Own the strategy, roadmap, and calendar for digital customer success programs across the entire lifecycle.
Design and build automated journeys in Gainsight, including email campaigns and in-app messages.
Analyze engagement data to identify gaps, report performance, and deliver recommendations to leadership.
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.
Serve as a hands-on technical resource for complex customer programs, turning requirements into production-ready solutions.
Build and troubleshoot integrations using REST APIs, HTTP, JSON, webhooks, and authentication.
Optimize AI-powered customer experiences and virtual-agent workflows by testing prompts and analyzing logs.
Remote-first technology company focused on AI-powered customer experiences, contact center technology, and enterprise deployments. Its culture is collaborative and inclusive, emphasizing innovation, creative problem solving, and customer relationships.
Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.
Bridge business and technical requirements to shape solution designs and position the platform for prospects.
Support Account Executives as a pre-sales technical resource for SMB opportunities.
Deliver structured product demonstrations and document technical requirements.
impact.com is the world's leading commerce partnership marketing platform, enabling brands to manage partnerships across the customer journey. With over 5,000 global brands and 350,000 partnerships, the company emphasizes authentic relationships and performance-based growth.
Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
Partner with Account Management and deliver 1:many programmes, workshops, and customer events.
Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
You will execute integration designs and project plans, building and deploying applications using Cresta SDKs and APIs.
You will integrate Cresta solutions with enterprise contact center platforms and maintain integrations using Go, Python, and JavaScript.
You will partner with Customer Success Managers to triage technical issues and build strong relationships with customer technical stakeholders across APAC.
Cresta unlocks the true potential of the customer experience with a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, Cresta has raised over $270 million from investors including a16z, Greylock, and Sequoia, and its leadership includes top AI minds.
Own the company website end-to-end, including page builds, content updates, and site structure within the CMS.
Write clear, on-brand copy for headlines, CTAs, and pages, and drive conversion rate optimization through A/B testing.
Monitor analytics, maintain SEO and structured data, and collaborate with cross-functional teams to launch new pages and improvements.
Lone Wolf Technologies is a software company that provides solutions for the real estate industry. They focus on creating seamless user experiences and value data-driven decision-making and continuous learning, with a team that prioritizes performance and collaboration.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Build and release landing pages and site sections in the CMS from Figma files and campaign briefs.
Own Google Analytics 4 and Tag Manager, including event taxonomy, attribution, and A/B testing.
Protect site health with correct redirects, canonical tags, metadata, and accessibility.
Muck Rack provides an AI-powered platform for communications teams to manage media relationships and measure brand impact. The founder-controlled company is profitably growing, fully distributed, and trusted by thousands of organizations.
Build relationships with targeted clients and strategically consult to strengthen retention and recurring revenue.
Educate clients on new products, features, and industry knowledge to maximize their Subsplash investment.
Develop innovative solutions tailored to client needs and help them succeed in platform utilization.
Subsplash is an engagement platform for churches, Christian ministries, non-profits, and businesses, serving 14,000+ clients. The company is a team of 290+ mission-driven people committed to humility, innovation, and excellence.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Design, build, and optimize AI-powered customer service solutions for enterprise clients.
Integrate REST, SOAP, and GraphQL APIs and configure contact center workflows.
Provide technical leadership, production support, and incident response for live environments.
This company specializes in AI-powered customer service solutions for enterprise clients, including conversational AI and contact center automation. They offer a supportive, collaborative remote culture with opportunities for professional growth and community involvement.
Drive customer onboarding, training, and adoption for SaaS platforms Kanga and Education Modified.
Act as a strategic advisor to develop success plans and KPIs that maximize platform effectiveness and retention.
Partner with Implementation, Sales, and Analytics to measure customer health and ensure measurable outcomes.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections.
Serve as a trusted technical advisor to Enterprise customers, helping them integrate Chromatic into their workflows.
Troubleshoot complex technical issues and design tailored solutions for customer needs.
Partner with Customer Success and Sales to drive adoption and identify expansion opportunities.
Chromatic builds developer tools that help teams integrate and maximize value from Storybook and Chromatic. As a growing, fast-paced company, it values empathy, collaboration, and solving complex problems.
Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, leveraging industry knowledge and best practices.
Provide hands-on support to internal teams, external partners, and customers during implementation of Talkdesk products.
Drive post-implementation success and customer adoption by providing strategic guidance and actionable recommendations.
Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.
Support client adoption and satisfaction by delivering foundational product guidance and basic training.
Document client interactions and escalate routine blockers to senior team members as needed.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company fosters an inclusive culture that values curiosity, ownership, openness, and creating possibilities.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.