Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations.
Partner with Implementation Managers to translate customer requirements into clear technical solutions.
Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options.
Verifiable provides a credentialing and network monitoring platform, delivering AI, API, and Software solutions to help healthcare organizations optimize operations. They are a fast-moving, early-stage team of almost 150 employees that values impact and ownership.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Own and improve endpoint management for secure provisioning and compliance.
Implement endpoint security controls, reducing risk and ensuring audit readiness.
Function as escalation for complex endpoint incidents, driving root cause analysis.
Relativity is a company that addresses big data challenges in the legal tech industry. It values its employees and strives to provide a great opportunity for growth.
Continuously monitor infrastructure, cloud platforms, identity systems, networking, and security tooling using centralized monitoring and alerting solutions.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, managed by a single team. They serve over 31,300 families across 90+ cities in the U.S. and are ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments.
Gather user requirements, and install and set up equipment (e.g., servers, workstations, printers).
Ensure the solution meets specifications and functions per customer specific operational workflow.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Shiji has cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement solutions for over 91,000 hotels worldwide, including the largest chains.