You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers.
We are seeking a highly motivated EMR Implementation Specialist to support the integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and ongoing system improvement. This position will ensure that customers can order our products through their existing EMR workflows, driving business growth and brand loyalty.
Provides timely completion of service requests for computer system file definition, ensures all associated definitions are complete and documents all tasks according to established procedures. The Analyst works with department managers and/or directors in establishing new programs utilizing the laboratory’s information systems; installs, tests, and implements enhancements and/or upgrades to relevant information systems as required. Provides troubleshooting support, researching, analyzing and resolving situations in a timely fashion.
Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements.
The Epic Hospital Billing Analyst Specialist formulates and defines systems' scope and objectives based on both user needs, and a good understanding of applicable business systems and industry requirements. The role provides technical guidance on complex projects and recommend technology to solve complex business problems. The specialist will revise system logic or configuration, and serve as team leader for projects, also mentoring less experienced Business Application Analysts.
Provide front line phone support for Customers, Field Engineers, and Sales Professionals to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.
We're seeking a Desktop Engineer for the 3rd shift (12 am EST to 8 am EST) with experience troubleshooting computer issues and supporting customers via phone, email, and remote access tools. The role involves providing level 1 & 2 support, troubleshooting hardware and software for desktops and laptops, and conducting remote problem solving.