Remote Information technology Jobs · Zendesk

The Zendesk and HubSpot Systems Manager will take full ownership of our core customer-facing platforms, responsible for the design, configuration, administration, maintenance, and integration of both Zendesk Support and the entire HubSpot CRM ecosystem. The ideal candidate will ensure both platforms align with our customer service and revenue strategies, drive agent and user efficiency, and provide an exceptional customer and employee experience through advanced automation, data integrity, and strategic cross-platform integration.

We are seeking an experienced and dedicated Manager, Global Service Center to lead a high-performing team within our organization in Europe. In this role, you will play a critical part in shaping the customer support experience for Veeva's innovative SaaS solutions, specifically within your assigned product areas. You will be responsible for fostering a collaborative team environment, driving operational excellence, and ensuring our customers receive world-class support.

As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions by managing critical support tickets, resolving bugs, and facilitating feature requests. You'll also maintain our commitment to rapid response times and customer satisfaction.

Join Stigg as a Technical Support Engineer, the first point of contact for global customers, handling Tier 2 technical inquiries. Ensure customers have a seamless experience with our SaaS platform, built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. This role involves diagnosing technical issues, assisting with API integrations, and maintaining our knowledge base.