Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Driving operational excellence across the Customer Experience (CX) organization.
Shaping the rhythm of the business and aligning cross-functional teams.
Translating data into insight-driven decision-making.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Facilitate team alignment by running meetings, coordinating agendas, and driving accountability.
Enable communication and change management across teams through overseeing communication mechanisms.
Lead research program management by overseeing timelines and deliverables for research projects.
Omada Health is dedicated to inspiring and engaging individuals in lifelong health improvement. They address lifestyle and behavior changes for those managing chronic conditions, using a multi-condition platform and connected devices to deliver personalized care.
Own end-to-end preparation for Town Halls and other leadership forums.
Support company and functional OKR execution by tracking cascading objectives and key results across teams.
Identify and prioritize cross-functional process friction that slows execution or creates unnecessary manual work.
Varicent provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. They are recognized as a market leader and trusted by global industry leaders.
Drive Deel’s operational strategy across products, services, and market expansions with a focus on scale and efficiency.
Own and lead complex operational domains, designing and implementing programs that enhance scalability, automation, and business impact.
Define, scope, and execute high-priority initiatives, leading cross-functional teams to deliver measurable outcomes.
Deel is the all-in-one payroll and HR platform for global teams. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform and our team of 7,000 spans more than 100 countries with a connected and dynamic culture.
Lead operational policies aligning with strategic growth objectives.
Drive improvements through data analysis and ensure exceptional customer experience.
Take ownership of KPIs and collaborate to enhance operational efficiency.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Proactively identify strategic growth initiatives and drive their implementation.
Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team.
Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets.
Shields Health Solutions provides integrated support across stakeholders and throughout the outpatient specialty pharmacy program continuum of care. They instill a patient-focused culture and ecosystem of teamwork, collaboration, and kindness.
Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Redwood Software provides automation fabric solutions for mission-critical business processes. They empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.