Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Provide technical support across BMS, HVAC controls, networking, and connected devices.
Troubleshoot BACnet integration issues and diagnose IP networking connectivity problems.
Manage customer support cases, support pre-sales, and communicate technical solutions clearly.
They are a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products integrate smart sensors and cloud analytics to help commercial buildings optimize HVAC operations and reduce energy consumption.
Configure and tailor customer accounts based on documentation and direction from the Implementation Specialist.
Maintain clean and organized customer records in HubSpot with high standards of data hygiene.
Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
Roofr provides a platform for roofing contractors to manage their business. They operate remotely with a focus on customer onboarding and implementation.