Remote Customer service Jobs • Problem Solving

Brightspeed is seeking a driven, creative, experienced, and energetic leader to support their life and safety customers by acting as the primary point of contact for all customer technical, operational, and escalated issues. The Operations Service Manager will also analyze customer/network outage trends to identify actionable steps to improve service performance.

Serve as the first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone with individuals in a prompt, courteous, and professional manner. The Account Advisor will resolves benefit and claims inquiries received via the telephone, in person, or other acceptable receipt method from our members or providers in the call center. Promotes and maintains a positive company image through direct contact with customers.

As the ideal candidate, you'll have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. The ability to raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking.

Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You will manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience.

Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window. Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details. Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships.

Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services. You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

The Inventory Acquisition Coordinator (IAC) supports the dealer inventory acquisition process for our clients through evaluating vehicle options, facilitating competitive negotiations, and making recommendations based on inventory and pricing in an assigned region. The IAC collaborates with multiple internal departments to ensure a timely, competitive, and seamless experience for the client.

As a Call Center Representative in Experian Automotive's Client Services team, you will support Automotive customers by responding to requests for information, products, and services. Address client requests and service needs, involving internal departments to ensure requirements are met and provide the highest level of service. Responsibilities include managing inbound/outbound calls and emails, resolving technical problems, documenting solutions, and identifying upselling opportunities.