Guide associates to achieve goals and monitor team performance against department SLA’s. Act as a liaison between associates and managers to communicate feedback and company insights and should be actively resolving conflict and setting team culture through example. Assist in recruitment and onboarding. Evaluate performance of their assigned team and provide feedback and coaching.
As EMEA Technical Support Manager, you’ll lead with empathy, develop great people, and help scale an inclusive, world-class support organization. You’ll report to the Head of Support and manage a team of EMEA-based Technical Support Engineers (TSEs) working across diverse customer challenges and technologies. You’re someone who values people as much as process.
The Manager, Partner Support oversees daily execution and contributes to long-range performance planning for the Partner Support team. This leader drives effective and efficient service across voice, email, and web-based support channels, by owning the workflows and performance accountability. This ensures partner pharmacies receive timely, accurate, and high value support.
This role is for a Customer Support Manager to scale Sprinto’s global support engine. The candidate will build smart processes, mentor talent, and use technology to deliver fast, delightful support experiences. Key responsibilities include leading a remote-first support team, delivering world-class customer experiences, and building scalable support systems.
The Customer Experience Manager plays a critical role in leading the Customer Experience team—driving day-to-day operations, people development, and high-impact initiatives that directly support the mission of ensuring patients receive the equipment and supplies they need. The Customer Experience Manager acts as a bridge between frontline support and internal teams, partnering across departments to resolve complex issues, improve processes, and scale support operations for growth.