We are looking for a Player Outreach Manager to join our DECA team and take care of and foster relationships with our highly engaged players. Helping to improve retention and engagement while providing essential feedback to our game teams.

The Customer Success Operations Manager I executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues with some leadership oversight. In addition, they are accountable for partnering with the internal team to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our valued customers. Serve as the first point of contact for our members and healthcare providers, assisting with inquiries and providing information about member eligibility and benefits. Resolve any emerging problems that members and providers face with accuracy and efficiency.

In this role, you will play a crucial part in ensuring the growth and success of our merchants. Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants and work with the technical support and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

The Revenue Cycle Support Representative will support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process, requiring knowledge of billing, collections, and technical denials. They will foster relationships with clients and proactively identify opportunities for improved reimbursement.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls and providing accurate information.

Responsible for developing client, broker, and vendor relationships and managing plan operations. Expected to support clients within the Major client segment with employers and group purchasers generally 2,000-10,000 employees. Charged with retaining their assigned book of business and identifying opportunities for growth.

You will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Answer inbound calls and assist customers with specific requests/inquiries. Capture information and enter data into a computer in a timely manner.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.

You will be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success, providing strategic guidance during the onboarding phase on operational and product-related issues, and championing new products and capabilities to facilitate the expansion of each client’s business with Deel.