Act as the primary interface for customers during high-visibility incidents, translating technical hurdles into clear business communications.
Lead cross-functional escalation initiatives, managing project timelines, dependencies, and deliverables to high-quality standards.
Mentor your team on advanced strategic thinking, moving them from tactical troubleshooting to proactive risk assessment and executive-level reporting.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.
Lead the review and upgrade of the full operating stack, including hiring, payroll, onboarding, and expense management.
Finalize incorporation and scaling of entities in the UK and Singapore, including office decisions and security practices.
Partner with the leadership team to refine strategy, develop culture, and implement policies for a growing global team.
SASH enables international technical collaboration on AI safety, especially between East and West, through ecosystem building and applied technical research. The organization has grown from 1.2 to 10 FTE, plans to double to 20 soon, and operates with a bias toward action and a family-friendly culture.
Own daily outreach and enrollment performance, including call volume, reach rate, and enrollment numbers.
Lead and develop the enrollment team through direct supervision, coaching, and performance management.
Drive quality, compliance, and scalability of enrollment processes and documentation.
Vynca is a healthcare company focused on transforming care for individuals with complex needs, providing comprehensive care for more quality days at home. The company fosters a close-knit community culture guided by values of Excellence, Compassion, Curiosity, and Integrity.
Own recapture performance end-to-end for water, sewer, stormwater, and trash across all communities.
Lead a team of analysts, set priorities, and hold them accountable while performing rate analysis and vendor management.
Work with accounting, legal, community managers, and vendors to ensure accurate billing and compliance.
Havenpark Communities acquires, improves, and operates manufactured home communities with a portfolio of 100+ communities and over 30,000 homesites across the U.S. Their culture is fun, rewarding, and inclusive, guided by five core values: Respect, Grit, Collaboration, Stewardship, and Boldness.
Lead the EDI Operations team to ensure reliable, day-to-day production operations and service standards.
Own departmental metrics, reporting, and process improvements to drive performance and quality.
Coordinate with internal teams and external partners to resolve complex issues and maintain client compliance.
DentalXChange provides EDI transaction processing and connectivity for dental and healthcare clients. The company values include actively caring, trying hard, being humble, and giving feedback, with a focus on reliability and continuous improvement.
Lead a team of engagement managers, coaching and developing them to deliver excellence.
Own portfolio health end-to-end, spotting risks early and ensuring promised outcomes.
Act as clients' trusted advisor on AI-driven CX transformation and drive account growth.
Replicant builds AI-powered customer service platforms that help contact centers automate and improve interactions. Their AI agents handle millions of calls monthly for Fortune 500 companies, and the team is remote-first, kind, and ambitious.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Own the Trust & Safety operating model end-to-end, including fraud prevention, identity verification, investigations, and moderation.
Drive down fraud losses and platform risk by defining and tracking key metrics, and translate threats into executive-ready reporting.
Partner with Product and Engineering to ship fraud detection and moderation tooling, and manage vendor relationships for fraud and identity tools.
An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.
Lead a team of Delivery Engineers and Engineer Leads to deliver enterprise contact center implementations.
Establish and continuously improve standardized professional services delivery methodologies and reusable assets.
Partner with Sales, Customer Success, and Product Management to align customer commitments and delivery capacity.
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.