Resolve advanced Tier-2 support issues across QAD ERP modules, including Order-to-Cash, Procure-to-Pay, Finance, Production, Inventory, and Reporting.
Provide expert guidance on ERP configuration, workflow optimization, parameter settings, and functional best practices.
Collaborate with clients during live issue resolution, ensuring clear communication and professional handling of high-pressure situations.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a small to medium-sized platform focused on efficient, objective candidate screening.
Resolve complex customer cases through deep technical and root cause analysis.
Perform troubleshooting across application, database, and infrastructure layers.
Deliver remote, high-quality support and maintain clear communication with global customers.
Rimini Street is a global provider of mission-critical enterprise software support, managed services, and AI ERP solutions. The company has over 2,000 team members in 23 countries and is known for its Four Cs culture of company, colleagues, clients, and community.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Manage multiple concurrent client onboarding and technical integration projects, coordinating across internal and external teams.
Lead and execute setup of secure remote connectivity for enterprise ERP systems like SAP and Oracle.
Troubleshoot and resolve complex technical issues during onboarding, leveraging ERP architecture and cross-functional support.
The partner company specializes in global enterprise ERP support and client onboarding. It operates in a fast-paced, global environment with a collaborative and multicultural team.
Design and implement integration solutions using SAP Integration Suite (CPI) for S/4HANA transformations.
Develop iFlows, API Management, and integrations with SAP and non-SAP systems across cloud and hybrid environments.
Ensure secure, scalable integration architectures aligned with clean-core principles and enterprise standards.
Jobgether uses an AI-powered matching process to review applications quickly and fairly against role requirements, sharing shortlists directly with hiring companies. They operate as a platform connecting candidates with partner companies, focusing on large-scale SAP transformation programs.
Resolving issues through phone, chat, and email in a fast-paced environment.
Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
Troubleshoot and resolve issues related to Microsoft 365, Entra ID, networking, VPNs, enterprise applications, workstations, and backup operations.
Maintain accurate ticket documentation, provide timely client updates, and contribute to knowledge base development and process enhancements.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations, delivering secure and dependable IT environments built to scale. The company has strengthened its leadership team and focuses on long-term client outcomes, building a team of professionals who value quality, ownership, and continuous improvement.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.
Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.
Collaborates with technical teams to translate business requirements into effective technical strategies.
Develops custom SAP solutions across a wide spectrum of object types and technologies.
Performs testing and troubleshooting of SAP application issues, ensuring resolution.
C5MI is a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. At C5MI, initiative, accountability, and continuous growth are rewarded, where expertise is valued and work is meaningful.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Diagnose and resolve complex technical incidents across PACS, network, and Windows environments to maintain healthcare system reliability.
Manage production support and escalations, meeting SLAs, troubleshooting integrations, and validating data through SQLite queries.
Document processes, collaborate cross-functionally, and serve as a technical expert for infrastructure questions and tooling improvements.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Design, develop, and deploy applications on SAP BTP using SAP CAP.
Integrate SAP BTP solutions with SAP S/4HANA and other systems.
Support testing, deployment, cutover, and hypercare activities.
Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health. With over 450 employees and 25 offices worldwide, they focus on S4HANA, Data & Cloud, and innovative technologies, grounded in a client-first and open-hearted approach.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.