Our ideal candidate is someone who is autonomous, with the ability to troubleshoot and communicate effectively in writing. You enjoy helping others and have a strong sense of urgency. Provide help and answers to customers' technical issues by identifying the problem, researching answers and providing guidance. Champion all aspects of the user’s experience, with a focus on clarity and speed. Work to clarify and triage customer requests as quickly as possible.

As RevOps Systems Administrator on the Revenue Operations team, the role will shape how the revenue teams operate by owning and optimizing the systems that support the revenue engine; you'll be the driving force behind delivering high-quality, scalable technical solutions, accelerating issue resolution, and identifying system improvements.

Enable Lime's employees to do their best work in the Sr Service Desk Analyst role providing support to Lime’s internal users, ensuring our technology helps the completion of business tasks. Oversee the support queue, prioritize requests, create and maintain documentation, and actively resolve end user requests. The Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions.

Provide IT support to our growing team as the go-to person for computer hardware and software needs. Provide front line user support for all internal tools and technologies. Troubleshoot, respond to inquiries and find solutions to technical challenges. Improve the user experience by contributing to longer-term projects and documentation efforts. Support the IT needs of onsite and remote employees with varying technical backgrounds.