Ultimate ownership of client relationship and project/portfolio level P&L through direct interaction with clients and through the supervision of other client managers.
Increase portfolio revenues (directly managed and through management of others) through new product and service offerings and manage costs, balancing profitability with long term client success.
For higher level commercial & technical issues identify and coordinate the appropriate internal resources (HSE, QC, Technical Services, accounting, etc.) to deliver speedy issue resolution.
Effectively manage current Asset Optimization (AO) services agreements and relationships with internal and external customers & contracts, ensuring customer success and continuity of service.
Lead support efforts for internal projects pertaining to execution and upkeep of AO service agreements.
Grow external contract base of current customer and develop new ones to meet growth targets.
EDF power solutions North America provides clean energy solutions throughout the U.S., Canada, and Mexico. They are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable, low-carbon energy solutions. The company fosters an innovative and collaborative team environment that supports delivering renewable solutions to lead the transition to a sustainable energy future.
Manage relationships with client counterparts, often product and business owners.
Act as the first point of contact for tech development and issue resolution.
Challenge clients with a continuous iteration and deployment approach.
Kraken powers innovative global developments in energy and focuses on creating a smart, sustainable energy system. They are transforming the industry around the world to benefit everyone with their operating system for energy. They are a flat and agile organization.
Serve as the face of Renalogic to assigned clients, representing program operations, value and impact.
Manage the end-to-end client experience, ensuring a smooth implementation process.
Develop relationships with key client contacts and stakeholders, anticipating needs, risks and opportunities.
Renalogic helps clients manage the human and financial costs of chronic kidney disease. They value employees who are humble, hungry, and smart, with a sense of humor, and strive to build a company they are all proud of.
Maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with assigned clients using data, analytics, and solutions across Experian.
Maintain close strategic partnerships across the client organization, understanding client KPI's and success metrics and business operations, market challenges and short-term initiatives.
Identify new product and revenue opportunities for Experian by expanding existing and creating new client relationships in new departments within a client's organization.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries, investing in people and new advanced technologies to unlock the power of data.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Responsible for client satisfaction, maintaining client communication, and the overall management of client relationships.
Serves as the primary management contact and client liaison during delivery of solutions.
Identifies areas where continuous improvements can be applied.
Dark Matter Technologies delivers a range of solutions, and maintains contact with clients at an executive level. The company recognizes the importance of diversity and inclusion, and aims to create an inclusive work environment for all employees.
Build and maintain positive client relationships to drive business growth, while leading a team of Relationship Managers.
Manage revenue performance across accounts, including forecasting, renewals, and growth opportunities to achieve high renewal rates and customer satisfaction.
Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. It is a FTSE 100 company with approximately 22,500 employees across 32 countries, known for its award-winning, people-first culture focused on diversity, work/life balance, and innovation.
Develop and nurture strong relationships with existing partners.
Drive revenue growth through upselling, cross-selling, and innovative partnership strategies.
Facilitate effective communication and collaboration between internal and external parties.
Blackhawk Network (BHN) is a global leader in branded payments and prepaid products. BHN specializes in pioneering solutions that empower businesses to engage and reward their customers with unparalleled flexibility and convenience through a single global platform. BHN's network spans the globe with more than 400,000 consumer touchpoints.
Manage and grow a portfolio of enterprise-scale accounts by building executive-level relationships and delivering tailored strategies.
Proactively problem-solve for clients and lead complex growth opportunities, including expansion into additional products.
Work cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions aligned with client goals.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer financial products to market faster. It is a remote-first company focused on high performance and deep impact within the fast-growing fintech space, emphasizing a clear mission, continuous improvement, and experimentation.
Build and manage relationships along with sales, marketing efforts, customer service and client advocacy.
Initiate, lead and manage the commercial excellence process working closely with various company leaders and teams.
Develop strong and trusting business relationships with existing and potential clients, as well as business partners.
Quanta Services builds infrastructure for energy access. They are the largest skilled-labor force in North America, with employees working to connect people and power in utility, renewable energy, electric power, industrial, and communications industries.
Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow.
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
Oversee growth of global accounts, including development and deployment of worldwide resources.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.
NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.
Drive the successful adoption of multiple use cases across the organization.
Form strategic relationships with key stakeholders to understand customer’s objectives.
Anticipate client risks and strategize ways to help mitigate churn.
Seismic is a company that provides sales enablement solutions. They help businesses improve sales performance and drive revenue growth. The company seems to have a fast-paced, client-focused, and collaborative culture.
Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.
HealthEdge commits to building an inclusive environment and culture that supports the diverse representation of our teams. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.
BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.
Manage sales and relationships for complex accounts within the RIA and Regional Bank channels.
Serve as a consultant to clients, providing recommendations on T. Rowe Price strategies and solutions.
Promote the distribution of TRPIS/TRPA investment management strategies across multiple solutions.
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term. The company fosters a collaborative culture that respects and values differences, employing associates who share a spirit of generosity.
Manage ongoing client relationships and ensure the delivery of value-added solutions.
Coordinate with various internal teams to enhance client experience and support.
Ensure service agreements are not only met but exceeded.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage portfolio through knowledge of client’s financial condition and industry trends.
Ensure advances and loans comply with loan policy and approved structure.
Resolve factoring and asset based lending service problems and control operational costs.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.
Generate revenue growth and manage your client relationships in a named account environment.
Act as a strategic partner and primary contact, helping clients utilize data, analytics, software, and technology solutions.
Uncover new opportunities by developing relationships with new partners across the financial services industry.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and our corporate headquarters are in Dublin, Ireland. Experian's culture and people are important differentiators and we take our people agenda very seriously.
Manage a portfolio of claim clients and enhance client relationships by resolving process issues.
Conduct annual reviews of administrators to ensure compliance with company requirements.
Prepare monthly reporting packages, including inventory reporting and referral analysis.
Crum & Forster’s Accident & Health division (A&H) offers specialty insurance and reinsurance products nationwide. They focus on product development and creative distribution methods, along with excellent client service and support.