Manage customer billing, invoicing, and new account setup.
Research billing discrepancies and resolve customer inquiries.
Prepare monthly billing reports using Excel and AI tools.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and over $100 million in annual revenue, fostering a collaborative and tech-forward culture.
Serve as primary relationship manager between clients and internal stakeholders to ensure customer satisfaction and problem resolution.
Proactively collaborate cross-departmentally to keep accounts apprised of software performance issues and maintain client renewal rates.
Identify at-risk clients and orchestrate improvement plans while responding to inbound calls and facilitating on-site visits as needed.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent with a focus on diversity and employee wellness.
Act as a trusted advisor and primary point of contact for assigned clients, driving adoption and measurable business outcomes.
Develop and maintain client success plans, track usage and value metrics, and lead business reviews to ensure renewal and expansion readiness.
Proactively monitor client health, manage escalations, and orchestrate cross-functional teams to deliver a seamless client experience.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and offers award-winning software with a focus on innovation and scalability.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage an assigned portfolio of multifamily housing properties and complete monthly resident utility billing activities.
Communicate directly with clients and residents regarding billing requirements, inquiries, and issues through email and phone.
Review billing information for accuracy, coordinate with internal teams, and resolve routine billing issues while meeting deadlines.
Entrata is a global leader in AI-driven property management technology, providing intelligent leasing, payment, and communication tools for owners and residents worldwide. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and inclusivity.
Work one on one with clients and sales to solve complex billing issues via phone, email and chat.
Collaborate with other departments to solve client issues and find root cause to prevent repeat issues.
Collect on accounts where appropriate and help drive PB revenue by identifying customer needs and providing recommendations.
Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. Their passionate and ambitious team delivers innovations to help clients navigate commerce, with a culture centered on Client, Team, Win, and Innovate.
Act as primary point of contact for institutional partners, managing accounts from onboarding through renewal.
Prepare weekly reports, coordinate audits, and handle fee inquiries across cross-functional teams.
Document processes and support relationship managers with QBRs, communications, and escalation routing.
Zerohash is a leading crypto and stablecoin infrastructure platform that powers the next generation of financial services. Founded in 2017, the company has raised over $280 million and is trusted by brands like Morgan Stanley and Stripe, operating with a compliance-first culture.
Manage high-volume client billing and invoice processing with accuracy and timely execution.
Reconcile client accounts, investigate discrepancies, and resolve billing issues efficiently.
Support month-end closing activities and identify opportunities to streamline accounts receivable workflows.
A remote-first organization focused on financial operations and client relationships. The culture emphasizes collaboration, integrity, and continuous improvement within a dynamic finance and accounting team.
Proactively contact business customers by email, phone, or video call to follow up on overdue invoices and secure payments.
Build professional customer relationships and resolve billing or payment issues with internal accounting and operations teams.
Manage purchase orders, navigate customer invoicing portals, and maintain accurate documentation of collection activities.
This partner company is an international technology business with a strong social mission, donating more than 60% of its profits to charitable causes. It offers a collaborative, supportive, remote-first culture that emphasizes trust, accountability, and healthy work-life balance.
Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
Execute engagement and delivery strategies for online and in-person training programs, tracking success through learning and sentiment metrics.
Own meeting summaries, document program costs, and create delivery reports with qualitative and quantitative data.
General Assembly offers experiential education in web development, data, design, business, and more, online and globally. With 60,000 alumni and 21,000 employees at elite companies trained, GA is a leader in transforming careers and teams for the future of work.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Manage day-to-day client relationships as the primary point of contact, ensuring strong communication and alignment.
Apply healthcare payer and program integrity expertise to help clients maximize value from Alivia's analytics solutions.
Drive account growth, implementation leadership, and cross-functional collaboration with internal teams.
Alivia Analytics brings together technology, data, and healthcare expertise to help organizations solve complex challenges and make smarter decisions. The company is built around collaboration and innovation, backed by healthcare-focused private equity firms, and offers a collaborative, inclusive work environment.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Manage client accounts and coordinate program requirements to ensure contractual commitments are met.
Monitor service performance and track client satisfaction against a 95% CSAT target.
Resolve client concerns proactively, aiming for 80% resolution within three business days.
A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.
Act as the primary point for assigned client relationships, driving adoption, value realization, and customer health to ensure client success.
Monitor customer health indicators and maturity signals, contributing insights to retention planning with Sales and executing defined success playbooks.
Build trusted client relationships through regular engagement and service reviews, coordinating internal stakeholders to support customer outcomes.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate since 1841. They are a diverse, global team of creative and collaborative professionals, valuing bold ideas and connection.
Manage day-to-day billing and recurring processes for an assigned portfolio of school locations.
Conduct audits, resolve discrepancies, and monitor accounts receivable for multiple schools.
Partner with families, state agencies, and internal teams to provide customer-focused billing support.
The Gardner School is an academically focused preschool for children ages 6 weeks to 5 years. With locations in 8 states and growing, it offers extensive training, orientation, and continuing education, and promotes from within.
Manage end-to-end SaaS billing operations including invoicing, subscription administration, and reconciliations.
Collaborate with Finance, Accounting, Sales, and Support teams to resolve discrepancies and maintain financial accuracy.
Drive process standardization, workflow automation, and continuous improvement in a primarily remote environment.
We are a partner company seeking a detail-oriented Billing Specialist to support SaaS billing operations. Our organization is dynamic and evolving, emphasizing collaboration, automation, and continuous improvement.
Generate, review, and process accurate customer invoices for complex billing arrangements across contract, usage, subscription, and fulfillment models.
Serve as the escalation point for complex billing queries and disputes, resolving discrepancies to their source and documenting professional resolutions.
Own month-end and year-end billing close activities, mentor and train billing specialists, and drive process improvements for repeatable operations.
NWN is an AI-powered technology solutions provider that helps public and private organizations modernize their technology with Intelligent Workplace, CX, Cybersecurity, Cloud, and other solutions. With over 1,200 employees, NWN is a customer-obsessed, high-integrity team recognized as a 'Best Place to Work' with an 80+ Employee Net Promoter Score.
Prepare client invoices and process revenue entries in the ERP system.
Reconcile billing data, investigate discrepancies, and maintain accurate financial records.
Collaborate with project managers and finance team to meet billing deadlines and support month-end close.
Energy Solutions focuses on market-based programs that deliver large-scale energy, carbon, and water savings since 1995. It is a growing company with a supportive, remote-first culture and a diverse team of talented professionals.