Lead a diverse group of individuals that are at the top of their field, a high-performing team that works hard, plays hard and is there for each other. Make decisions to make them the best that they can be and to encourage their growth to even greater heights. The manager will work on maintaining high levels of service and building relationships with customers.
Job listings
$104,000–$104,000
USD/year
Supervise a team of analysts who respond to requests directly from the Executive, Legal, and Communication teams, providing a best-in-class experience through effective stakeholder management and decisive prioritization. Handle customer escalations, model an investigative mentality, advocate for the customer, and proactively identify customer needs to strengthen trust in Coinbase.
The Language Lead is responsible for ensuring the highest linguistic quality for Hindi deliverables on assigned accounts. This role combines people management, quality ownership, and client engagement, serving as the main point of contact for all language-related matters while supervising and supporting a team of linguists.