Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Administer and improve the GTM stack including CRM, workflows, automations, and data hygiene.
Design and enforce granular access controls and security at the data layer.
Build automation that enforces deal-stage gates, handoffs, and territory logic.
UpGuard builds a Cyber Risk Posture Management (CRPM) platform that integrates security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a global company with offices in Sydney and Hobart, and have been recognized as a Great Place to Work with 99% employee satisfaction.
Own Salesforce architecture and process design across the GTM funnel, acting as the systems SME.
Partner with Marketing, Sales, Customer Success, and Revenue Operations to align processes and systems.
Contribute to the full development lifecycle, from solution design through rollout, including AI-driven builds.
Apollo is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, it is one of the fastest growing SaaS companies, raising approximately $250 million and valued at $1.6 billion.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.
Administer and support core business systems like NetSuite, UKG, Adaptive Insights, ensuring smooth day-to-day operations.
Own access protocols for financial and HR data, managing user provisioning, roles, and permissions.
Triage and resolve help desk tickets, partnering with stakeholders to improve system configurations and processes.
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.
Manage portfolio oversight, resource allocation, and prioritization of investment activities to support enterprise-wide change.
Design program controls for swift mobilization, delivery, and value realization, while providing operational leadership for programs.
Engage with business units to drive transformation and maintain executive-level scorecards and metrics for portfolio transparency.
CommonSpirit Health is a nonprofit Catholic healthcare organization that delivers integrated health services, including virtual care and home-based services, across 24 states. With over 157,000 employees, 45,000 nurses, and 25,000 physicians, the organization emphasizes innovation, faith, and community health.
Travel to customer locations to maintain and install dispensing equipment, including electrical, pneumatic, and plumbing components.
Assist customers in equipment use and maintenance, and work closely with sales to ensure satisfaction and resolve issues.
Maintain inventory of equipment and parts, and prepare weekly reports for management review of service activities.
Sika is a global innovation and sustainability leader in specialty chemicals for construction and industry, with over 100 years of experience. The company employs approximately 33,000 people worldwide and fosters a culture of entrepreneurship and safety.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Guide newly acquired companies through systems and process changes, configuring tools like Salesforce, HubSpot, and NetSuite.
Drive adoption of new processes through hands-on support, training, and change management with business stakeholders.
Leverage AI tools to diagnose issues, speed up configuration, and build enablement materials for faster onboarding.
Cordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators with a passion for software and building businesses, partnering with founders to scale their companies.
Lead complex Windows platform migrations and application modernization initiatives, ensuring smooth transitions and minimal disruption.
Provision, configure, and maintain Windows Server environments, including IIS, SQL Server, and .NET application deployments.
Collaborate with cross-functional teams to execute migrations, testing, cutovers, and production stabilization activities.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against role requirements. The company is a recruitment platform that shares candidate shortlists with hiring companies, who manage the final decision and next steps.