This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. This role will help manage and provide support for its search-as-a-service platform and scale it to serve thousands of customers across the world. This is a contract opportunity, and the successful candidate will be required to participate in on-call shifts as part of the role.
Help users solve technical challenges and use Mixpanel to make impactful product decisions. You will support customers by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.
ThreatConnect is the most comprehensive threat intelligence platform on the market today. We're looking for a talented and experienced Customer Success Engineer CSE who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to the Director of Customer Success Engineering. CSEs are the driving force that empowers customers to become powerful players in the threat intelligence space.
As a Senior Customer Engineer, you’ll be part of a small and passionate team devoted to solving complex, challenging issues and the first person customers go to with requests. You'll regularly troubleshoot/triage product/platform issues to ensure high value delivery, be hands-on with Python, and deepen your working knowledge of Kubernetes. You'll work across multiple cloud environments and continuously learn as a CE at Instabase.
In this role, you will be responsible for acting as a liaison between Regulatory Support teams to advocate our clients’ needs, managing client account activation implementations to meet deadlines, and gathering client feedback to improve processes. Our ideal candidate thrives in a fast-paced environment focused on providing an exceptional support experience. If you are genuinely excited to help clients, problem-solving comes naturally to you, and you strive to exceed client support expectations, let’s connect!
As a Senior Customer Success Engineer, you will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. As part of Rasa’s customer success engineering team, you will collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. You will provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.