Remote Information technology Jobs · Troubleshooting

The 2nd Line Support Engineer will handle more complex technical issues escalated from the 1st Line Support team. This role requires in-depth knowledge of AX 2012 and D365 systems, as well as the ability to analyze and resolve technical and business problems efficiently.

Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software. Advise clients using industry best-practices and recommend opportunities for continuous improvement. Maintain client security standards and confidentiality of information. Clearly document support issues, resolution steps, and newly deployed equipment within RSM’s ticketing system. Effectively communicate with clients via phone, email, and in-person.

This fully remote role requires strong expertise in IBM i/AS400 systems, combined with effective communication skills in French and English. The successful candidate will play a key role in ensuring the stability, performance, and security of our core banking systems. They will manage, monitor, and optimize AS400/IBM i environments. The candidate will also ensure system availability, troubleshoot issues, and provide technical support.

This is an entry-level cloud administration role focused on providing daily operational services while working to grow storage and virtualization infrastructure administration skills and knowledge. This role centers on processes including cloud technology administration and troubleshooting, creating and maintaining process documentation, communication, collaboration, training, and mentoring. Daily team and client interaction will be expected.

We are seeking a Business Systems Analyst to join our Support team, serving as the frontline for troubleshooting, data analysis, and customer support. This role combines technical expertise with customer service, focusing on maintaining data quality and ensuring timely resolution of issues impacting monthly production cycles. You will work closely with cross-functional teams to identify root causes, document findings, and support continuous improvement efforts.

Executes daily enterprise backup, restoration, and replication tasks across a large federal and DoD-aligned IT environment, ensuring data protection, integrity, and recoverability across cloud and on-premises systems while supporting mission-critical continuity operations. Validates job success, performs restores, monitors backup infrastructure health, and troubleshoots operational issues, collaborating with senior engineers, database teams, cloud architects, and cybersecurity personnel.

Ensure technology runs smoothly, systems stay secure, and employees receive exceptional support across both office and remote environments. Configure, deploy, and maintain laptops/workstations (Windows & macOS). Manage mobile devices and applications through MDM tools. Resolve help desk tickets with an emphasis on speed, accuracy, and customer service. Assist in maintaining cybersecurity controls.

The ATM Tech Support Specialist will manage the optimal performance of ATM hardware and software, provide internal and external customer service support to promote customer and end user satisfaction. The role involves performing daily reviews of ATM hardware and software management platform, identifying maintenance needs, and triaging hardware and software issues.

This opening supports NISC’s Mapping & Staking software products focused on NISC’s GIS solutions, empowering field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Support specialists work closely with members and software engineers to troubleshoot, research, and resolve issues within the software product.

The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager and is a key stakeholder in incident response, troubleshooting, network planning and procedures development. This position requires system network and design expertise, for conducting high level systems analysis, planning, and coordinating installations and deployments.