Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations.
Own complex incidents affecting transportation planning, execution, rates, routing, tendering, and freight settlement.
Define workarounds, coordinate with global teams, and contribute to knowledge capitalization and continuous improvement.
Everience is an international consulting group delivering AI-augmented digital services with a focus on the symbiotic relationship between humans and AI. With 4,000 employees across Europe, Africa, Asia, and America, it offers a demanding, stimulating environment for skill development through its Symbiotic Academy.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Operate, maintain, and enhance enterprise business applications across Windows and RHEL environments, including virtualized and AWS-hosted systems.
Plan and execute system, database, and application upgrades while monitoring IT systems for availability and performance.
Troubleshoot complex application issues, perform root-cause analyses, and support compliance with security and operational standards.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI delivers secure, efficient, and cost-effective managed IT services to public sector and commercial clients worldwide.
Provide remote technical support and occasional onsite assistance for smart building and IoT security system commissioning.
Program, configure, and troubleshoot access control, CCTV, intercom, and networking technologies across client projects.
Collaborate with project managers, contractors, and cross-functional teams to ensure professional, on-time project delivery.
The company specializes in the integration and commissioning of smart building and IoT security technologies, including access control, CCTV, and intrusion systems. It operates as a remote-first team, collaborating with customers, project managers, and security contractors to deliver professional project outcomes.
Support mobile device management and endpoint administration using Microsoft Intune.
Manage Apple iPad enrollment and basic troubleshooting.
Follow established procedures and maintain high-quality technical support.
Our partner is seeking an IT Technical Analyst to support mobile device management and endpoint administration remotely. The team emphasizes quality, accuracy, and process adherence, offering a structured environment with opportunities for skill development.
Lead system integrations and technical implementations that support key operational workflows.
Serve as senior-level resource for diagnosing, troubleshooting, and resolving system-related issues.
Build and maintain custom integrations connecting systems like NetSuite, Shopify, and 3PLs.
Peak Design creates radical, meticulously-engineered gear including backpacks, travel bags, camera gear, and phone accessories. They are a close-knit team that values authenticity, mutual respect, and a passion for design and social impact.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Lead site surveys, system installation, and cutovers for next-generation Voice Communication Switch systems.
Perform independent system testing, maintenance, and troubleshooting of voice and telecom infrastructure.
Coordinate with engineers and provide on-site customer support and training.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator, Peraton employs thousands and fosters a culture of innovation and dedication.
Independently support and troubleshoot end-user hardware, applications, and connectivity issues across multiple locations.
Maintain and support server environments, network equipment, and retail technologies, including PoS systems and IoT devices.
Travel up to 40% to provide on-site support, participate in on-call rotations, and contribute to infrastructure projects.
Green Thumb is a cannabis company that cultivates, manufactures, and retails cannabis products across the U.S. They are a growing organization that values operational excellence and teamwork, with a focus on supporting retail, manufacturing, and distribution locations.