Remote Information technology Jobs • Troubleshooting

Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards.

The Service Desk Analyst will function as first-level support for our client’s end users, networks, and server issues troubleshooting software, hardware, and operating system issues while creating detailed documentation of issues and taking incoming phone calls and emails from clients who are experiencing issues.

The Level 2/3 Engineer role is a generalized support role. The role is a mixture of dealing with support request tickets via Freshdesk and N-Central RMM, escalated tickets from L1 team members or delegated by the service desk manager. The L2/L3 Support Engineer undertakes diagnosis and troubleshooting for intermediate to complex level issues, and actions basic customer and team member requests.

Data Center Operations Team manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements.

Seeking an IBP Lead Consultant with a minimum of 10 years of experience in SAP IBP. The role involves demand and supply planning, integration with CPI, Master data management, Planning Area configuration, and issue resolution for end customers. Configuration, support, and testing activities are also key responsibilities, including workflow configuration.

Provides primary support to customers encountering problems using CDK’s products and solutions. Responds to customer product inquiries and facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

As an Associate Help Desk Support Specialist, be the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. Support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations. This is a great role for someone eager to learn and deliver excellent service in a fast-paced environment.

The ideal candidate will possess several years of experience with VMWare cloud design, implementation, and migration of customer workloads, thriving in a dynamic environment and innovating solutions to technical challenges. Responsibilities include VMware solution design, implementation, expert consultancy, and business challenge interpretation. You will conduct assessments of customer current-state environments and delivering findings and recommendations for the best-fit migration solution.

Expert in one or more highly specialized areas within the healthcare environment. Role in developing clinical/business solutions. Designs and presents solutions and options that improve patient care, enhance patient engagement, improve operational efficiency and improve the organization's financial position. Understands system options and configurations completely and can suggest and lead teams through decisions on the best way to configure and utilize the system.

As part of the Our Brands Technology team, the Application Administrator position supports the core ERP application for Ferguson’s portfolio of operating companies. This position provides domain expertise on the Sage X3 ERP solutions and integrations and evaluating end-to-end business impacts.