Source Job

$140,000–$170,000/yr
Global

  • Own strategic carrier-partner relationships to ensure successful onboarding, engagement, and platform adoption.
  • Coordinate cross-functional collaboration with underwriting, engineering, actuarial, and distribution teams.
  • Support global expansion and Australian market readiness through training and relationship management.

Customer Success Insurance Stakeholder Management Program Management

20 jobs similar to Customer Success Manager

Jobs ranked by similarity.

$145,000–$200,000/yr
US Unlimited PTO

  • Develop regional business plans to drive growth, optimize products, and retain renewals.
  • Conduct brokerage visits to develop accounts, service existing accounts, and improve broker relationships.
  • Support partnered insurance programs from lead generation to Go-to-Market strategy and monitor performance.

Converge fuses cyber insurance, security, and technology for clear, confident cyber protection. Our team spans underwriting, technology, and claims, passionate about the future of cyber risk.

$6,000–$9,000/mo
New Zealand Singapore Australia

  • Lead the full delivery lifecycle of the Unity platform integration with our Australian carrier partner, managing scope, milestones, and partner communication.
  • Coordinate cross-functional internal projects across Technology, Operations, Product, Finance, and Customer-facing teams, aligning priorities and managing dependencies.
  • Establish delivery governance, monitor KPIs and SLAs, and drive post-implementation improvements to standardize processes.

Converge fuses cyber insurance, security, and technology to provide businesses with clear, confident cyber protection. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.

$85,000–$135,000/yr
US

  • Handle a growing portfolio of primary first-party cyber claims, supporting end-to-end adjudication with increasing independence.
  • Complete a structured onboarding program with mentorship, progressing from supervised to independent file handling.
  • Partner with customers, brokers, and external vendors to respond to cyber incidents and reach optimal claim outcomes.

Converge fuses cyber insurance, security, and technology to deliver clear, confident cyber protection. Their team of top-tier professionals spans underwriting, technology, and claims.

$70,000–$140,000/yr
US Unlimited PTO

  • Manage day-to-day operations of the Insurity Partner Program and assigned ecosystem partners.
  • Serve as primary operational contact, overseeing partner onboarding, renewals, and performance monitoring.
  • Collaborate with program leadership to implement AI-driven process improvements and streamline partner operations.

Insurity provides cloud-native insurance software for the Property & Casualty market, trusted by top carriers and brokers. The company fosters a culture of innovation, teamwork, and continuous learning, with an award-winning onboarding experience.

$137,000–$196,000/yr
US Unlimited PTO

  • Build and own a profitable insurance program's P&L, leading strategy, underwriting, distribution, and capacity partnerships.
  • Leverage Nirvana's AI-native platform and data science to create a scalable program that uses technology instead of headcount.
  • Grow the program by building broker relationships, developing the team, and driving performance with senior leadership.

Nirvana is an AI-native platform for commercial insurance, using data and technology to transform risk selection, pricing, underwriting, claims, and loss prevention. With $270M+ raised, they serve thousands of fleets and are led by veterans from Samsara, Glassdoor, and Flexport.

US Unlimited PTO

  • Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
  • Build trusted relationships with enterprise stakeholders to drive retention and expansion.
  • Collaborate with engineering to resolve technical challenges and turn feedback into improvements.

This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.

$90,000–$115,000/yr
US Unlimited PTO

  • Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
  • Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
  • Manage risk, run check-ins, and identify retention and expansion opportunities.

AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.

$40,426–$48,511/yr
Canada 4w PTO

  • Manage a caseload of in-progress insurance applications through underwriting, navigating tools like HubSpot and Front.
  • Coordinate medical exams, track requirements, handle inbound calls/emails, and process policy changes.
  • Collaborate with internal teams and contribute to process improvements to enhance customer experience.

PolicyMe is a Toronto-based digital insurance startup modernizing the insurance industry in Canada, offering life, critical illness, and health & dental insurance. The company has grown exponentially since 2018, selling over $10 billion in coverage, and operates with a remote-first, low-ego culture attracting top talent across the country.

US

  • Speak with people who asked for information about financial protection.
  • Map client needs to available protection options and run a simple enrollment flow.
  • Build and service a client list using provided remote tools and flexible hours.

Global Elite Empire Consultants is a remote financial-services company that connects families with protection options through a guided enrollment process. The firm offers pre-qualified warm leads, step-by-step onboarding, and ongoing mentorship for self-starters in a performance-driven culture.

