of claims on behalf of brokerage clients
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Act as claims liaison, including consultative discussions and research regarding coverages
Signers National is a leading insurance platform that provides brokerage and underwriting services to organizations of all sizes. They started in 2008 and have expanded to include commercial real estate and transportation and strive to positively affect people's lives with their amazing culture.
Provide reporting of claims on behalf of brokerage clients
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Prepare customer claim summaries
Lamb Insurance Services is a commercial insurance broker dedicated to non-profits and social services organizations nationwide. We are a socially conscious organization with an amazing culture of relentless grit and continuous improvement.
Serve as a strategic partner for dealerships, ensuring the successful adoption and long-term growth of the Mobile Service program.
Provide hands-on launch support, ongoing training, and real-time troubleshooting.
Work closely with the field team and the MSX BDC to ensure an excellent experience for both the dealer and the end customer.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. They design and deliver tailored, sustainable, and innovative solutions and services that help their clients optimize their operations and captivate their customers.
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.