Respond to incoming calls, texts, and emails to answer questions and resolve issues for a streaming service.
Build rapport and use problem-solving skills to support customers in a timely, high-volume environment.
Utilize excellent Hebrew and English communication skills to assist a diverse customer base.
Sutherland helps customers globally achieve greater agility and transform automated customer experiences, partnering with known brands across multiple industries. The company is certified as a Great Place to Work, fostering a people-first environment focused on growth and support.
Understand the components, guidelines, and calculations of the PASE program to analyze and process Dealer RIM Purchase Loyalty adjustments, approving or denying them based on investigation.
Access pertinent GM information via computer or personnel to document client situations, performing cursory investigations to identify and resolve questions while directing more complex inquiries to proper areas and following up.
Recognize and record suspicious PASE activity, working with the RIM Help Desk on compliance, and demonstrating empathy, professionalism, and strong communication when interfacing with dealers.
MSX International is a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally, specializing in transforming businesses and managing operations in Sales Performance, Repair Optimization, Parts Sales, and Consumer Engagement. With over 30 years of experience and global teams, they design and deliver tailored, sustainable, and innovative solutions and services to help clients optimize operations and captivate customers.
Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.
Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.
Resolve customer inquiries efficiently using multiple systems by clarifying concerns, determining root causes, and explaining optimal solutions.
Address customer complaints effectively by offering suitable solutions and alternatives to ensure swift resolution and satisfaction.
Assist customers with order status and shipping information promptly while accurately documenting requests and updating customer records.
Golden Pet Brands is a pet nutrition company focused on creating a world where pets live longer, healthier lives from their first meal. The company emphasizes employee well-being with comprehensive benefits and has donated over $9 million to charitable causes.
Handle inbound patient requests via phone, text, and email by reviewing order details to provide accurate information.
Partner with internal and external operational teams to ensure prescriptions are processed and delivered successfully.
Assist patients in navigating their portal and explaining insurance coverage to help them receive medication promptly.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. It has offices in the USA, Ukraine, Mexico, and the Philippines and focuses on leveraging empowered teams, innovative solutions, and technologies to deliver best-in-class services to partners.
Manage a high-volume portfolio exceeding $2M and up to 3,000 delinquent commercial accounts across various business verticals.
Perform daily collection activities, making 30+ customer contacts, maintaining detailed records, and coordinating with sales and other departments to resolve issues.
Analyze and resolve payment problems, respond to inquiries, and meet established collection performance standards to improve order-to-cash processes.
Quadient supports businesses of all sizes in their digital transformation and growth by providing reliable, secure, and sustainable automation processes. It is a people-first community defined by values of Empowerment, Passion, Inspiration, and Community, driving success through diverse teams and connections.
Provide care and solve problems for users through calls, chats, and email to help achieve their business goals.
Analyze user behavior and work with product teams to improve the customer support experience and user satisfaction.
Develop positive customer relations and proactively guide users through their journey with the Wix platform.
Wix is a web development platform enabling users to create and manage online presences. It has a global team supporting over 278 million users in a collaborative and dynamic environment.
Support customers via voice and chat using Amazon Connect with empathy and clear communication.
Resolve customer issues using AWS tools and documented call flows in a fast-paced call center environment.
Communicate professionally, adapt to changing environments, and follow structured workflows accurately.
Encoura empowers students and institutions to create meaningful connections for informed decisions and student success, offering enrollment, research, marketing, and student success solutions for higher education. The company provides the Encourage program, used by millions for college and career planning, reflecting a mission-driven culture.
Respond to client inquiries and provide timely, professional support.
Coordinate and manage service-related requests using established processes and maintain organized records.
Collaborate with team members to ensure a seamless support experience and communicate updates clearly.
The company operates in a service-focused environment, offering remote customer support coordination. It has a supportive and collaborative team culture, providing structured onboarding and opportunities for advancement.
Respond to customer inquiries via phone, email, and live chat, resolving concerns with empathy and providing accurate information on products, promotions, and orders.
Document all customer interactions thoroughly in the CRM, escalate priority issues, and use support tools to ensure customer satisfaction and meet quality KPIs.
Work a flexible schedule including evenings and weekends, continuously learn new procedures, and identify opportunities to improve the overall customer experience.
Minted is a design marketplace that crowdsources creative content from independent artists worldwide and sells the best designs as art, home decor, and stationery. The company is headquartered in San Francisco, employs over 350 full-time staff, fosters a culture obsessed with great design and art, and leverages technology to empower artists and bring fresh, trend-forward products to a global audience.