Remote Operations management Jobs • Zendesk

We are seeking a Project Manager with experience in project management, global payroll, vendor operations, and service delivery within a global EOR context. You’ll lead initiatives to benchmark, create SOPs, manage vendor sourcing, and ensure accurate revenue/margin tracking. Your work will directly impact the scalability and efficiency of our operations.

As Global Head of Support, you’ll lead a globally distributed team and scale support with the company’s growth. You'll own the global support strategy, optimize team structure, and drive continuous improvement. This role involves leading the rollout of AI-driven tools to increase efficiency and improve customer satisfaction, requiring close collaboration with various teams.

As a Senior Strategic Program Manager on Mercury’s Customer Experience (CX) team, you’ll lead some of our most complex and high-impact programs bringing structure, alignment, and strategic momentum to the work that shapes how Mercury serves its customers. You'll architect progress, be a thought partner and an execution engine for CX leadership, shaping priorities, unblocking progress, and driving cross-functional results.

The Store Coordinator manages the token ordering platform, oversees shipping communications, and supports operational functions. This role combines e-commerce store coordination with customer service, requiring precision and strong communication. You will serve as the primary liaison between customers, internal teams, and shipping vendors, ensuring accurate order processing and exceptional customer experiences.

As a Promo Operations Associate, you will be responsible for managing Promo issue tickets, building and improving internal processes, providing feedback on all promotions, referral incentives, and rewards, as well as collaborating effectively with both the CX and Growth teams. In this role, you will gain a deep understanding of our clients and why they interact with Wealthsimple.

This role leads and transforms global customer support operations, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. It owns the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration.