Assist customers via email or phone with warranty inquiries, providing personalized solutions.
Open, track, and close warranty cases using internal tools.
Leverage mechanical expertise to diagnose issues via photos/videos, coordinate with garage network, and ensure customer satisfaction.
AUTO1 Group is the leading European digital platform for buying and selling used cars. With over 10 years of experience, they foster a friendly work environment with training programs and corporate events.
Coordinate roadside assistance for AAA Members by dispatching service providers and monitoring requests from start to finish.
Communicate with members, service providers, and fleet teams to ensure timely and accurate service delivery.
Resolve service issues, prioritize requests based on safety and operational factors, and meet dispatch performance goals.
AAA Club Alliance provides roadside assistance and other services to its members. They serve nearly 7.4 million members across 13 states and Washington D.C., and foster a culture of inclusivity and support.
Authorize and negotiate mechanical repairs on behalf of clients, ensuring safety and cost-effective solutions.
Manage client authorizations, vendor negotiations, and resolve transaction discrepancies.
Document savings and escalate client approvals while meeting quality and performance metrics.
Wheels is one of the largest fleet management companies in North America, managing over 900,000 vehicles across the continent with a global alliance in 61 countries. They boast a culture of integrity, teamwork, innovation, and customer success with an average employee tenure of 10 years and over 50 health, wellness, and engagement benefits.
Lead the onboarding process for new partner locations, ensuring successful integration into operational systems and performance standards.
Assess shop operations and identify opportunities to improve efficiency, productivity, repair quality, and customer satisfaction.
Provide coaching, mentoring, and operational guidance to facilities during onboarding and stabilization phases.
The hiring company is a partner organization focused on supporting collision repair facilities through onboarding and operational optimization. It has a remote team and emphasizes a collaborative and supportive culture.
Provides remote first-tier helpdesk support via phone, chat, and self-service.
Troubleshoots technical issues and guides customers to resolution.
Documents interactions in CRM and follows up to ensure satisfaction.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.
Deliver remote IT support to clients, resolving technical issues via phone and remote tools.
Perform proactive maintenance tasks such as patch management, disk space cleanup, and vulnerability remediation.
Handle a mix of reactive support and proactive work to ensure system stability and security.
We are a dynamic and growing managed IT service provider that delivers proactive and reactive IT support to clients. Our team-oriented culture emphasizes reliability, customer service, and continuous improvement.
Build and maintain consultative relationships with dealership partners to optimize marketing programs.
Develop custom marketing plans and present performance insights to drive measurable results.
Manage multiple priorities, maintain accurate records, and collaborate with internal teams.
The company provides marketing and sales support to automotive dealerships, helping them improve customer engagement and revenue. It operates with a global team and offers a remote-first, supportive culture focused on employee growth.
Investigate and resolve auto physical damage and property damage claims in a timely manner.
Serve as primary customer contact, handling high volume calls and providing exceptional service.
Collaborate with team members and document claims activities accurately.
Mercury Insurance is a midsize insurance company dedicated to helping people reduce risk and overcome unexpected events. They have been recognized as one of America's Best Midsize Employers for 2025 and foster a collaborative, growth-oriented culture.
Install and deploy 12-volt technology solutions and related hardware in fleet vehicles according to technical specifications and customer requirements.
Troubleshoot technical issues using diagnostic tools like multimeters and perform wiring, equipment setup, and related tasks with personal hand tools.
Provide professional customer-facing support, maintain work quality, and adapt to travel and varying work environments to meet project timelines.
Our partner specializes in deploying and supporting 12-volt technology solutions for fleet vehicles to improve operational capabilities. They are a growing organization that fosters a collaborative and inclusive work environment with opportunities for career advancement and internal mobility.
Provide remote technical support for hardware, software, and connectivity issues.
Troubleshoot Microsoft 365, Active Directory, and Windows operating system problems.
Document support activities and escalate complex incidents to appropriate teams.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. As a partner for this role, they manage applications and next steps for a small, collaborative remote workforce.
Provide responsive and professional support to insurance agents and carriers via phone, email, and chat.
Review and process policy documentation including applications, binders, and endorsements.
Maintain accurate records in CRM systems and collaborate with internal teams for high-quality service.
The company provides commercial auto insurance support and services to a nationwide network of insurance professionals. They operate in a fast-paced remote environment and emphasize customer service and operational excellence.
Support customers via voice and chat using Amazon Connect, delivering a positive experience through empathy and clear communication.
Resolve issues using AWS tools, accurately document interactions, and manage follow-ups in a fast-paced call center environment.
Collaborate with teammates, escalate complex issues as needed, and participate in ongoing training.
Encoura empowers students and institutions to create meaningful connections for informed decision-making. Since 1972, the company has evolved its products and services to support enrollment, research, marketing, student success, and advancement.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
Provide exceptional customer service to Houzz professionals via inbound phone and case rotation.
Assist with SaaS questions, subscription issues, and marketing advice to drive adoption and retention.
Maintain KPIs for case resolution, phone SLA, and CSAT while escalating issues appropriately.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. It is a community-centric, innovative tech company that values diversity and inclusion.
Provide expert technical support for financial software, troubleshooting issues via phone, chat, and email.
Guide customers on accounting best practices, including chart of accounts, financial reporting, and month-end closing.
Collaborate with internal teams to improve support processes and customer outcomes.
This company offers financial software solutions and customer support services. It is a technology-driven organization with a focus on customer success and a collaborative team culture.
Support dealerships and repairers on-site and remotely to resolve complex vehicle faults
Diagnose and fix complex electrical, electronic, and drivability issues using OEM tools
Coach technicians and create technical reports to feed into continuous improvement
MSX International supports leading automotive brands worldwide, helping improve repair performance and aftersales operations across 80+ countries. They are an equal opportunities employer committed to diversity and inclusion.
Provide prompt technical support for end-user hardware, software, and mobile devices while meeting service level agreements.
Diagnose and resolve technical incidents efficiently, using remote tools and documenting in the ticketing system.
Support collaboration technologies and contribute to knowledge management by creating documentation and sharing best practices.
Our partner is a company seeking an End User Support Technician to deliver high-quality IT support. The role is within a mission-critical enterprise IT environment, with a collaborative team focused on knowledge sharing and professional development.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.