The Tier 2 IT Support & Systems Administrator combines responsibilities of a Tier 2 external support technician with those of an internal IT systems administrator. This role handles a mix of external customer support requests and internal IT support for remote employees, ensuring smooth day-to-day technology operations. Success requires strong problem-solving skills and excellent communication.
As Head of Product Support for Asia, you will lead regional support for Veeva applications, building and scaling the team across Asia and managing leaders and support engineers in a remote environment in Japan, Korea, and Australia.
You will be responsible for owning and optimizing our support platforms including Zendesk, Talkdesk, and middleware tools to drive operational efficiency, create innovative solutions to enhance the Member and Provider experience, and ensure platform stability at scale. You’ll work cross-functionally across Spring Health to design and implement scalable workflows, automation, and governance models that support the needs of our rapidly evolving organization.
We are seeking a motivated Applications Administrator to join our Enterprise Applications team, focusing on the administration and optimization of Customer Experience (CX) tools. You’ll work with business partners to implement automation, user adjustments, basic configuration updates, and issue troubleshooting key software in the stack. This role will be focused on our support ticketing platform initially.