Build and lead the Product Operations function to support scalable, efficient product development
Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success
Define and track product OKRs, KPIs, and operational metrics
Lightcast is a global leader in labor market insights. They work with partners across six continents to help drive economic prosperity and mobility. Lightcast offices are located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.
Set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business.
Manage and mentor Practice Managers who oversee project managers, consultants, solution architects, developers, and team leads.
Serve as the senior escalation point for complex client and project issues, bringing calm, clarity, and resolution when it matters most.
Pine's portfolio company is seeking a Practice Director to set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business. They foster a high-performance, people-first culture.
Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Founded by Dr. Tom X. Lee, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.
Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs).
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history and welcomes diverse backgrounds and perspectives.
Provide cross-line operational support across service lines.
Answer client and caregiver calls and handle schedule changes.
Review visit notes and execute recurring operations tasks.
Tandem Care delivers home care via Continuous Care, Targeted Care, and On Demand service lines. We value collaboration, communication, and clear expectations in our fully remote team that emphasizes quality of care.
Conduct a review of the onboarding playbook and implement a streamlined, automated version.
Manage, coach, and upskill a team of Onboarding Specialists.
Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.
Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.
Designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards.
Leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability.
Measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes.
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). They aim to provide their people with more than just a job – they offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.
Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts.
Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization.
Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence.
ABC Fitness is the #1 software provider for fitness businesses, supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year. ABC Fitness offers outstanding employee benefits, and training is provided on an on-going basis allowing employees to develop their strengths.
Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
Proactively identify implementation risks and drive resolution, escalating early when needed.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.
Own the end-to-end new hire onboarding experience - from offer accept through 90 days.
Develop a training plan for new and existing managers - covering hiring, performance management, feedback, and career development.
Own the recurring internal communications that keep the company informed (primarily written updates).
Tremendous is a global platform that allows businesses to send payouts to anyone, anywhere, for free. They are a profitable and growing company with a fully remote, high-documentation, low-meeting culture and are trusted by 20,000 organizations.