$125,000–$145,000/yr
US Unlimited PTO

  • Own a portfolio of strategic partners, driving implementation, growth, and long-term value.
  • Develop scalable onboarding playbooks and enablement for diverse partnership models.
  • Partner cross-functionally to monitor performance, identify risks, and expand opportunities.

Benepass is a fintech platform that makes benefits easy by letting companies tailor perks to their workforce. Backed by leading investors and with ~$75M raised, it is an inclusive, remote-first team recognized as one of Inc. Magazine's Best Workplaces.

US Unlimited PTO

  • Manage a portfolio of first-party cyber insurance claims from notification through resolution, supporting the full adjudication process.
  • Complete structured onboarding and training while working under experienced professionals to build independent claims handling skills.
  • Collaborate with customers, brokers, legal counsel, and cybersecurity vendors to achieve timely and effective claim outcomes.

A specialized cyber insurance provider that helps clients navigate cyber incidents through dedicated claims management and risk mitigation. The company emphasizes structured training, direct mentorship, and a collaborative culture across claims, underwriting, legal, and security teams.

$80,000–$80,000/yr
APAC EMEA Unlimited PTO

  • Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
  • Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
  • Act as a trusted advisor, own escalations, and advocate for customers internally.

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.

Hungary

  • Lead customer engagement throughout deployment, solution adoption, and ongoing operations to ensure a positive customer experience.
  • Facilitate stakeholder meetings, track success criteria, and develop action plans to keep projects on schedule.
  • Act as customer advocate within Everbridge, sharing insights with internal teams to improve platform value.

Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. The company values its team members and offers comprehensive benefits and a supportive work environment.

Australia

  • Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
  • Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
  • Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.

Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.

US

  • Own and grow a portfolio of agency and agent partners, building strong relationships and identifying growth opportunities.
  • Serve as a trusted partner, helping partners navigate products, tools, and processes while increasing engagement and production.
  • Use performance data to develop strategies, travel for partner meetings and events, and bring market insights to inform business growth.

Healthcare.com is a healthcare technology company building smarter ways to connect people with coverage and care. As three businesses under one company, they span health insurance marketplaces, flexible coverage, and pharmacy, and foster a curious, collaborative culture.

$148,400–$231,900/yr
North America

  • Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
  • Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
  • Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.

$100,000–$140,000/yr
US Unlimited PTO

  • Owns client relationships and coordinates communication, action items, and follow-up to ensure commitments are completed.
  • Collaborates with consulting, product, data, clinical, and finance teams to align client needs and monitor project plans and account obligations.
  • Supports renewal planning, platform adoption, and client satisfaction while identifying risks and opportunities for growth.

PSG is a drug management solutions company that helps clients navigate complex pharmacy challenges with leading intelligence and technologies, saving billions of dollars annually. As part of EPIC, it fosters a collaborative culture with employee resource groups, charitable initiatives, and a focus on professional development.

US

  • Assess client needs and present insurance options through virtual meetings.
  • Maintain relationships and handle admin tasks like notes, appointments, and CRM hygiene.
  • Work from home with a qualified-interest pipeline and no cold calling.

Global Elite Empire Consultants is a remote insurance company that helps clients assess needs and select coverage options. They offer a performance-driven, competitive culture with full training and a qualified lead pipeline.

Australia

  • Establish and lead 1Password's next major international market across ANZ.
  • Own regional growth strategy, revenue performance, and customer experience.
  • Build a local go-to-market team across Sales, Channel, Business Development, Solutions Engineering, and Customer Success.

1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to secure identities, applications, and devices. It has over 180,000 business customers, surpassed $400M in ARR, and is a remote-first team known for a human-centric, collaborative culture.

$19–$21/hr
US Canada

  • Deliver standout customer experiences handling inbound calls for auto, home, motorcycle, and specialty insurance with high energy and genuine care.
  • Educate and advocate by uncovering savings or coverage gaps and translating complex policy details into clear choices.
  • Guide and bind tailored policy packages across 55+ carrier partners, finalizing coverage with ease.

Jerry built the first AI-powered app to manage car ownership, including insurance shopping, refinancing, safety, and repairs. Founded in 2019, they have grown to over 5 million customers and raised $240M+, achieving profitability in 2024 with a small, competitive team.