Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.
Lead hands-on configuration and implementation of Vendavo Profit Analyzer, Deal Manager, and Pricepoint solutions for enterprise clients.
Serve as the primary technical resource for Vendavo platform work, collaborating with pricing analysts and client stakeholders.
Drive measurable margin improvement outcomes with high visibility and direct client interaction.
We are a multinational team with Swiss roots and a development team in Lima, helping businesses translate technology into success. We offer a blend of Latin American talent and Swiss organizational mindset.
Designing and coordinating ICT and low-voltage systems including structured cabling, telecommunications, access control, video surveillance, and security systems.
Using BIM tools like Autodesk Revit to model and coordinate ICT systems with other engineering disciplines.
Preparing engineering calculations, system layouts, and technical documentation for ICT infrastructure.
Ehvert Mission Critical designs and coordinates low-voltage and telecommunications systems for hyperscale data centers. As part of Salas O'Brien, they offer a dynamic team environment and career growth opportunities.
Own and evolve data infrastructure including Supabase, n8n workflows, HubSpot integrations, and pipelines connecting external platforms.
Take technical ownership of the content factory: tooling, automation pipelines, and agent orchestration for scalable production.
Reduce manual overhead by building automations and agent workflows that replace repetitive processes.
Platform Engineering is home to the world's largest community of platform engineers, connecting thousands of professionals through events like PlatformCon with over 35,000 participants annually. The team fosters a low-ego, async culture and operates fully remote across Europe.
Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
Develop and maintain integrated project schedule, track milestones, and manage scope changes.
IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.
Own and optimize the Salesforce ecosystem, focusing on CPQ, automation, and system integrity.
Design automation, manage CPQ for revenue generation, and partner with Sales, Finance, and Operations.
Support integrations, reporting, and emerging capabilities like AI and Agentforce.
DYOPATH provides IT services and solutions to businesses, focusing on scalable systems and revenue enablement. The company is a growing organization with a collaborative culture that values innovation and growth.
Analyze 3D CT reconstructions for transcatheter mitral and tricuspid valve therapy case planning to ensure optimal anatomical measurements for device implantation.
Provide comprehensive imaging reports and train field teams and healthcare providers on CT acquisition and interpretation for procedural success.
Track case planning processes across multiple platforms, identify gaps and recommend improvements, and support quality assurance for the commercial team.
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease and critical care monitoring. With a strong commitment to improving patient lives, the company employs thousands worldwide and fosters a collaborative, patient-centered culture.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.
Work closely with customers to operationalize and maintain the Tanium Platform, solving complex technical issues.
Identify opportunities for customers to gain greater value from the platform and direct tier 3 support cases.
Contribute to daily health-checks, document best practices, and provide technical direction to customer IT staff.
Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence to empower IT and security teams. They are a global organization recognized on the Forbes Cloud 100 list for ten consecutive years, emphasizing collaboration, respect, and diversity.
Analyze existing IT service performance metrics and establish baseline team-level metrics.
Define standardized IT operations metrics and dashboards for consistent measurement.
Partner with leadership to align metrics with business outcomes and drive operational improvements.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They reach over 170 million people worldwide using an AI-native platform.