The Senior Business Operations Manager plays a critical role in scaling and optimizing our restaurant technology platform business. This position serves as a strategic operator—bridging global teams, diagnosing systemic challenges, and designing scalable solutions that enhance operational efficiency, business performance, and customer experience. You will collaborate closely with cross-functional partners.
As a Senior Manager of Customer Success Operations, you will own the systems, data, and processes that power a world-class Customer Success organization. You’ll play a critical role in helping our CSMs operate with clarity, efficiency, and precision—enabling them to deliver meaningful outcomes for our customers at scale. You will partner closely with CS Leadership, RevOps, Product, and GTM Systems to ensure our platforms support an efficient, insights-driven customer journey.
As the Senior Professional Services Manager, NGFW/SASE , you will be a critical leader in your designated region. You'll lead a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements. This role demands strong leadership to inspire a team with diverse skills and backgrounds.