Work closely with Product, UX, Support, Marketing, and Sales to build in-product guides and messaging that support the full customer lifecycle.
Write clean JavaScript, HTML, and CSS to create custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
Manage messaging projects end-to-end, including requirements gathering, reporting on guide success, and making data-driven recommendations.
Constant Contact provides tools and services that help small businesses, entrepreneurs, nonprofits, and individuals grow online. The company fosters a culture of diversity, inclusion, and professional development, with a focus on enabling customer success.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Act as the senior technical point of contact for enterprise customers, leading calls and resolving complex issues.
Own critical escalations, bridging customers with engineering teams through code-level debugging, SQL, and root cause analysis.
Design AI-powered tools and automations to reduce response times and build scalable systems from support data.
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.
Own the end-to-end success strategy for a flagship customer, ensuring their objectives are translated into measurable outcomes.
Lead and develop two Technical Support Engineers, coordinating cross-functional teams to deliver a seamless customer experience.
Use data and insights from Gainsight CS to monitor customer health, drive value realization, and proactively address risks.
Magnet Forensics is a global leader in digital investigative software that helps acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT devices. Serving thousands of customers worldwide, the company is expanding globally and fosters a culture of innovation, learning, and high integrity.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Manage a portfolio of enterprise customers throughout their post-sales journey as the primary technical point of contact.
Drive product adoption, customer satisfaction, and successful renewals while identifying growth opportunities.
Collaborate with Sales, Support, Product, and R&D teams to resolve issues and capture customer feedback.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.
Own post-sale relationships with largest enterprise accounts in banking, telco, and IT.
Drive adoption and expansion of 2501 agents inside complex infrastructure environments.
Be the bridge between business and technical teams, reducing churn and feeding customer signal into the roadmap.
2501 builds autonomous AI agents for shell-based production tasks, using open-source and flagship models to automate incident response. It is a tight-knit team of DevOps and Infra engineers backed by European VC funds.
Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor.
Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through.
Become a product and customer expert, mastering Whippy's products and your customers' business to build workflows, AI agents, and automations that solve their problems.
Whippy is a communication, automation, and AI agent platform that helps businesses reach customers across calls, texts, and email. With over 1,000 businesses worldwide, we're bootstrapped, profitable, and built on high-performance, entrepreneurial values.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own the customer lifecycle by managing transitions from onboarding to long-term adoption and revenue growth.
Drive growth and retention through strategic account plans and shared KPIs.
Advocate for customers by collaborating with internal teams to align needs with business strategy.
Versapay is a platform that simplifies B2B payments and cash flow management. With over 10,000 customers and $300B+ in payments volume annually, they foster a data-driven and customer-focused culture.
Manage client package migration and end-to-end deployments, ensuring quality and accuracy.
Configure platforms, manage package transitions, and author technical documentation.
Collaborate cross-functionally with engineering and client teams for successful delivery.
CodeRoad is a technology execution partner trusted by companies across North America since 2002. They work alongside clients to engineer, modernize, and scale technology, emphasizing engineering autonomy and high-trust culture.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Lead technical strategy for complex enterprise accounts, from pre-sales demos to implementation and adoption.
Resolve ambiguous customer challenges and act as an escalation point for technical issues.
Build playbooks and coach peers to raise the capability of the Customer Engineering team.
Pendo was founded in 2013 by former product managers to help companies understand and improve their software. It is a fast-growing startup supported by top investors like Battery Ventures and Salesforce Ventures, with a culture that values bias to act and team collaboration.