Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.