As a Call Center Systems Administrator, your mission will be to design, optimize, and scale Sprinter’s call and support infrastructure so every patient feels cared for and every clinician feels supported. You’ll take ownership of core systems like Five9 (telephony/call routing) and Zendesk (ticketing/CRM), ensuring that clinical priorities and patient needs are reflected in every workflow.
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Lead, mentor, and develop a team of Technical Support Engineers (L2), fostering a culture of technical excellence and collaboration. Oversee the day-to-day operations of the team, ensuring that complex customer issues related to our cloud services are resolved efficiently and within SLAs. Act as the primary technical escalation point for critical customer incidents and drive the continuous improvement of support workflows.
The Salesforce Application Support Specialist will provide front-line support to users of the Salesforce platform by diagnosing, troubleshooting, and resolving issues related to Salesforce, as well as assisting with user training and documentation. The role ensures timely and effective resolution of issues for a remote sales team, supports the Salesforce Consumer Goods Mobile app, and uses Zendesk to manage and track support tickets.