Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor.
Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through.
Become a product and customer expert, mastering Whippy's products and your customers' business to build workflows, AI agents, and automations that solve their problems.
Run every customer project end to end, from kickoff to launch, while juggling multiple customers and focusing on retention and expansion.
Keep customers aligned with prepared calls, clear agendas, and mutual success plans, and build workflows within Whippy without waiting on engineering.
Spot expansion signals, hand warm leads to sales, and turn wins into case studies and references to drive growth.
Whippy is a communication, automation, and AI agent platform that powers calls, texts, email, and AI agents for businesses. They are a bootstrapped, profitable, fast-growing company with over 1,000 customers and a six-person customer success team that operates with a high-performance, low-bureaucracy culture.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own a book of 50–70 SMB accounts from kickoff through renewal, being the primary point of contact via Slack and ticketing.
Drive customer health, adoption, retention, and identify upsell/expansion opportunities while flagging at-risk accounts.
Contribute to internal documentation and help center content while responding to async customer questions with clear guidance.
Fours helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company works with ~300 customers, including enterprises like Snowflake and Workday, and has a fast-growing team of ~70 people with hubs in SF and Vancouver.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Manage a portfolio of customers, ensuring satisfaction, retention, and expansion.
Build relationships and act as the go-to resource for Bevi product knowledge.
Partner with Sales, Operations, and Marketing to resolve needs and identify growth opportunities.
Bevi is an IoT-enabled beverage platform on a mission to eliminate single-use bottles and make hydration sustainable. With over $160M raised and thousands of customers across North America and Europe, it has a rapidly growing culture focused on sustainability and career development.
Help customers stay engaged by monitoring account activity and providing relevant guidance.
Make customer education easy to access through communications, webinars, and automated programs.
Support retention and growth by recognizing risk signals and connecting customers with internal partners.
Medely is a high-growth series-C technology start-up reimagining healthcare work with an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative individuals, they are dedicated to redefining how healthcare workers and facilities provide patient care.
Manage client relationships across a dedicated book of business from post-installation through contract lifecycle.
Conduct Quarterly Business Reviews, present performance insights, and deliver actionable recommendations to drive retention.
Identify upsell and cross-sell opportunities, mitigate churn risks, and collaborate cross-functionally to elevate the client experience.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. We are a remote-first company that emphasizes healthy work/life balance, operates in all 50 states, and has been ranked as one of the 5000 fastest-growing private companies in the US for three consecutive years.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Shape strategy and own high-value accounts as the second dedicated Customer Success hire.
Work directly with customers daily, using AI to improve retention and workflows.
Help build the CS team, playbooks, and processes in a fully remote startup.
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.
Run onboarding projects end to end, keeping every site's status current and visible.
Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
Support customers through dispatch events and improve handoffs across teams.
Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding, training, and business reviews to ensure confident rollout and ROI.
Partner with Product and Engineering to surface customer insights and resolve issues.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Own a portfolio of business customers across the full customer lifecycle, from onboarding to renewal and expansion.
Drive adoption through product knowledge sessions, webinars, and relationship building with champions and decision-makers.
Manage renewals, pricing discussions, and growth opportunities while partnering with Sales, Support, Product, and Engineering.
Blinq is the AI contacts app for people who meet people, on a mission to unlock the world's relationship potential. Used by 4 million professionals and 93% of the Fortune 500, we're a well-funded startup with a high talent bar and a culture of optimism and craft.
Own the customer relationship from implementation hand-off through renewal and expansion, keeping CRM data accurate and up to date.
Become a trusted advisor who drives retention, adoption, and growth while leading Quarterly Business Reviews with executive stakeholders.
Act as the voice of the customer by collecting product feedback and turning customer needs into clear input for Product and Development teams.
Verifiable is a provider credentialing and network monitoring platform that uses AI, API, and software solutions to help healthcare organizations optimize operations at enterprise scale. The company has grown to nearly 150 people, is a top Salesforce partner, and maintains a fast-moving, high-ownership culture.
Manage a portfolio of high-value and at-risk accounts to drive retention and long-term value.
Guide new customers through onboarding and adoption, monitoring health indicators and proactively addressing risks.
Identify opportunities to use AI and automation to streamline workflows and improve customer experiences.
We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Own your UK book end to end, from handover to onboarding, adoption, and retention.
Run migrations from Klaviyo, Shopify Email, Brevo, and Omnisend onto TextYess.
Build WhatsApp/email campaigns with merchants and close upsell opportunities.
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.