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• Provide support and coaching to dealers for advanced diagnostic troubleshooting and pre-approvals.
• Communicate directly with the customer's development team and follow up on current issues.
• Report product deviations to the customer and continuously develop technical competencies.

MSX International is a global trusted partner to leading automotive manufacturers, dealers, and mobility organizations for over 30 years, helping transform businesses and optimize operations. With over 5,000 employees in 80+ countries, MSX fosters a dynamic and inclusive environment focused on sustainability and customer-centric solutions.

• Drive test vehicles across multiple states on multi-day missions, collecting data for software and performance improvements.
• Actively monitor and troubleshoot software and hardware systems while on the road, ensuring strict safety and compliance protocols.
• Represent the organization professionally in public environments, prioritizing the safety of all road users.

Latitude AI develops automated driving technologies, including L3, for Ford vehicles at scale, aiming to make travel safer and more enjoyable. As a Ford subsidiary, it operates independently like a tech startup, with a small team of leading experts across machine learning, robotics, and engineering.

• Perform installation, maintenance, and repair of telematics devices in customer vehicles, ensuring high-quality workmanship.
• Engage with customers for on-site training, support trials, and serve as lead for strategic deployments.
• Collaborate with Field Engineering to provide feedback and create custom installation guides for specialty configurations.

Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable, serving nearly 100,000 customers across industries. The company values diversity and inclusion, focusing on innovation and continuous improvement.

• Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
• Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
• Coordinate with sales teams and provide technical support and training to end-users.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.

• Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
• Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
• Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.

Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.

• Travel throughout the continental US to install, configure, and commission POS hardware and software.
• Set up terminals, peripherals, and cabling; test systems end-to-end and troubleshoot on-site.
• Provide basic orientation to store staff and complete installation documentation accurately.

Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce. The company has raised $28M from prominent investors and is recognized as a leader in liquor retail technology.

• Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
• Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
• Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.

Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose technical issues and troubleshoot problems to ensure equipment functionality.
• Provide training and guidance to customers on proper operation and maintenance.

Quadient supports businesses of all sizes in digital transformation, unlocking operational efficiency with secure automation. With diverse teams and a focus on innovation, Quadient offers a collaborative culture.

• Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
• Stay proactively up to date with latest technologies concerning products and underlying technologies.
• Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.

Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.

• Provide technical support, installation, startup, and commissioning of industrial products.
• Oversee third-party installers and train customers on operation and maintenance.
• Coordinate service schedules and create detailed reports for installations and support issues.

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

• Assess hardware, software, and network issues on medical imaging systems via remote troubleshooting and diagnostics.
• Provide advanced support and guidance to Customer Support Engineers and collaborate on complex technical issues.
• Maintain expert knowledge of medical imaging products and ensure compliance with regulatory and quality requirements.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, along with Non-Destructive Testing solutions. With over 70,000 employees globally, we are guided by our Group Purpose of 'giving our world more smiles' and foster a dynamic, flexible environment.

• Develop and maintain expert-level knowledge of the Geotab ecosystem to empower users and partners.
• Engage with strategic partners to optimize their utilization of Geotab's technology and solutions.
• Drive revenue growth by translating technical capabilities into business value for prospective clients.

Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets. The company is a certified Great Place to Work with a diverse and inclusive culture that values innovation and collaboration.

• Understand and analyze design documentation and system data to complete high-quality device and component installation and maintenance activities.
• Execute testing to verify high quality installations and install system raceway, cabling, equipment racks, enclosures, and mounting hardware.
• Communicate effectively and incorporate all required safety practices.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation across Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT. With over 50 years of experience, they support Defense, Intelligence, Space, and other clients, fostering a collaborative and mission-driven culture.

• Be part of the future of freight as a Remote Truck Driver, helping launch one of the world’s first teledriven commercial trucking operations.
• Work on the frontlines of a groundbreaking project redefining how cargo moves, combining innovation, logistics, and cutting-edge autonomous vehicle technology.
• Shape the future of the transportation industry as one of the first US-based employees in this rare opportunity.

Vay is rewriting the rules of urban mobility by offering a door-to-door car service with no one inside, powered by remote driving technology on public streets. They are live in Las Vegas, scaling fast with a strategic investment of up to $410 million from Grab, and have a global team of smart, motivated people from 30+ countries.

• Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
• Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
• Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.

Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.

• Provide technical expertise and operational support to the Authorized Repairer Network, diagnosing vehicle concerns and guiding repair processes.
• Investigate and analyze technical faults, delivering clear and actionable recommendations while creating detailed technical reports.
• Manage MSX and client assets in full compliance with company policies, engaging with technical departments independently.

MSX has been a trusted partner to leading vehicle manufacturers and mobility organizations globally for over 30 years, with a focus on sales performance, repair optimization, and consumer engagement. The company has a global team and offers a dynamic international working environment, emphasizing diversity and employee empowerment.

• Perform maintenance, repairs, installations, updates, and upgrades on equipment to ensure reliable operation and customer satisfaction.
• Coordinate complex malfunctions with internal departments and document technical services and error reports.
• Collaborate closely with the team, technical support, production, and R&D to support service quality and customer relations.

Miltenyi Biotec develops unique solutions for biomedical research and cell and gene therapies for over 35 years, aiming to revolutionize medicine to combat cancer and other serious diseases. With more than 5,000 employees from over 75 countries, the company fosters a creative and autonomous work environment.

• Assist customers via email or phone with warranty inquiries, providing personalized solutions.
• Open, track, and close warranty cases using internal tools.
• Leverage mechanical expertise to diagnose issues via photos/videos, coordinate with garage network, and ensure customer satisfaction.

AUTO1 Group is the leading European digital platform for buying and selling used cars. With over 10 years of experience, they foster a friendly work environment with training programs and corporate events.