Front line phone support for Customers, Field Engineers, and Sales Professionals ensuring customer satisfaction by understanding their needs and environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database, make recommendations to improve team efficiency. Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone and provide onsite support as needed.
The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. This role provides technical training, troubleshoot integration issues, and ensures seamless connectivity in ezCater's food delivery network, while enhancing technical knowledge and allowing for cross-functional collaboration.
Seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications. Success requires calm, methodical troubleshooting of system issues, and a strong understanding of administrative workflows in long-term care and medical facilities.
The Networking Remote Field Service Engineer (L1) provides professional remote technical support to clients by identifying and resolving technical incidents and problems, ensuring all requests, process events and resolution incidents result in zero missed service level agreement conditions.
Provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone and document information into the complaint handling system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories.
We are currently looking for a Systems Administrator I. The System Administrator I provides end user desktop and server support via phone, email, and in person. The System Administrator is responsible for effective provisioning, installation/configuration, troubleshooting, and maintenance of systems hardware and software and related infrastructure.
The Application Analyst II independently manages day-to-day application operations for assigned departments, escalating complex issues. This role provides expertise in the area of application responsibility, working closely with subject matter experts to resolve incidents, fulfill requests, and perform builds that support project requirements. Optimizing the application through development, testing, and implementation of vendor releases and system upgrades is key.
This role provides advanced technical support for users, serving as the primary resolution point for complex IT issues, ensuring secure, reliable, and effective troubleshooting. The technician performs Windows Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT security policies. This position requires strong technical troubleshooting capabilities and excellent communication skills.
In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team, ensuring efficient support operations, technical excellence, and ongoing process improvement, driving application and database monitoring, issue analysis, and resolution of complex technical escalations.
The Senior Business Applications Analyst - Epic Cadence and Prelude formulates and defines systems scope and objectives based on user needs and a good understanding of applicable business systems and industry requirements. They will design, build, and test applications to address complex business requests, troubleshoot and fix complex application issues, as well as guide and mentor less-experienced Business System Analysts.