Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Serve as a trusted technical resource for customers and sales teams, assisting with parts selection and troubleshooting.
Diagnose and resolve installation and service challenges using strong vehicle maintenance knowledge.
Work with Sales and Engineering to communicate feedback and advocate for customers through the RMA process.
This role is with a partner company that provides automotive parts and technical support services. The company fosters a collaborative culture focused on continuous improvement and customer success.
Coordinate roadside assistance for AAA Members by dispatching service providers and monitoring requests from start to finish.
Communicate with members, service providers, and fleet teams to ensure timely and accurate service delivery.
Resolve service issues, prioritize requests based on safety and operational factors, and meet dispatch performance goals.
AAA Club Alliance provides roadside assistance and other services to its members. They serve nearly 7.4 million members across 13 states and Washington D.C., and foster a culture of inclusivity and support.
Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
Collaborate with international teams and follow up on cases until resolution.
We are a Bosch company specializing in technology-driven BPO services, delivering solutions in over 30 languages. We are committed to fostering a diverse and inclusive workplace where everyone is valued.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Provide front-line customer support for policyholders via phone and email, resolving issues on policies, coverage, billing, and claims.
Communicate complex insurance concepts in plain language and document all interactions thoroughly in internal systems.
Work independently in a fast-paced remote environment, collaborating with the CS and Claims team to improve processes and workflows.
Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance and protection programs. We have raised $30M and are backed by world-class investors such as Y Combinator, QED, and others, with a remote-first team that values collaboration and merit.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.
Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Guide field technicians through troubleshooting and root-cause identification via phone.
Document every technician interaction accurately to ensure clear case handoffs.
LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.
Respond promptly and professionally to members requesting roadside assistance, providing reassurance and guidance.
Assess customer situations, identify locations using mapping software, and dispatch authorized service providers.
Navigate multiple systems simultaneously to document interactions and coordinate support.
This company provides roadside assistance and support services to members. It is a large organization with a supportive culture focused on recognition and employee development.
Respond to user inquiries across support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features.
Advocate for users internally and spot trends to improve the product.
Triumph operates collectibles trading card app Rips and real-money gaming platform Triumph Arcade. It is a high-growth company that promotes from within and supports a fully remote team.
Provide remote support for ADAS scanning, programming, and calibration processes for collision repair professionals.
Guide customers through technical procedures using OEM tools and service information to ensure vehicle safety compliance.
Troubleshoot technical issues, document work, and maintain high service standards in a remote environment.
The company is a partner organization specializing in automotive technology support for collision repair professionals. The company culture emphasizes technical problem-solving, customer satisfaction, and remote collaboration.
Provide technical support via chat and email for AR glasses and associated software.
Troubleshoot issues, deliver clear solutions, and maintain high customer satisfaction.
Collaborate with the team to resolve complex cases efficiently.
Sutherland Bulgaria provides customer experience and technology services to global clients. We are a collaborative, international team that values diversity and growth, with a strong focus on supporting innovative platforms like Spotify and cutting-edge AR technology.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Provide timely, professional support for client inquiries and service requests.
Coordinate scheduling, reservations, and maintain accurate client records.
Collaborate with internal teams to ensure a smooth client experience.
Aisles & Abroad is a travel and hospitality service company that assists clients with bookings and coordination. They are a supportive, collaborative team with opportunities for growth and advancement.
Provide exceptional customer support to independent truckers via phone, helping them save on fuel costs.
Troubleshoot issues in real-time using tools like Zendesk, maintaining a warm and professional tone.
Work in a high-volume, fast-paced environment with a focus on customer obsession and growth.
Mudflap provides fleet fuel management solutions for owner operators and small fleets in the trucking industry. Backed by top-tier venture investors and included in the Forbes Fintech 50, Mudflap is a fast-growing marketplace with a close-knit, mission-driven team.
Provide virtual support to clients via Zoom and phone appointments to understand their needs and offer timely assistance.
Assist clients with applications, enrollments, policy updates, and related documentation.
Develop communication, product knowledge, and leadership capabilities through structured training and mentorship.
This company provides virtual customer service support for clients to understand their benefits. It is a remote-first organization that offers comprehensive training and mentorship programs.
Provide responsive and professional support to insurance agents and carriers via phone, email, and chat.
Review and process policy documentation including applications, binders, and endorsements.
Maintain accurate records in CRM systems and collaborate with internal teams for high-quality service.
The company provides commercial auto insurance support and services to a nationwide network of insurance professionals. They operate in a fast-paced remote environment and emphasize customer service and operational excellence.
Provide real-time phone and chat support to field technicians for work order changes and scheduling.
Monitor technician routes and capacity to optimize workforce and ensure timely service delivery.
Coordinate service locates, outages, and communicate between field teams and internal departments.
Jobgether is a company that uses an AI-powered matching process to connect candidates with jobs. The company is hiring on behalf of a partner, offering a remote opportunity with benefits and career development in a collaborative environment.
Assist customers with product inquiries and concerns.
Ensure customers are delighted and satisfied with their interaction.
Turn dissatisfied customers around in case of shipping or product delays.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a team distributed around the world. They have a fun remote start-up culture.