You will play a critical role in ensuring the successful onboarding and implementation of our new clients leading a team of Implementation Managers. Your leadership will be pivotal in managing client escalations, fostering strong relationships, and ensuring our implementation processes contribute to rapid time-to-revenue and a positive client experience.

Responsible for delivering our most complex changes through your own co-ordination or through supporting a team of Project or Change Managers to deliver impactful improvements across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.

Lead implementation of open contracting in the region by designing and implementing targeted open contracting projects to secure political, policy and practical changes to public procurement processes. Advocate for change by building relationships with stakeholders and engaging new high profile targets. Expand OCP’s network and community in Asia and the Pacific to build lasting capacities and meaningful engagements with relevant stakeholders.

The Fortune 100 financial services client is seeking a Card Implementation Manager to oversee and manage simple and complex virtual card implementation projects for their banking partner. You'll analyze customer data, manage card implementations, engage with clients, complete program setups, support clients during the launch of their program, identify gaps, manage intake requests from Salesforce, and challenge legacy processes.

Collaborate with clients, sales teams, and product managers to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation to ensure project milestones are met on time and within budget. Coordinate with internal teams to assign tasks and responsibilities, ensuring clear communication and accountability. Monitor project progress, track key performance indicators, and identify and mitigate risks and issues.

Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems,developing project plans, training teams for ongoing support, performance optimization, and reporting.

The newly formed Rider Assistant Supply team is dedicated to establishing a strong network by efficiently onboarding, supporting, and ensuring the compliance of Rider Assistants. This role will be crucial in building these essential processes for scale as we work to make Rider Assistant trips available nationally this upcoming back-to-school season. The role will develop and execute strategies to efficiently build Rider Assistant supply and meet client demand.

Lead and oversee consultants, driving successful client engagements, managing consultants, mentoring team members, and ensuring the delivery of high-quality services that align with client goals and company objectives with strong leadership skills and a customer-focused mindset.

Own the overall success of a team of project managers overseeing our medium to large sized business accounts from Federal, State, and Local Government, Education and Healthcare industries. Provide oversight on active projects to ensure proper management of Statements of Work and delivery of commitments for up to six-figure services offerings while also maintaining compliance with company policies and SOX requirements. Grow the effectiveness of the project management team by refining operational metrics.

Work closely with the Revenue Recovery Operations Associate to implement Pacvue’s Revenue Recovery program on major eCommerce platforms, including Amazon and Walmart, managing the process from pre-sales audits to post-sales onboarding, ensuring accurate data integration, streamlined workflows, and high client satisfaction in a competitive environment.