Own the Salesforce support board and act as a bridge between global ops and the Salesforce tech team.
Provide high-quality support to internal users via the ticket system and customize Salesforce fields and layouts.
Manage data imports, updates, and exports while ensuring data integrity and security.
Docplanner Group aims to help people live longer, healthier lives by connecting patients with doctors across 13 countries. As the world's largest healthcare platform, Docplanner has over 3,000 employees and is backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
Engine is transforming business travel into something personalized, rewarding, and simple. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.
Support a world class sales team by solving Salesforce cases and meeting our monthly SLA
Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate
Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. They are a Series D company with over $325m in funding that has grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states and have served over 1 million patients.
Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools.
Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries.
Coordinate with partner teams to identify and report recurring service issues or bugs.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Supports a business unit sales team across different regions and multiple brands.
Provides sales administration, CRM support, data analysis, reporting, and information entry support.
Assists in data quality management and supports business unit reporting or analysis requirements.
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. Our team fosters a culture of collaboration, creativity, and a little fun. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.
Triage, prioritize, and resolve user-reported issues and service requests related to Salesforce and connected systems.
Perform routine Salesforce administrative tasks such as user setup, permissions and license management, and keeping metadata up to date.
Assist with configuration tasks, platform upgrades, and data management activities including imports and data cleanup.
Longmark Group is an alternative asset management platform specializing in residential real estate. With a 100+ person team and expertise at top institutions, they are building the world’s largest alternative asset manager the smart way.
Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and/or routing requests for products maintained by other teammates
Own data quality including setting up monitoring systems to identify problematic data streams/automations and eliminate errors
Design and deliver walkthroughs and training to educate staff
GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving.
Partner closely with internal teams to optimize and implement best practices across our information systems processes
Manage internal enablement for education/re-education of Salesforce and other sales-supporting software
Manage onboarding and offboarding team members
TextUs aims to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. They are focused on innovation, ease of use, and delivering measurable results and have a collaborative and data-driven culture.
Architect and implement Salesforce solutions that drive intuitive efficiency to our internal teams.
Design and manage Data Cloud data streams and calculated insights that unify GTM data across different revenue systems.
Own and maintain integrations between Salesforce and other systems within our stack ensuring reliable two-way data sync.
Engine is transforming business travel into something personalized, rewarding, and simple. They believe the future of travel should be seamless and powered by technology that delights customers at every step. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.
Provide day-to-day administrative support for the Salesforce platform, ensuring system stability, usability, and data integrity.
Deliver timely end-user support, including on-call assistance, issue triage, troubleshooting, and resolution of Salesforce-related inquiries.
Configure and maintain Salesforce objects, page layouts, workflows, flows, validation rules, approval processes, reports, dashboards, and related features using best-practice solutions.
Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Administer and optimize our HubSpot CRM, including configuration, customization, user roles, permissions, and system settings.
Ensure data accuracy, consistency, and security by implementing proactive policies, data hygiene practices, and ongoing clean-up efforts.
Serve as the primary CRM expert for the organization, providing user support, training, and documentation to drive adoption and effective use of the platform.
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. It is a collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.
Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
Work within Salesforce.com CRM & CPQ to assist sales representatives
Review contracts and order documentation for accuracy and completeness
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter. They welcome diverse perspectives and nontraditional paths.
Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases.
Collaborate with customer stakeholders to drive timelines, manage scope, and change requests.
Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
Smartsheet empowers teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. They are revolutionaries forging an industry and helping people get from idea to impact fast.
Manage Installation Documentation Requirements, review and ensure accuracy of required installation documents for all new sales orders; collaborate with all necessary stakeholders to obtain final approval of completeness
Oversee RMA Administration Process, Obtain and distribute Time & Material estimates to customers; handle all follow up communication with customers for authorization
Develop and Administer Contract Proposals, Work closely with internal and external stakeholders as needed to generate renewal contract quotations; maintain quotation database
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments and guided by their Group Purpose of “giving our world more smiles.”
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Oversee end‑to‑end I‑9 client support, managing the full case lifecycle in Salesforce.
Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks.
Partner cross‑functionally with Product, Engineering, Implementation, and Operations to resolve issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Work with the business to gather, analyze, and translate requirements into actionable requests.
Design, develop, and implement scalable, sophisticated, declarative custom solutions within Salesforce that support the business.
Effectively triage and prioritize projects, issues, and feature requests, while familiar operating within Agile principles.
Bluelight Consulting is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. They focus on quality and customer satisfaction with a collaborative and enriching work environment where each team member can grow and thrive.
Support the Regional Sales team with back-office administration and agent interactions.
Assist with sales pipeline updates and maintain sales scorecards.
Manage and resolve day-to-day operational queries from both Sales and Agents.
Western Union is a global financial services company that provides money transfer and payment services. They have over 8,000 employees serving 200 countries and territories, with a focus on diversity and inclusion.