Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Makes clients wildly successful through their onboarding to Softdocs applications
Takes ownership of the technical components of new deployments
Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
20Four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to assist clients in improving business efficiency and enhancing service delivery through task-specific services rendered by qualified contractors.
Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
Provides field support for new product introductions & installations.
Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.
Canon U.S.A., Inc., provides digital imaging solutions to the United States, Latin America, and the Caribbean markets. With approximately $28.5 billion in global revenue, Canon Inc. has ranked in the top-10 for U.S. patents granted for 41 consecutive years, and they are dedicated to social and environmental responsibility.
Provide on-site and remote IT support to Executives and high-profile employees.
Troubleshoot technical issues quickly and professionally to minimize downtime.
Support AI-related tools and applications, ensuring optimal performance.
Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. They have a world class IT team who is data driven share a strong service mind set and detail oriented.
Supports implementation of the Quality Improvement and Patient Safety initiatives.
Defines system and process requirements that will optimize system performance and technology utilization by clinical practitioners.
Designs information systems and technologies that support efficient and intuitive clinical workflows.
Nationwide Children’s Hospital is dedicated to improving the lives of children through innovative care and groundbreaking research. With 15,000 employees, they foster a collaborative culture focused on diversity, equity, and inclusion, making it a place where passion meets purpose.
Own configuration of Workday HCM across Core HCM, Payroll, Absence, Benefits, Compensation, Time Tracking, Learning, and Talent
Provide support for all Workday service requests and incidents from Operations teams.
Partner with HR, Finance and Supply Chain Operations to analyze process pain points and deliver Workday-enabled solutions.
Shriners Children’s respects, supports, and values each other. They are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact and were named the 2025 best mid-sized employer by Forbes.
Provide consulting on best practices and overall solutions based on requirements
Develop, leverage, and maintain expertise in our Vault platform and CRM product
Develop a trusted advisor relationship with Veeva stakeholders and the customer
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year. As a Work Anywhere company, they support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure.
Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs.
Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.