The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization. You will be responsible for designing and implementing scalable processes that directly impact our revenue performance and customer success.
The Gestionnaire des Opérations de Renouvellement will drive predictable revenue growth and operational excellence through our client renewal processes. This role combines operational execution with analytical rigor, collaborating cross-functionally to optimize renewal outcomes, improve client retention, and evolve our GTM organization for renewals and professional services. You will be responsible for designing and implementing scalable processes having a direct impact on revenue performance and client success.
You'll help develop the tools, processes, and insights that ensure we meet regulatory requirements and mitigate risk. You will sit at the intersection of policy, data, and operations - building dashboards, driving monitoring infrastructure, and ensuring the right stakeholders are alerted to compliance issues. This role is ideal for someone who is detail-oriented, analytical, and passionate about building scalable solutions that uphold our commitments to cities.
As Manager of Customer Success Management, you will lead and inspire a team of CSMs responsible for delivering an exceptional 0–90 day onboarding and adoption experience for our valued clients. Your mission is to ensure customers achieve rapid time-to-value, strong initial product adoption, and outstanding onboarding satisfaction, while building a foundation for long-term retention and value.